I have a swan Nordic air cooler and my remote control stopped working, I contacted swan and spoke to a lovely kind lady by the name of Diane she told me she would contact the warehouse but couldn’t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Really good customer service. My original order failed to be delivered, but a replacement was sent out with an alternative courier without delay. Very pleased with my cast iron roaster tray now that i... Mehr ansehen
Unternehmen hat geantwortet
Our swan fridge of 5 years broke so it was time to buy a new one. We bought the EXACT same fridge/freezer again because I loved the first one so much - however, the changes you've made to your retro... Mehr ansehen
Customer service that actually listened. I dpoke to them about my kettle being dodgy A kettle is an important item in my life.! Swan ( Elle) listened and resolved the issue first time. Outstanding... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
With a rich heritage dating back to 1931 Swan is proud that each product is conceived and designed at its headquarters in the heart of the UK, backed up by a 160 strong support team including in house designers, customer services and quality control; producing appliances, cookware and kitchen accessories that are available around the world and designed for life.
Kontaktinformationen
PO Box 3117, ST4 9GD, Stoke on Trent, Vereinigtes Königreich
- 0333 220 6050
- customerservice@swan-brand.co.uk
- swan-brand.co.uk
4,4
Hervorragend
4867 Bewertungen
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Hat 91 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Elle in customer service was amazing,I…
Elle in customer service was amazing,I had a problem with some cannisters I bought,I Immediteley sent an email and had a reply within 40 minutes,we exchanged half a dozen emails and I NEVER HAD TO WAIT LONG FOR A REPLY.
I was delighted the way my complaint was handled so much so that I am about to order more good
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Tony,
Thank you so much for your fantastic feedback! We’re delighted to hear that Elle was able to assist you so quickly and keep communication clear and consistent throughout.
It’s great to know you were pleased with how your query was handled, and we really appreciate your continued support. We look forward to your next order!
Kind regards,
Tanya - Customer Service Operations Manager
Very good customer service!
A very quick response! Diane and Elle were unfailingly polite and friendly. Unfortunately they were unable to solve my problem but this is no reflection on them or Swan.
They went out of their way to help and offered a discount should I choose to purchase a different replacement product. (The one I have a problem with is “end of line” and no longer available.)
Very good customer service!
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Rob,
Thank you for your kind feedback! We’re delighted to hear that Diane and Elle provided such polite, friendly, and helpful support throughout your experience.
While we’re sorry we weren’t able to resolve the issue with your original product, it’s great to know the team were able to assist and offer an alternative solution. We’ll be sure to pass your kind words on to them, they’ll be thrilled!
We really appreciate you taking the time to share your experience.
Kind regards,
Tanya - Customer Service Operations Manager
Great service from Holly
Great service from Holly. Got back to me quick. I had a kettle that broke within two years. Offered a replacement of a kettle of my choice, as the one I had is now end of line. Great communication with what I needed to do.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Katie,
Thank you so much for your fantastic feedback! We’re delighted to hear that Holly was able to assist you quickly and provide clear communication throughout the process.
It’s great to know the replacement option worked well for you, and we’ll be sure to pass your kind words on to her, she’ll be thrilled!
Kind regards,
Tanya - Customer Service Operations Manager
Fabulous customer service
Fabulous customer service from Elle who responded quickly and solved my problem instantly!
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Emma,
Thank you so much for your wonderful feedback! We’re delighted to hear that Elle was able to respond quickly and resolve your issue straight away.
We’ll be sure to pass your kind words on to her, she’ll be thrilled!
Kind regards,
Tanya - Customer Service Operations Manager
Cheap rubbish stay away from buying
Contacted swan when received toaster and kettle to say only toasting half the bread they replied take bread out and turn it round. Now after 13 months the toaster stopped working and the paint on the handle of the kettle is all flaked off paid £100 for both. Cheap rubbish
28. März 2025
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Angie,
We’re sorry to hear about your experience and the issues you’ve encountered with your products. This is not the level of quality or service we aim to provide.
