The lady I spoke to regarding my purchase was very helpful and explained things clearly. The package arrived next day and was easily set up - the minor problems encountered were due to me not reading... Mehr ansehen
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Das sagen Bewerter
Pendant was my elderly mother's. Fantastic product with good battery life, via rechargable docking station. This pendant was gps enabled, excellent for our very long garden or when mum was not near t... Mehr ansehen
Unternehmen hat geantwortet
Thank you for sending me my personal alarm so promptly. My son helped me to set it up, so I had no problems there. I do realise now that I should have chosen the wrist alarm instead of the pendant,... Mehr ansehen
The equipment was delivered within a few days. The instruction booklet was easy to follow although in reality not necessary as once plugged in the base station provided clear verbal instructions. T... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Taking Care has been providing personal alarm services for more than 30 years. We've supported over ¼ million people and their families with personal alarms and are a Trading Standards Approved personal alarm company.
Providing peace of mind and security
Vom Unternehmen geschrieben
- Working with Age UK
- Taking Care are trusted by Age UK to provide the Age Co Personal Alarm Service.
- We're proud of the service we provide
- We love it when our customers recommend us because that means they are happy with our service. That's why we offer a recommend a friend scheme that benefits you and the person you refer. It's our way of saying thank you.
- TSA certified member organisation
- We are members of the Telecare Services Association and our services undergo an annual stringent TSA audit. We handle over 1 million calls a year and helped over ¼ million people and their families, supporting customers and their families across the UK. We have been helping people live independently for over 30 years. Our emergency resolution team are chosen for their caring nature and are proud of the service they provide to our customers and families.
Free delivery
With a no quibble, 30 day money back guarantee
There are no delivery charges, complicated requirements or hidden costs with our personal alarm services.
Kontaktinformationen
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Vereinigtes Königreich
- 0800 085 7371
- enquiries@taking.care
- taking.care
4,6
Hervorragend
3148 Bewertungen
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Antwort von Taking Care
Hi Wendy,
We're happy to hear that the purchase and setup were easy! Thank you for your positive feedback; we appreciate it.
Kind regards,
Hilary
Poor prices
Poor prices, poor service… I think it’s poor that you have to give a months notice to leave, especially given the circumstances in which some may need to
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Taking Care
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel this way about our pricing and service.
We understand that circumstances can change, and we aim to make our service as clear and supportive as possible. Our one-month notice period is outlined in our terms and conditions, and helps ensure we can continue to provide a consistent, reliable service for all our customers.
As we’re unable to identify your account from this review, we’d really welcome the opportunity to understand your situation in more detail and see if there’s anything we can do to help. Please feel free to contact us directly so we can support you further.
Kind regards,
Hilary
Antwort von Taking Care
Hi,
Thank you for leaving your feedback. We're glad you found it easy to use. Please feel free to contact our Customer Service team if you require any further technical assistance on 0800 0121321.
Kind regards,
Hilary
Easy to order and set up with excellent…
Easy to order and set up with excellent instructions and support. Would be better with an app.
22. März 2026
Antwort von Taking Care
Hi,
We're happy to hear that the order and setup were easy! We appreciate your feedback and will consider your suggestion about an app in the future.
Kind regards,
Hilary
Easy to order and set up
Easy to order, quick delivery and very easy to set up. Telephone call for final set up answered quickly, which is very reassuring should there be an emergency.
16. März 2026
Antwort von Taking Care
Hi Debbie,
We're happy to hear that the ordering and setup process was easy. It's great to know our team provided reassuring support. Thank you for your feedback!
Kind regards,
Hilary
Concerned about flashing lights when it…
Concerned about flashing lights when it gets dark. I contacted for an explanation but didn’t get one. It only started doing it after I had it for a week. Unhelpful service
8. März 2026
Antwort von Taking Care
Hi Gary,
Thank you for your review. I am sorry that you feel you did not receive a full explanation on why on occasion the lights on the alarm may seem brighter, especially in the dark. I understand one of my colleagues in Customer Services has reached out to your mother to explain the reason. Of course, if you have any further concerns, please get in contact with us.
Kind regards,
Hilary
My daughter dealt with everything and…
My daughter dealt with everything and she was happy.
15. März 2026
Antwort von Taking Care
Hi Pauline,
We are happy to hear that your daughter had a positive experience. Thank you for sharing this with us; we appreciate it.
