Really great experience. Bit nervous selling an expensive item but very secure and price was exactly as they quoted.
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Das sagen Bewerter
My experience was great! The service was very good, efficient and helpful, as well as very pleasant and friendly. I felt extremely comfortable and everything was done very efficiently, promptly and as... Mehr ansehen
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Firstly the female staff member, who welcomed me and dealt with my items for sale, was very courteous, efficient and informative about the process. so thank you. My two quibbles are that 1) I wrote... Mehr ansehen
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Very proffesional and efficient from start to finish. A precise valuation was given with a few hours. Considering the large quantity we left them to evaluate. Once all documantation was supplied th... Mehr ansehen
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Unternehmensdetails
Über Suttons & Robertsons
Vom Unternehmen geschrieben
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.How we can help
Vom Unternehmen geschrieben
- Loans against luxury assets
- Borrow from £500 against jewellery, watches, gold, handbags and other luxury assets. We are authorised and regulated by the Financial Conduct Authority.
- Sell luxury assets to us
- Receive a quick valuation and sell your watches, jewellery, gold and handbags directly to us. Once everything is agreed, our average payment time is five hours.
Kontaktinformationen
127 Victoria Street, London, SW1E 6RD, London, Vereinigtes Königreich
- 0800 038 9839
- services@suttonsandrobertsons.com
- suttonsandrobertsons.com
4,8
Hervorragend
329 Bewertungen
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Antwort von Suttons & Robertsons
We’re so pleased you felt supported and well looked after. Thank you for taking the time to share your experience, and we look forward to welcoming you again.
Brilliant service every setp of the way
31. Jänner 2026
Antwort von Suttons & Robertsons
We’re delighted to hear you were happy with the service throughout. Thank you for sharing your feedback. We look forward to welcoming you back again.
S&R - Victoria
I had a lovely experience at Suttons & Robertsons in Victoria this week. I spoke and met with the lovely Gita Fadejeva. As well as the reception team, Gita was kind, informative, professional yet very personable and lovely to speak with.
S&R are a reputable and well established dealer in luxury items, I will be sure to recommend their services to my friends and family 🤝
31. Jänner 2026
Antwort von Suttons & Robertsons
We’re so pleased to hear you had such a lovely experience with us in Victoria. Gita and the reception team will be delighted to read your kind words, and it’s great to know you found the service both professional and personable. Thank you for recommending us to your friends and family. We look forward to welcoming you back in the future.
Great experience
I had a great experience. I needed to sell a necklace and the attention of the staff was incredible. The transaction quickly. I totally recommend it.
29. Jänner 2026
Antwort von Suttons & Robertsons
We’re so pleased to hear you had a great experience and felt well looked after by the team. It’s good to know the process was quick and straightforward. Thank you for the recommendation.
My experience at Suttons and Robertsons. Great Service…
My experience at Suttons and Robertsons was totally satisfactory. Kerry was helpful, friendly and very professional . I was selling unwanted pieces of gold jewellery the process was completed in one day including the money arriving in my bank account on the same day.
29. Jänner 2026
Antwort von Suttons & Robertsons
We’re pleased to hear you had such a positive experience with us. Kerry will appreciate your kind words, and it’s great to know the process was smooth and completed so efficiently. Thank you for taking the time to share your feedback.
I had a very pleasant experience at… Suttons and Robertsons
I had a very pleasant experience at S&R, Ruth was respectful and explained things very well. I liked that she was complimentary about the jewelries I was selling. Very fair offer, willing to give written quote out and professional service. I felt I got a very fair value for the items so I was happy to get it done and move on. Thank you Ruth.
25. Jänner 2026
Antwort von Suttons & Robertsons
We’re so pleased to hear you had such a positive experience with us. Ruth will really appreciate your kind words, and it’s great to know you felt the process was clear, fair, and professional. We look forward to welcoming you back again.
Friendly
Friendly , transparent decent rates, better deal than the common high street pawn shops
30. Jänner 2026
Antwort von Suttons & Robertsons
Great to hear you had such a positive experience and felt well looked after. Thank you for taking the time to share your feedback. We look forward to welcoming you back.
Pleasant and transparently honest
Pleasant and transparently honest.
They offered a clear process with no complications, and I would recommend this company with no reservations.
22. Jänner 2026
Antwort von Suttons & Robertsons
It’s great to hear the process was clear and hassle-free for you. Thank you for the recommendation, we really appreciate it.
Very helpful and knowledgeable
Very helpful and knowledgeable
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Suttons & Robertsons
It’s great to hear our team made things clear and helpful for you. Thank you for the feedback. We look forward to welcoming you back.
Amazing branch
Amazing branch, great service from start to finish, extremely professional and well looked after, both Jayne & Liam were amazing. Would defiantly recommend in the future.
22. Jänner 2026
Antwort von Suttons & Robertsons
It’s great to hear you had such a positive experience with us. Jayne and Liam will be delighted to read your kind words. Thank you for the recommendation, and we look forward to welcoming you again.
