Take Command Bewertungen 347

Take Command wait time to speak to a live agent is 2 hours long. There’s a great amount of misinformation between their Dashboard and actual carrier application. They dropped my dependent upon application submission and did not help with anything to resolve it. You will always get a generic auto response.

I have been employed by 2 different companies who have used Take Command Health for health insurance. My previous company Take Command accidentally deleted my Autopay account resulting in my having to pay the premium out of pocket and being on a reimbursement plan instead of on an Autopay plan. They did not pay my premium for 3 months, almost resulting in me losing insurance. Fast forward 10 months and my current employer decided to switch to them. They received the premiums from my employer to pay my health insurance plan but have not paid it to the health insurance company yet, leaving me and my toddler without any insurance in the beginning of the year, in the middle of flu season. They apologized for the inconvenience and said they were processing the payment now. Meanwhile, we will not have insurance until the payment has been processed. This company is a scam!

I’m satisfied

Take Command is clearly a volume business that doesn't expect you to read its documents, much less request corrections. They leave customer service requests unanswered for critical issues, such as incorrect plan documents. We've been trying to get something corrected for over two months. Look elsewhere. My company is going to switch admins next year (or sooner). They are worthless.

Has to be the worst customer service I have ever dealt with, and I have dealt with some pretty bad ones. Trying to get an answer about your case, is like pulling teeth, I give them credit, they are very good on passing the buck to someone else, yet they never get back to you.. When I tell you, if you can avoid this company, I would do so.. I have tried to speak to a live person or manager for over a month, and nothing, I do not even think they have one, this is one of the worst organized and inept company. When I tell you that know one has a clue on what they are doing.. When I tell you that I never write reviews, as I understand that not everyone or company is perfect, but this one takes the cake.. I have never seen something so simple, be so difficult. You do what they ask, and yet they cannot provide you with an answer, they keep saying we will make sure the department is made aware, ok can you tell me what department, oh, the department that handles these type of issues.. CLUELESS!!!! At this point it is just a complete joke and incompetence, I mean if this is how the employees work, can you imagine the ones that are in charge of the company... Please run for your Life...

Onboarding seemed good, with a very helpful rep who explained the options to me. What I didn't realize at the time is that Take Command don't actually distribute the reimbursements. Gusto partner with them, but the process for getting anything automated in payroll is so complex, if it's feasible at all, that I have resorted to manually adding reimburements each month for my employee. My biggest complaint is their non-responsive customer support. I have been asking them repeatedly for almost 2 months to adjust the amount I am reimbursing my employee. They keep saying they will make the change, but 2 months and many emails and chats later, there is still no change. It is very frustrating that I can't adjust it myself in the platform. I have to request that they change the amounts, and my emails seem to go into the void - either no replies at all, or promises to act but no changes made. [ETA: I later learned from other ICHRA providers that it is againt ICHRA rules to make changes to amounts mid-year, so I don't know what Take Command means by making changes anytime, as that is not permitted.] Their marketing says you can make changes anytime, but it's disingenuous to say that - as an employer I can't make changes myself, I have to write an email to suport and request them to make each change. This would be okay if their support team actually made the changes I ask for, but they have not done anything I have asked, and I have asked so many times!! I really feel helpless! I wish Gusto would partner with a different company for this service. I am looking for alternatives to Take Command, since I don't see any advantage of using them with Gusto anyway, as they are not exactly joined up. [Later edit: On talking with a couple of other providers when shopping around for a replacement, I learned some things about how ICHRAs work and what the rules say that Take Command had not explained to me, so unfortunately I am even less confident in them now.]

The online process was exceptionally challenging to navigate and did not reflect a user-friendly or intuitive design, even for professionals familiar with complex digital platforms.

I am on Medicare and all I needed to do was upload the 5 documents (Medicare, Supplement, Rx) for me and my wife. The system only allowed me to load 1 document, and I was told different things by numerous different people + the Ai chatbot regarding the issue. It turns out that once you load a document it has to be approved first before any more can be loaded (which 1 person did tell me), which makes no sense and isn't mentioned anywhere. I wasted over 3 hours talking to the chatbot, talking to human chat agents, waiting on hold, talking to humans, etc. And I had to reload some documents - and now waiting a week to try to see if I am good to receive reimbursement (the docs all say pending). Overall a confusing and frustrating experience. Not great way to start a relationship with me or my company.

