My original review: Your ad said "Ethiopian Bible in English Complete: Lost Books of the Ethiopian Bible Including Missing Deuterocanonical Apocrypha Enoch, Jubilees and Maccabees. × 1" I... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This was the most unforgettable experience ever. I Had hoped for a better more put together structure. The team was not in the best of spirits for customer service on any level. The atmosphere was v... Mehr ansehen
Unternehmen hat geantwortet
I searched for the early copy of the Raccolta and found it HERE!! Things in the catholic church are becoming excessively "synodal" (false), leaving structural Truths of the Ages behind. Surprise Cast... Mehr ansehen
All CDs arrived in perfect condition without any damage. I would definitely buy again and highly recommend them to others, especially those looking for a wide variety of music genres.
Unternehmensdetails
Vom Unternehmen geschrieben
Surprise Castle is a dynamically emerging online store offering a wide variety of products, including Books, DVDs & Blu-rays, Toys & Collectibles, and Electronics.
Kontaktinformationen
Vereinigte Staaten
- surprisecastle.com
4,5
Hervorragend
79 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great Experience
The book was brand new and arrived in perfect condition at a great price!
3. August 2025
Trustworthy
When I need a DVD of any movie or tv series surprise castle usually has the item in stock or they will have it by the next day and they will send me a message telling me that the item is in stock and when I purchase something from they it is always sent out no later than the next day, they do not mess around and they give me a tracking number that is for real and I can completely rely on them to get everything accomplished when they say so. I trust in surprise castle and I will continue to purchase from them in the future.
4. August 2025
Shipped very fast with everything…
Shipped very fast with everything correct in the order.
2. Juli 2025
Antwort von Surprise Castle
Hi David,
I sincerely apologize for the inconvenience caused by your package not arriving as expected.
Your order was handed over to USPS on January 2nd, within 24 hours after it was placed. Unfortunately, USPS has not delivered it to you yet, and we do not have control over USPS.
Tracking still shows that you'll receive the item within the next few days.
That said, your satisfaction is our top priority. We’d be more than happy to either send you a replacement or issue a full refund—whichever you prefer. Just let us know what works best for you, and we’ll take care of it right away.
If you have any further questions or concerns, feel free to reach out to us directly at info@surprisecastle.com.
We're happy to help.
Thank you,
I ordered The Blackwood Institute Omnibus
I ordered The Blackwood Institute omnibus on June 18 and it arrived on June 23. My book was very well packaged and arrived in perfect condition. I’ve been looking for an affordable price for this book and even with shipping it was the best pricing on any site.
18. Juni 2025
Bewertung ohne vorherige Einladung
I appreciate the order
I appreciate the order, it is what I wanted, and it is less expensive, however, could you have the sender t I put it in some plastic before shipping due to rain. My book worp a little but it could have been worse. Thank you
13. Juni 2025
Bewertung ohne vorherige Einladung
My cd came in perfect condition!
13. Juni 2025
Bewertung ohne vorherige Einladung
Useful book, well-priced
Found a great little find, the Shadow Warrior Edition: L.I.N.E Combatives. What a great find!
5. Juni 2025
Bewertung ohne vorherige Einladung
Ordered 5 movies, Only got 3
Ordered 5 movies total. The 2 Blu-rays were the main things I wanted and I added on a few cheaper DVDs since I was already paying the shipping cost. The DVDs shipped and arrived with no mention of the 2 Blu-rays. I reached out to customer service and they told me the warehouse couldn’t find them and they’d refund me the cost for those. Why not tell me that BEFORE you ship part of my order? I would have rather get a refund on the entire order before you shipped part of it.
29. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Surprise Castle
Hi Jared,
Thank you for your feedback. We sincerely apologize for the inconvenience and understand your frustration. Items being unavailable should have been communicated before any part of your order was shipped. This was a miss on our part, and we’re addressing this internally to prevent similar situations in the future. We appreciate you bringing this to our attention, and we hope to have the opportunity to make it right in the future.
– The Surprise Castle Team
on time and in good condition
Book arrived on time and in good condition.
9. Mai 2025
Bewertung ohne vorherige Einladung
Awesome customer service
After having delivery issues with an order surprise castle replaced my item. Thanks for such awesome service. Highly recommended.
30. Mai 2025
Bewertung ohne vorherige Einladung
Great service and customer care
This place is great! I made a mistake with the book I ordered, and they quickly responded, issued a refund, let me keep the book, AND helped me find the one I was actually looking for! That’s crazy!
Great experience overall! 🤗
29. Mai 2025
Bewertung ohne vorherige Einladung
Great Ordering Experience
I received my order quickly and my books were in perfect condition! Great ordering experience, I definitely recommend buying from Surprise Castle.
27. April 2025
Bewertung ohne vorherige Einladung
The book I ordered packaged very well…
The book I ordered packaged very well and sealed on. No damages in a book
4. Mai 2025
Fun & highly informative book quickly…
Fun & highly informative book quickly arrived in mail. It was in excellent condition & waterproof wrapped to prevent rain water damage.
24. April 2025
Bewertung ohne vorherige Einladung
5/5 stars
I've never had an issue with delay or any cracks on my CD case or CD 5/5 stars
13. Mai 2025
Bewertung ohne vorherige Einladung
My order came booked neatly
My order came booked neatly. I didn't have too much of a wait to get them through the mail. The reads were easy, informative. Over all satified with my order.
10. Mai 2025
great customer service
I ordered 5 cds and 2 weren’t shipped but the issue was resolved as soon as I reached out! They immediately helped me and sent me the missing cd and gave me a refund for one that wasn’t in stock. Thanks so much for the help!
9. Mai 2025
Bewertung ohne vorherige Einladung
INCREDIBLE!!
I couldn’t recommend this company more!! The customer service was absolutely incredible and Mate couldn’t have been more helpful! The product arrived quickly and was in perfect condition and the whole process was easy and enjoyable! 10/10!!
30. April 2025
Bewertung ohne vorherige Einladung
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