We have previously reached out to you via email to assist further but unfortunately have not received a response. We would still very much like the opportunity to review this for you and work towards a resolution.
Please contact our Customer Service team at your convenience so we can look into this matter in more detail.
Kind regards,
Tanya - Customer Service Operations Manager
Had my Swann crossover just under two…
Had my Swann crossover just under two years, I came home from work smelt burning really strong and was getting stronger found that the battery to the Swann crossover was smelling of burning, put it outside and husband took battery off it had all melted on the contacts same the inside of the battery had melted, so glad I got home when I did, dread to think what would have happened next
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Lisa,
We’re very sorry to hear about your experience and understand how concerning this situation must have been. The safety of our customers is extremely important to us, and this is not something we would expect from our products.
We can see that a member of our team has already reached out to you to investigate this further, but unfortunately we haven’t yet received a response. We would strongly encourage you to get back in touch with us so we can review this matter as a priority and provide the appropriate support.
Kind regards,
Tanya - Customer Service Operations Manager
AWFUL PRODUCT!!
AWFUL PRODUCT!!! I purchased the Lynsey Queen of Spray Mop & it broke after 6 uses, on inspection the plastic is so cheap & nasty it has all shattered. Other brands I’ve had have lasted over 2 years but not this one, 6 uses, £17 & a total waste of money!!! Do not buy this product.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Heather,
We’re very sorry to hear about the issues you experienced with your Lynsey Queen of Spray Mop. This is not the quality we expect from our products, and we completely understand your frustration.
We did reach out and, as a gesture of goodwill, have arranged a replacement for you. We hope this resolves the issue and restores your confidence in our products.
Kind regards,
Tanya - Customer Service Operations Manager
Excellent help from Allison on the…
Excellent help from Allison on the customer service team
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Michelle,
Thank you so much for your kind feedback! We’re delighted to hear that Allison was able to assist you and provide excellent support.
We’ll be sure to pass your kind words on to her, she’ll be thrilled!
Kind regards,
Tanya - Customer Service Operations Manager
Excellent service provided by 'Joseph'…
Excellent service provided by 'Joseph' resolved the issue promptly.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Lynne,
Thank you for taking the time to leave a review.
I was delighted to hear that Joseph resolved your enquiry promptly.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
I contacted Swan after my kettle stopped working after 15 months. It had been gifted to me to I didn't have the receipt but had kept the box.
Alison was absolutely lovely in every email and talked me through exactly what I needed to do (she even chased me up at one point!).
It has been the best customer service I have recieved in a long time and the most hassle free exchange!
⭐️⭐️⭐️⭐️⭐️
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Dawn,
Thank you for taking the time to leave a review.
It was lovely to hear your comments on how Allison handled your enquiry, she will be pleased to read them.
Kind Regards,
Tanya - Customer Service Operations Manager
I called Swan for a spare part and I…
I called Swan for a spare part and I dealt with Julija from Customer Service - I received excellent service! Prompt reply, prompt action, prompt communication
Thankyou Julija ! I hope this is fed back to you
It is a breath of fresh air these days when we get great service !
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Janice,
Thank you for taking the time to leave a review.
I was delighted to hear how Julija dealt with your enquiry for a spare part. Rest assured, we will feedback your comments, she will be pleased.
Kind Regards,
Tanya - Customer Service Operations Manager
Amazing customer service!
Amazing customer service!! Sara is an asset to the company. She was very polite and helpful on the phone when I rang Swan regarding a fault with my microwave which I had bought for me 16 months ago. She was also prompt with her follow-up emails requesting photos and details of the appliance etc. I look forward to receiving my replacement microwave within the next few days.
Thank you Sara for all your help!!
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Maureen,
Thank you for taking the time to leave a review.
I was pleased to hear how Sara handled your enquiry, and we agree she is an asset to the team!
Thanks again.
