Nope! Imagine this, my old fridge I purchased second hand and lasted me 15 years. I purchased this one and just 3 years later - it’s broken. No misuse, just a normal person using a fridge. After a yea... Mehr ansehen
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Das sagen Bewerter
I was trying to source a kettle filter for my Swan retro kettle. Swansupoort (juliia) has been so helpful and explained she would try to find me one. Kept me informed when she had found one and afte... Mehr ansehen
Unternehmen hat geantwortet
My swan carpet cleaner had broke, I assumed it was the tank. Got in contact with the support team and they sent me a replacement part straight away. I was wrong and that was not the part that had brok... Mehr ansehen
Unternehmen hat geantwortet
I have just made 2 further purchases from Swan this week which arrived quickly. i also contacted them to see if I could purchase a spare part for another item I already have which was not on the spar... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
With a rich heritage dating back to 1931 Swan is proud that each product is conceived and designed at its headquarters in the heart of the UK, backed up by a 160 strong support team including in house designers, customer services and quality control; producing appliances, cookware and kitchen accessories that are available around the world and designed for life.
Kontaktinformationen
PO Box 3117, ST4 9GD, Stoke on Trent, Vereinigtes Königreich
- 0333 220 6050
- customerservice@swan-brand.co.uk
- swan-brand.co.uk
4,4
Hervorragend
4853 Bewertungen
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Hat 96 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Kettle & Warranty matter
Very prompt response from the team & Holly very helpful. The matter was quickly resolved many thanks.
5. August 2026
Bewertung ohne vorherige Einladung
Excellent customer service from Ezmie
Excellent customer service from Ezmie, really helpful and very efficient!! Thank you so much! 5 stars
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to provide such helpful and efficient service.
Thank you for taking the time to share your lovely feedback. We’ll be sure to pass your kind comments on to Ezmie!
Kind Regards,
Tanya - Customer Service Operations Manager
Nope. Don’t do it
Nope! Imagine this, my old fridge I purchased second hand and lasted me 15 years. I purchased this one and just 3 years later - it’s broken. No misuse, just a normal person using a fridge. After a year all the drawers started to crack. After two years, I have chunks missing in the plastic where it broke. Over heating, leaking, over frosting constantly. Terríble.
5. August 2026
Bewertung ohne vorherige Einladung
My swan carpet cleaner had broke
My swan carpet cleaner had broke, I assumed it was the tank. Got in contact with the support team and they sent me a replacement part straight away. I was wrong and that was not the part that had broken and got in contact with support again with them sending me a brand new one. Thanks again for your help I will be buying products from you again.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Abbi,
Thank you for your 5-star review!
We’re sorry to hear that you experienced an issue with your Swan Carpet Cleaner, but we’re delighted that our support team was able to assist you and ultimately arrange a replacement for you.
We’re pleased we could get everything resolved for you, and it’s wonderful to hear that you’ll be choosing Swan for future purchases.
Thank you for your kind feedback and for taking the time to share your experience with us. We really appreciate your support!
Kind Regards,
Tanya - Customer Service Operations Manager
Swan retro fridge freezer- poor quality and irreparable
Bought Swan retro fridge freezer for over £550. Looked after it and it’s immaculate. After just 3 yrs it broke. I was willing to pay for repairs as out of warranty but Swan didn’t want to know. Wouldn’t send anyone out. Tried to get me to send photos and fill out forms but even admitted that was just to put me off and they had no intentions of helping find anyone to repair it. Compressor gone after only 3 yrs. Dreadful after sales and quality.
20. Juli 2026
Bewertung ohne vorherige Einladung
Keighley and Diane were so so helpful…
Keighley and Diane were so so helpful to me in helping me with my Swan Product, I can’t thank these girls enough for all the help. ❤️
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Sally,
Thank you for your 5-star review!
We’re delighted to hear that Keighley and Diane were able to provide such helpful and supportive service while assisting you with your Swan product.
Thank you for taking the time to recognise them both. We’ll be sure to pass your lovely feedback on to Keighley and Diane, we’re sure they’ll really appreciate your kind words!