My experience was amazing
My experience was amazing. It was really professional and friendly. I will use their service again.
15. Jänner 2026
Antwort von Suttons & Robertsons
We’re so pleased to hear you had such a positive experience and found the service both professional and friendly. Thank you for your kind words. We look forward to assisting you again.
They Work nice… and Very Kind
They Work nice… and Very Kind, We Made Good Business, I Got, To Beautiful Rings, One a Heart Diamond and Another A Cartier solitari from 1970s decent price.
16. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Suttons & Robertsons
Thank you for your kind feedback! We’re pleased to hear you had a positive experience and were happy with your two beautiful rings. We appreciate your support and look forward to welcoming you back.
First class service and staff
First class service, excellent and friendly staff, professional and polite. I was welcomed in and dealt with promptly and efficiently by the staff today at the South Kensington office. Everything went well and payment was made same day. I wouldn’t hesitate to recommend this company.
19. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Suttons & Robertsons
It’s great to hear you had such a positive visit and felt well looked after by the team. We’re pleased everything went smoothly and appreciate you taking the time to recommend us.
First experience of selling jewellery
First experience of selling jewellery. Fabulous customer service, explained everything, genuine and honest. Left feeling confident that I had made the right decision with what I chose to sell and not to sell. Can highly recommend this company.
16. Jänner 2026
Antwort von Suttons & Robertsons
Thank you for sharing your experience. We’re pleased to hear our team made your first jewellery sale clear, reassuring, and straightforward, and that you felt confident in the decisions you made. We appreciate your recommendation.
Bad communication
My item could not be authenticated for some reason, which is fine. I was informed my parcel would be returned to me on Friday, a label was created online at 19:00 that evening, I assumed my parcel would be sent Saturday instead, it was not and this was not communicated to me, I had to call the office on Monday morning to be told my parcel was not sent but would be sent today, my parcel was not sent until after the daily post off cut of time , despite saying I needed my parcel for the next day I was going on holiday and no one would be home, I was assured my parcel would arrived Tuesday before 1pm
12. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Suttons & Robertsons
Thank you for taking the time to share your feedback.
We are sorry to hear that the communication around the return of your item did not meet your expectations. While the authentication outcome itself was communicated clearly, we understand how important timely updates are, particularly when delivery timing is critical.
We continuously review and refine our internal processes to ensure clearer communication and smoother handling of returns, especially where tight timeframes are involved. Your comments have been noted as part of that ongoing improvement.
We appreciate you raising this with us and thank you for your patience throughout the process.
Ruth was amazing
Ruth was amazing. She explained the process perfectly, put all my anxiety at ease as this is the first time getting a pawn loan. She was polite, professional and informative. She has such a lovely personality that helped me make my decision to go with this store.
11. Jänner 2026
Antwort von Suttons & Robertsons
Ruth will be delighted to read this — thank you for sharing such kind feedback. We’re so pleased she was able to explain everything clearly and put you at ease, especially for your first pawn loan. Your confidence in choosing us means a great deal. We look forward to assisting you in the future.
False info on their website, waste of time
Advertises on their website that they buy Tiffany jewellery (which I specifically searched for) but after cleaning, photographing and submitting two necklaces I received a reply saying they are not acquiring jewellery from this brand. If this is the case then please update the website so that other people don’t waste their time
12. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Suttons & Robertsons
Thank you for taking the time to leave your feedback, and we’re very sorry for the frustration this caused.
You’re absolutely right to raise this, and we appreciate you bringing it to our attention. Tiffany & Co. is a long-established brand that has produced thousands of different jewellery designs and collections over many decades. While we do purchase Tiffany jewellery, we are not always actively acquiring every line or style within the brand, as demand and stock requirements can change.
That said, we recognise that this distinction was possibly not made clear enough on our website, which understandably led you to spend time cleaning, photographing, and submitting your necklaces. We apologise for that inconvenience. We are reviewing our website wording to better clarify how brand acceptance works, so others don’t experience the same issue.
Thank you again for your feedback — it genuinely helps us improve how we communicate. If you’d like to discuss this further, please don’t hesitate to contact us directly.
I thought Rachel fox was very helpful…
I thought Rachel fox was very helpful polite and professional and I would certainly use your company again
9. Jänner 2026
Antwort von Suttons & Robertsons
We’re delighted to hear that Rachel Fox was helpful, polite, and professional. Thank you for your kind words, and we look forward to assisting you again.
another very positive experience-…
another very positive experience- excellent customer service and friendly staff. would definitely recommend!
6. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Suttons & Robertsons
It’s great to hear you had another positive experience and enjoyed the friendly, attentive service. Thank you for the recommendation; it’s always appreciated.
Excellent experience from start to…
Excellent experience from start to finish. Professional staff. Highly recommended.
31. Dezember 2025
Antwort von Suttons & Robertsons
We’re so glad you had a great experience and found our team professional. Thank you for the recommendation, it’s much appreciated.
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