Swan Brand Bewertungen 

We bought one of the Air Conditioning units from Currys (5000BTU) its a thin upright machine.

It arrived on time well boxed and VERY well built!, I couldnt get my head around the instructions as it kept asking you to "NOTE" and then it would refer you to something else whilst explaining another thing instead of keeping it staight forwards.

I turned it on and the fan is WAYYYY too loud! in fact we own serveral other Delonghi AC units and they are full size and much more quieter.

The machine only blows out lukewarm air even with the fridge element on so where is the cold air its supposed to blow out, so I made a long email explaining this and received a reply asking me to send in a video showing whats wrong, How do I send a video showing its blowing almost room temp air and gmail wont allow the file size?

I appreciate that Swan replied but I am only asking a straight forwards question surely?

Really pleased with the service Diane was lovely and has ordered me the part I was looking for

Im awaiting the delivery of my airfryer but what i can say kieley was quick at responding to my emails and sorted my issue out extremely quickly and stayed professional at all times ive never had an issue with swan its always been great 👍 Thank you 😊

I purchased a Swan Cooling Fan. I never received an email confirmation.

The money had been taken from my bank account, but luckily took a phot of my order number when placed.

I still hadn’t received an email so contacted Swan with my order number. I received an email saying that my order had been delivered and that I should go and check with my neighbours.

I wasn’t given a tracking number, but thought I would check with my neighbours. Despite my son being home all week due to half term.

Nothing had been delivered so contacted them again and was told that the order was never handed over.

This is a product that I had been after for some time. I decided to check on the Swan website and the fan was not even an option anymore in the colour I had ordered.

I then received a message from my bank to advise that a refund had been sent by Swan.

I think it’s appalling that they can show something in stock, take your money knowing that it isn’t and then tell you it’s been delivered and to check with your neighbours.

I now can’t get this product as it is out of stock from other retailers.

I will not buy from Swan again

Our swan dirtmaster stopped working so we contacted swan/tower. We had a lovely girl called Elle who apologised for the product not working and offered us a replacement.

Had an issue with an airfryer i bought from a retailer and after getting nowhere with them I emailed the lovely customer service in swan and they could not be more helpful and accommodating.
The 2 lady's i had the pleasure of interacting with we're extremely pleasant and understanding of my issues and arranged for a replacement extremely fast and stress-less
I cannot state the appreciation I have for their service 5☆

The charger for my hoover broke for the second time and Swan sent me yet another new charger. The hoover is nearly 2 years old, excellent customer service. I did have an issue with the email process so had to resort to calling Swan on the phone. Issue resolved eventually. One happy customer 😊

Had a fault and due to product being under warranty I contact Swan, this was the most easiest experience, my issues was dealt with promptly and quickly, Courtney the girl dealing with the issue was quick replying and efficient. I love swam product

Impeccable customer service from Elle at Swan. My faulty heater was sorted out swiftly by Elle, customer service agent.

A person on the phone ZOE was very helpful and went to great lengths to solve my problem quickly and efficiently

Great customer service delivered by Diane. Prompt reply to my query, made the process easy for me.

We bought an LFC kettle, not direct with Swan but via Amazon marketplace. We noticed the kettle was leaking about a month later.
We contacted the seller via Amazon, but they were useless and just kept saying it was outside the 30day return window. We tried to escalate through Amazon but we are still waiting for a response.
We contacted Swan support (Kai), who responded very quickly with an email explaining our rights (with the retailer) under the consumer rights act, and a reference number to quote to the retailer.
Within an hour of me sharing the email with the retailer, they had replied to say they were processing a full refund.
A really excellent service.

Sent me a microwave with marks on it, arranged for replacement. Sent me a label that needs to be printed, I dont own a printer or have access to one. Man in the drop off point at coop said he couldn't print label. Arranged for collection and the item wasn't collected, as arranged. I work full time so this is an inconvenience for me. Now going back and forth with emails and getting nowhere! They are messing me about and causing inconvenience through no fault of my own. They are making this a lot harder than it needs to be. Its their fault for not doing proper quality control before sending items and sending me an item with marks on it! Will never purchase from this company again and don't recommend!

The staff i dealt with throughout refund process are a credit to your company xx thanks lovelies xx😊🙏✨️

It was not hassle all the girls were amazing on providing a new machine for me well keep up the excellent work that yous do 10 out 10

Ezmie in Customer Support was very helpful in procuring a replacement for a faulty remote control for my 16in pedestal fan. I was pleased that I can now continue to use my fan as intended especially as the fan was still very much little used. Thank you.

Allison, the customer services executive, was great and processed everything quickly and effectively. A new bin was sent to replace the defective one. She even chased me up by email when I was slow to reply which was great as I kept forgetting! thank you

We’re unfortunately unable to find a receipt for our purchase of this product of approximately 12-18 months ago, so will be unable to obtain a refund or replacement. The faux wood handle is peeling, showing unsightly patches of the underlying plastic; the main body of the kettle, which is in a similar “soft touch” coating, stains very easily – stains cannot be removed as using anything remotely abrasive would damage the surface; the kettle is very noisy; and the outer body gets very hot (I know it’s a kettle, but I mean VERY hot, like it’s poorly insulated). If you Google this product you will find that these are all known issues, yet it is still on the market. If you read the 1-star reviews on Amazon, there are numerous reviews duplicating our experience, and worse (leaks, electrical faults, poor customer and returns experience). This is not a cheap kettle either, so we expected it to easily outlast our previous cheap and cheerful ones, especially with it being a well known brand. My message? Don’t buy this kettle, or the matching Swan Nordic Style toasters, microwaves etc as as far as I can see these all have the same not-fit-for-purpose faux wood on them.

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Update 11/05/2026: I’ve increased my star rating from 1 star to 2 stars based on the good customer service response received from Tanya – I was offered an FOC replacement kettle despite not having my retailer receipt, which I appreciated. I chose not to accept this offer as my existing kettle, whilst not perfect, is functional, and it seems wasteful to have a new one when the same fault is likely to occur in a year’s time. I’m unwilling to offer more than 2-stars as I maintain that the design/materials of this product are flawed and that it should no longer be on the market without some modification. Other people are going to continue to buy the same product, as well as other items in the range; they’re going to raise complaints with Swan; Swan are going to offer them replacements; leading to the consumption of more material and logistics wastage. I haven’t looked but I imagine Swan, like other big businesses, will have a Corporate Social Responsibility policy or an ISO 14001 environmental accreditation. I ask the question, are these purely box-ticking exercises to make them look good, or are they actually worth the paper they’re written on? In fact, I have just looked and Swan does have a shiny website page which encourages its customers to ‘live more sustainably’, promoting the six categories of Reduce, Recycle, Reuse, Repurpose, Refuse, and Rethink. Unfortunately, in my experience, I don’t think Swan and their Nordic product range live up to these standards.

I bought a kettle which was faulty and sent it back and requested a refund. I will havent received the refund after a week. They maintain it has to come from the warehouse which has thousands of products to customer services before a refund is submitted. I suggest think again before buying from Swan.

EXCELLENT SERVICE
Joseph sorted me out with my issues with my egg boiler / poacher & went above & beyond for me