Kind Regards,
Tanya - Customer Service Operations Manager
I was trying to source a kettle filter…
I was trying to source a kettle filter for my Swan retro kettle. Swansupoort (juliia) has been so helpful and explained she would try to find me one. Kept me informed when she had found one and after sending my address said it would be despatched today. Such a very positive outcome.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Julija was able to help source a replacement filter for your Swan Retro kettle and kept you updated throughout the process.
It’s wonderful to hear that we were able to achieve such a positive outcome for you. Thank you for taking the time to share your lovely feedback. We’ll be sure to pass your kind comments on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Useless-Avoid at all cost
Cant comment on quality of products as I did not receive them. They use Yodel by Inpost who are a disgrace send you a delivery slot and do not appear. I cancelled my order to find out at 9am the following day the delivery would take place. After waiting again to no avail I saw the sender cancelled the order at 11am with no notification. Now they try and make out it is my fault
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Haydn,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with your delivery experience, and we completely understand your frustration when delivery arrangements do not go as expected.
Having reviewed your order, we can see that when you contacted our Customer Service team, your order was still within the stated delivery timeframe. At your request, we therefore contacted the courier to arrange for the parcel to be stopped and returned to us, and a cancellation was subsequently processed.
We appreciate that you later contacted us to advise that you still wanted to receive the order. Unfortunately, by this point the cancellation and stop-and-return request had already been actioned with the courier and we were unable to intercept the parcel and reinstate the delivery.
As a result, a full refund has been processed for your order.
We’re sorry that the circumstances have resulted in such a frustrating experience. We appreciate that this was not the outcome you were hoping for, and we regret any misunderstanding around the cancellation and subsequent delivery updates.
Kind Regards,
Tanya
Customer Service Operations Manager
Outstanding customer service from start…
Outstanding customer service from start to finish...very helpful & explained everything.
Would highly recommend 😊
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Tracy,
Thank you for your 5-star review!
We’re delighted to hear that you received outstanding customer service from start to finish and that our team was able to provide such helpful and clear support throughout.
Thank you for your lovely feedback and for recommending us. We really appreciate you taking the time to share your experience!
Kind Regards,
Tanya - Customer Service Operations Manager
Swan Sensor Bin
The Swan sensor bin was a perfect match to my kitchen, that is why I kept replacing it when it broke. In the last 7 years I have had 5 identical bins and the sensor/hinges have failed on all of them, hence, lid won’t open. Two of the bins have been replaced via guarantee. The last one lasted just over a year. That is the finish, my next bin will certainly not be a Swan Retro that’s for sure. Would not recommend.
Edit:
To Tanya, Customer ‘Support’ Team:
Why on earth did you waste so much of our time searching for proof of purchase, changing batteries, taking photos/videos, answering questions etc etc etc only to tell us what we already knew? I told you what the problem was with all five bins - sensor/bracket. This is certainly not ‘support’ and this has simply infuriated us. For you to say thanks for being a loyal customer but the problem is a faulty lid and the bin is out of guarantee. Beyond belief!
Worst customer support we have ever had!
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Linda,
Thank you for taking the time to share your feedback.
We're very sorry to hear that you've experienced repeated issues with your sensor bins, particularly as we can see you've been a loyal Swan customer over the years. We completely understand how disappointing this must have been for you.
Following your review, we contacted you directly and worked with you to troubleshoot the fault in the hope that we could identify a resolution. Unfortunately, despite our efforts, it appears the lid mechanism has developed a fault and we have been unable to resolve the issue remotely.
We truly appreciate you taking the time to work through the troubleshooting with us, and we're sorry that we couldn't provide the outcome either of us had hoped for.
Your feedback is incredibly valuable and has been shared with the relevant team, as we are always looking for ways to improve both our products and our customers' experience.
Kind Regards,
Tanya - Customer Service Operations Manager
This cooler is great at cooling
This cooler is great at cooling , I put small water bottles frozen in water works better and ice ,and cold water from fridge, how ever my only criticism is iam always cleaning and emptying the bucket but keep getting a dampness stour smell , I've took out filter and cleaned it still happing should be a mental kind of filter so can be cleaned properly can't get in filter to fragile so have to be careful cleaning it .