Problem solving and good communication

I asked a question and he gave me a straight answer

The process can be a little confusing, however, I worked with a rep named Michelle who was WONDERUFL. She took extra time to research my specific needs and help me feel confident in the plan.

I had an issue during registration when my proof of insurance was declined, even though the document was clearly dated within the required 30-day window. The situation was frustrating at first, but once I was connected with a human support agent, the experience turned very positive.

Keeana took the time to carefully review my submission, investigate the decline reason internally, and clearly explain what was actually missing (an end date on the document), which wasn’t originally communicated in the process. She was patient, polite, and genuinely focused on helping me resolve the issue rather than rushing me through canned responses.

I really appreciated how responsive and professional the support team was once involved, as well as their willingness to pass along feedback to improve clarity for future users. Issues happen, but strong customer support makes all the difference, and Take Command Health handled this well.

Very helpful customer service with a quick reply and assurance everything looks okay with my insurance application

Take command admnisters my plan. There is an error saying that classes aren't fully assigned and I am trying to fix it before the Dec 15 deadline, and they have not been helpful at all.
1) everytime i call their number, I am put on hold for 5 minutes and then automatically disconnected.
2) if you email their support email, you get an automated response and nobody ever responds
3) if you go on their chat, you waste so much time trying to get someone to talk to you and when they do, they are helping multiple people so they take forever to get back to you. And 9/10 times they say, i don't have the capability to do this, so i have to escalate. then they tell you they will respond to the chat when they get to your query. but you get no ticket number, no way of following up. this is my conversation with (copied and pasted)

Hey there,
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Thank you for reaching out. This email is to confirm we have received your case and are working diligently for a resolution.
In the meantime, if you have a question or any new information that you would like to add to your case, you can reply back to this email at any time!
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As soon as we have an update or a resolution for you, we will reply to this email thread!
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Take Command Support
• 3d ago
December 10
hi there, is there an update?
- • 1d ago
hello?
- • 1d ago
December 11
Hi , just following up
- • 1d ago
December 12
another follow up
- • 15m ago
can someone help me

I don't know how anyone is supposed to get anything done when this is how they respond. Save your time and go somewhere else.

Could not get logged in. Did not recognize my email. I was supposed to have someone there call me but that never happened. Would like to get insurance since I have had none since April.

Super Helpful. Answered all my questions. Friendly customer service

Your website was easy to navigate and made it easier to chose a new health care plan. Also, Kari was very knowledgeable, kind and helpful.

It was very difficult to talk or get in touch with an agent to discuss plans. There were no times available to schedule appointments when we were first told that we could schedule. If I were taking on a company or organization and knew that they had 50 employees that needed to discuss insurance, I would have set time slots for 50 people and designated them for that specific company/organization so no one would have had to go through the struggle of scheduling a time to talk to someone or even be denied the opportunity to talk to someone. We would ask for call backs and never receive them. When appointments did get scheduled, the agent called an hour before the scheduled appointment time, which happen to be during a meeting that I was the presenter and had to hurriedly end my meeting as I was told that they would not call back and I would have to reschedule and go through the lengthy process again. I had coworkers who never received a call back and had to make decisions about insurance on their own. Every time I went into look at a plan, all the prescriptions that I had entered would be gone and I would have to reenter the prescription which was very cumbersome. (On the actual marketplace, that does not happen.) When comparing plans I would have to get out of the comparison to add doctors, hospitals and prescriptions if I had forgotten one. On real marketplace, you can just add them right in the comparison. Also why would you have doctors listed on a plan if they do not accept marketplace insurance, which then made extra work for me calling all my doctors to verify that they accepted the plan. In the chat you could only talk to AI which could never answer your specific question. Eventually after many attempts to get an answer from the AI, the chat would let you talk to a real agent. This is the worst experience I have ever had in trying to get insurance. My daughter is on the real marketplace without a broker and does not go through the hassle that I went through trying to select an insurance plan.

I am trying to receive help for a simple request, and at every attempt I have been met with roadblocks and frustrations. I do not think any humans work at Take Command, they appear to only use AI for their support services. I tried calling them multiple times, only to be told that call volumes are "higher than normal" and was automatically hung up on. I tried using the chatbot. The AI chatbot did not help, and no human agents are answering. This is ridiculous, get it together Take Command.