Kind Regards,
Tanya - Customer Service Operations Manager
The agent Holly that assisted me was…
The agent Holly that assisted me was friendly and efficient and resolved my query
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Erin,
Thank you for taking the time to leave a review.
I am delighted to hear how Holly handled your enquiry, I will of course share your comments with Holly, she will be pleased.
Kind Regards,
Tanya - Customer Service Operations Manager
I would like to start by saying
I would like to start by saying, thank you Martin.
The whole process was made easy and I was treated with the upmost respect and the whole experience was professional and understanding.
Thanks Swan
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Lee,
Thank you for taking the time to leave us a review. Customer feedback is always important to us.
I am pleased to hear that our customer service team handled your enquiry both professionally and respectfully.
Kind Regards,
Tanya - Customer Service Operations Manager
Wonderful help.
I had to return a product and Elle was absolutely great in helping me with this. I didn't have a printer so she went out of her way to print one off for me and sent it in the post so I could do it. I would give more than 5 stars to her if I could for her help. Swan, she is a star.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Mr S Henson,
Thank you for leaving us a review.
I am pleased to hear that Elle helped to resolve your enquiry. We will pass on your comments, she will be delighted to hear them.
Kind Regards,
Tanya - Customer Service Operations Manager
I recently purchased an air fryer 3…
I recently purchased an air fryer 3 months ago I didn't realise that it had a fault until I used both baskets for cooking recently as this has happened before with the previous air fryer that it replaced I asked for a refund and all I am offered is another replacement as I have no confidence in the product anymore and it could possibly be dangerous I'm reluctant to have another from this company. I now have to buy a reliable replacement I'm a very upset pensioner nice one Swan.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Sean,
We’re very sorry to hear about your experience and understand your concerns regarding safety and reliability. As discussed, we’ve dispatched a replacement appliance, which is on its way to you. While we don’t collect faulty items, we’ve provided clear guidance on how to safely dispose of the previous air fryer.
We take product safety seriously and continuously review our appliances to prevent issues. Your feedback helps us improve, and we hope your new appliance meets your expectations.
Kind Regards,
Tanya - Customer Service Operations Manager
My kettle developed a fault
My kettle developed a fault. I contacted Swan as was offered a replacement kettle. Sara helped with an easy step by step instruction on how to resolve the problem . She gave a very prompt response and was very understanding . Thank you . Would recommend buying swan products .
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Dawn,
Thank you for your kind review!
We’re sorry to hear your kettle developed a fault, but we’re pleased Sara was able to support you with clear step-by-step guidance and a prompt response. It’s great to know she made the process easy and provided understanding throughout.
I’ll be sure to pass on your thanks to her, and we really appreciate your recommendation of Swan products.
Kind Regards,
Tanya - Customer Service Operations Manager
I had a problem with my water dispenser…
I had a problem with my water dispenser and I must say the customer service I received from the start was amazing, Diane was great and getting me a replacement so fast x
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Dawn,
Thank you for your lovely review!
We’re so pleased to hear that Diane was able to help resolve the issue quickly and arrange a fast replacement for you. I’ll be sure to pass on your kind words, she’ll really appreciate it.
Kind Regards,
Tanya - Customer Service Operations Manager
Swift customer service response
Elle at Swan ordered a new airfryer for us after receiving a faulty one. The support was quick and hassle free. I was very impressed with the customer service.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Chloe,
Thank you for your fantastic feedback! We’re delighted to hear that Elle was able to arrange a replacement quickly and make the process smooth and hassle-free for you.
It’s great to know you were impressed with our customer service, we’ll be sure to pass your kind words on to her.
Thanks again for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Outstanding Customer Service
Elle was a breath of fresh air - outstanding customer service and a pleasure to deal with
A credit to Swan
Thankyou for your help
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi John,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Elle provided such outstanding service and was a pleasure to deal with.
We’ll be sure to pass your kind words on to her, she’ll be delighted! It’s great to know she made such a positive impression.
Thanks again for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
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