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Julie,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you’re happy with the cooling performance of your air cooler and that you’ve found ways to enhance its cooling effect further.
We’re sorry to hear about the damp smell you’ve experienced. We appreciate your feedback regarding the filter and the cleaning process, and we’ll be sure to pass your comments on to our product team for consideration.
Thank you again for sharing your experience and for your helpful feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Customer services
I spoke to Diane who was very helpful and sorted my query out
Much appreciated
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Chris,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist with your query and resolve it for you.
Thank you for taking the time to share your feedback. We’ll be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Keighley from customer service was a…
Keighley from customer service was a great help!
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Keighley was able to assist you and provide such helpful service.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Keighley.
Kind Regards,
Tanya - Customer Service Operations Manager
My dirtmaster stopped working and Sarah…
My dirtmaster stopped working and Sarah from customer service was fantastic. Sorted out the situation and I have a new one coming in the post! I will say I use this product daily and it’s amazing. I was gutted that it just stopped working. But swan are replacing so soon be back to cleaning my floors!
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re sorry to hear that your Dirtmaster stopped working, but we’re delighted that Sara was able to resolve the issue and arrange a replacement for you.
It’s fantastic to hear how much you love your Dirtmaster and that you use it every day! We hope your replacement arrives with you soon and that you’ll be back to keeping your floors sparkling in no time.
Thank you for your lovely feedback and for choosing Swan.
Kind Regards,
Tanya - Customer Service Operations Manager
Great service
Great service and sorted out my query promptly and courteously.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to resolve your query promptly and courteously.
Thank you for taking the time to share your feedback. We really appreciate your kind words.
Kind Regards,
Tanya - Customer Service Operations Manager
I arranged delivery but entered…
I arranged delivery but entered incorrect information. I emailed and a customer service rep called Joseph sorted out my problem immediately. Thank you
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Elaine,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to resolve your delivery query so quickly.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Swan appliances
Tried to purchase a washing machine drain pump as ours leaked , apparently they don't do spares outside of 1 year warranty , appalling after sales service read by a Moron using a script , AVOID THEIR PRODUCTS AT ALL COSTS ! Most unhelpful gave me a number for a premium phone line as products made under licence and that company said we don't do spare parts "guess what ? " outside of warranty , here we go again round in circles ! AVOID AVOID AVOID !!!!!!
Awaiting generic response statement , as they've had my money they're not bothered so that's all I'll get back in response !
UPDATE 3/8/26
Swan responded they have emailed me , NO THEY HAVENT , lies !
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Keith,
We’re sorry to hear about your experience and understand your frustration when trying to source a spare part for your washing machine.
We have looked into your enquiry and can confirm that the appliance you are referring to was manufactured under licence by a third-party manufacturer, rather than by Swan Products Ltd. As such, this is not an appliance manufactured by Swan Products Ltd, and unfortunately we do not hold the relevant information or spare parts for this product.
I have contacted you directly by email to provide further clarification regarding the correct manufacturer and the appropriate route for your enquiry.
We’re sorry for any confusion caused and hope the information provided in our email helps you to progress your enquiry.
Kind Regards,
Tanya - Customer Service Operations Manager
Fantastic customer service from…
Ive had Fantastic customer service from Elle, who promptly replied to my e mails,and will be replacing my faulty coffee machine. Thank you so much
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Frankie,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to assist with your warranty claim and arrange a replacement for your coffee machine so promptly.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Excellent customer service , always a quick clear response
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Mandy,
Thank you for your 5-star review!
We’re delighted to hear that you received excellent customer service with quick and clear responses throughout.
Thank you for taking the time to share your feedback. We really appreciate your kind words.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
I completely messed up my order and the amazing Ezmie sorted everything out for me and was so kind and helpful. The items are beautiful and I will definitely be purchasing from Swan again in the future. Thank you so much.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to help resolve your order and provide such kind and helpful service.
We're also pleased to hear you're happy with your items, and we look forward to welcoming you back again in the future.
Thank you for your lovely feedback. We’ll be sure to pass your comments on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
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