Disappointing product and customer support
I wanted to share my experience to help other tarot and oracle enthusiasts make an informed decision before purchasing. The concept behind this product is genuinely creative, and I wish the execution and customer service had matched the promise.
I purchased two tarot decks several months ago. One thing prospective buyers should know is that the marketing images do not clearly communicate that the frames, borders, card numbering are inconsistent throughout a deck. When I raised this as a concern, I was told this was by design and not considered a flaw or defect.
At the time of my purchase, the company advertised unlimited edits. Afterward, the editing system was placed behind a new agreement with different terms, and my understanding of what I had purchased no longer matched how the product was being supported.
I spent weeks carefully customizing my deck because I believed the purpose of the product was to create a personalized, print-worthy tarot deck. The editor generally requires changes to be made one prompt at a time, so the process naturally involved many iterations. By the time I contacted support, I had submitted approximately 1,600 edits over an extended period while trying to refine individual cards.
Instead of receiving assistance with the persistent issues I was experiencing, I was told that my use of the editor constituted a “misuse of the system.” I also found the tone of the responses dismissive and discourteous. While I understand that companies must establish reasonable limits, I expected those expectations to be communicated clearly before purchase and handled professionally when I asked for help.
My request was ultimately denied, including my request for a refund. That was disappointing, but even more disappointing was the way the concerns were addressed. Good customer service is not always about providing the outcome a customer wants; it is also about communicating respectfully and acknowledging legitimate concerns.
In the end, I invested a significant amount of time, effort, and money and did not receive the product or customer experience I expected. If your goal is a polished, professionally cohesive tarot or oracle deck, I would encourage you to carefully evaluate whether this product aligns with those expectations before purchasing.