Kind regards,
Hilary
Arrived quickly
Arrived quickly
Set up was easy
Customer service very helpful, polite and professional
13. März 2026
Antwort von Taking Care
Hi,
We're happy to hear that the setup was easy and our customer service team was helpful. We appreciate you taking the time to leave your feedback.
Kind regards,
Hilary
Easy to Order and set up.
Purchased this for my mother. Was easy to order , delivered quickly and easy to set up. Fortunately Mum hasn’t needed to use it but if she does hopefully will be ok. My only comment is that the contact information form is completed on line but you can not save it , review or update after submission you have to re do a new form which takes some time and several days to make any changes , suggest this is an area for improvement .
20. März 2026
Antwort von Taking Care
Hi Helen,
Thank you for leaving your review. We're glad the ordering and setup were straightforward. We appreciate your feedback regarding the contact information form. We'll review our process for updates and improvements. Thank you for bringing this to our attention.
Kind regards,
Hilary
Good and helpful
The set up instructions were clear and the person on the line was very clear in their instructions.
I have not had to use the pendant and really hope I don't have to, but it makes me feel safe having it.
20. März 2026
Antwort von Taking Care
Hi Phyllis,
We're happy to hear that the setup was clear and the instructions were helpful. It's great to know that our service provides you with a sense of security. Thank you for your feedback.
Kind regards,
Hilary
I found it very easy to set up
I found it very easy to set up, the person on the other end was very clear and helpful
17. März 2026
Antwort von Taking Care
Hi Patricia,
We're happy to hear that the setup was easy and our team were on hand to assist. We appreciate you taking the time to leave us this positive feedback.
Kind regards,
Hilary
Early days but setting up was…
Early days but setting up was straightforward and the call centre staff were very patient with my elderly mother while she got to grips with the system.
11. März 2026
Antwort von Taking Care
Hi Lindsey
Thank you for sharing your experience with us about the easy set up. We appreciate your feedback and glad our team were there to assist your mother.
Kind regards,
Hilary
I found it easy to set up snd activate…
I found it easy to set up snd activate the watch . It gives my family and myself reassurance.
17. März 2026
Antwort von Taking Care
Hi Pamela,
We're happy to hear that the setup was easy and provided reassurance for your family. Thank you for sharing your positive experience with us!
Kind regards,
Hilary
Excellent device - perfect for our needs
Pendant was my elderly mother's. Fantastic product with good battery life, via rechargable docking station. This pendant was gps enabled, excellent for our very long garden or when mum was not near the receiver unit. Staff were very responsive, polite and helpful even in the false alarm scenarios (knocking the device). Highly recommended for multiple uses and age groups.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Taking Care
Hi Nicola,
Thank you for sharing your feedback. We're happy to hear that the pendant was a fantastic! We appreciate your positive feedback regarding the battery life, GPS, and our team's responsiveness. Thank you for recommending our product.
Kind regards,
Hilary
Very helpful staff
Very helpful staff, instruction book clear and datailed. equipment of very good quality, Full marks
6. März 2026
Antwort von Taking Care
Hi,
We're happy to hear that our staff and instruction book were helpful. We appreciate your recognition of our equipment's quality and your full marks!
Kind regards,
Hilary
I would anyone with a history of falls to sign up
The two ladies that came to help me up from the floor were very quick both in responding and getting me up into a chair safely.
Sonia - who came a couple of days later to sign me up to the service (I would urge anyone with a history of falls to join) was friendly and professional.
13. März 2026
Antwort von Taking Care
Hi Sue,
Thank you for your feedback. We're happy to hear that you received help quickly. We appreciate your kind words about the enrollment process and recommendation.
Kind regards,
Hilary
Antwort von Taking Care
Hi Brian,
We're happy to hear that the installation was easy and the service was prompt. We appreciate your positive feedback on the booklet.
Kind regards,
Hilary
New customer so thankfully I have not…
New customer so thankfully I have not made use of the service. Great peace of mind though.
11. März 2026
Antwort von Taking Care
Hi,
We're happy to hear that our service gives you peace of mind. Thank you for your feedback; we appreciate you choosing us as a new customer!
Kind regards,
Hilary
Fast delivery and easy set up.
10. März 2026
Antwort von Taking Care
Hi,
Thank you for your positive feedback and review.
Kind regards,
Hilary
Antwort von Taking Care
Hi Anne,
Thank you for your kind and positive review.
Kind regards,
Hilary
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