Beware of this company. I had to get Afterpay to refund my order as Tanstella did not fulfill my order and they don't reply to emails and escalations. Save yourself from headaches and avoid.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Easy to assemble - amazingly the predrilled holes always aligned 97.5% of the time. The instructions were useful though not always thorough as some (minor) steps were missing so be aware. Assembled by... Mehr ansehen
On Tuesday 5th November 2024 I purchased an Electric Treadmill 400mm Incline, LCD Display, 12 Programs - Everfit for $457.42 so I could keep fit and lose weight in the comfort of my own home. On Frida... Mehr ansehen
Delivery was too late than what was declared at the time of purchase. Product is excellent but more pricey than other companies offering the same product. I still opted to get fr Tanstella due to pr... Mehr ansehen
Unternehmensdetails
Über Tanstella
Vom Unternehmen geschrieben
Tanstella is a Melbourne-based online department stores with various products from Home Furniture, Toys, Kids, Gardens, Appliances and Commercial Tools.
We offer free-delivery to Melbourne, Sydney, Perth, Adelaide, Canberra, and most Australian metropolitan areas.
Afterpay, Laybuy, Humm, Paypal and other major credit cards are accepted.
Kontaktinformationen
Dandenong North, 3175, Melbourne, Australien
- 03 9000 0168
- info@tanstella.com.au
- tanstella.com.au
3,1
Akzeptabel
1407 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 36 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Product Availability Display
It would be great if the stock availability of items were more clearly displayed, along with an estimated date for when they might be back in stock. On a positive note, I’ve found that the customer service team is very responsive to emails!
22. Jänner 2025
I love my purchase
I love my purchase , but haven’t started using it yet as I’m saving them for when we move into our new home. So excited to start then. I love the color I chose and the style of the kettle and toaster.
20. Jänner 2025
Great quality Sun Beds and Egg Chair
The products came on time and were of good quality!
22. Jänner 2025
Quick response and great communication
Quick response and great communication. Speedy delivery of what looks like a quality product. I can't wait to see how it goes in my boat.
22. Jänner 2025
Very happy with a fast delivery and…
Very happy with a fast delivery and tracking
Good quality as described
Thank you
20. Jänner 2025
The product I bought is excellent
The product I bought is excellent, easy to assemble, received it within 8 days in a regional city . I am very happy with my umbrella base.
20. Jänner 2025
We purchased two bedside tables
We purchased two bedside tables. It took an engineer 4 hours to assemble one. We wished to return the unopened carton of the other one and waited ages for response. They refused to refund the money for the unopened one, didn't reply to numerous emails. Finally we will take action through legal resources to claim our money back. I will never buy anything from this company again.
Jan Hayes
16. Jänner 2025
Bewertung ohne vorherige Einladung
AVOID BY ANY MEANS
AVOID BY ANY MEANS.
I PURCHASED A 3 SEATER SWING AND RECEIVED 2 SEATER AND THE QUALITY IS DESPICABLE.
THEY BLAME THE SUPPLIER BUT THEY ARE SELLING THE PRODUCT...RIDICULOUS.
STAY AWAY FROM TANSTELLA IS A SCAM ONLINE SHOP.
4. Jänner 2025
Bewertung ohne vorherige Einladung
I had purchased three products more…
I had purchased three products more than two weeks ago and until now it haven’t been delivered yet, I emailed them but no reply and you could not even call them and the tracker seems not accurate.I’m thinking this site might be a scam or not legit at all because there is no one to communicate with and know the update of the product that you paid for.
20. Jänner 2025
Bewertung ohne vorherige Einladung
Thank you
Thank you. Not opened as yet because it will be a birthday present now as didn't come in time for Christmas. Great company to deal with.
19. Dezember 2024
Proquality productduct
Product delivered as shown on line and quickly delivered.
Quality and packaging good
20. Dezember 2024
Ordered a 'Heavy Duty BBQ'
Recieved refund after a long back and forth, the below review still stands.
Ordered a 'Heavy Duty BBQ' from their site during the sales.
Received the product with a damaged panel. The product itself was super flimsy and thin, like a cheap flatpack BBQ.
I asked for a full refund straight away, as I genuinely was disappointed with the product even if it were fully intact.
They replied with an offer to exchange the part without even acknowledging that I asked for a refund.
I sent another super nice email explaining that I wanted to return the item, that I had folded it neatly back into the box and have not heard back. It's been 4 days.
Called them today, but conveniently 'our phone lines are getting upgraded'.
Tanstella is a scam, their items are poor quality and they will not refund you.
11. Dezember 2024
Bewertung ohne vorherige Einladung
Awnings arrived promptly and without…
Awnings arrived promptly and without any damage.
18. November 2024
You can find my missing part to my…
You can find my missing part to my order being the umbrella i emailed 5 times and only received a response once I stated yesterday that I will post this site is a scam! No response from the transport company your consent said yesterday that the delivery will be soon really! Why wasn’t both parts delivered together! I think I’m being stringed along here why don’t you have a phone number to call! As mentioned either deliver what I ordered or give me a refund as I won’t let this go!
18. November 2024
Antwort von Tanstella
Hi Michael, thank you for your feedback. We can understand your frustration and confusion when 2 parcels were delivered at different times.
However, we did dispatch the item promptly with a tracking number sent to you, and you can see there are 2 parcels on the tracking website.
We apologize for the reply delay due to the increased volume of inquiries in our system.
We can see the item was delivered this morning, so we hope everything is good now.
It would be much appreciated if you can update the rating for us.
The greenhouse I purchased was very…Unfit for purpose
The greenhouse I purchased was very fiddly to assemble and to frail to stay in tact even when all of the panels were installed. The spring clips really let me down, as the polycarbonate flexed the clips sprang out and the panels came off in a light wind. Your product is not robust enough
22. Oktober 2024
An easy refund
On Tuesday 5th November 2024 I purchased an Electric Treadmill 400mm Incline, LCD Display, 12 Programs - Everfit for $457.42 so I could keep fit and lose weight in the comfort of my own home. On Friday 8th November 2024 I cancelled it for a refund due to it not having a tablet holder so it was extremely nice of them to do the refund since it was my first purchase without charging me the restocking fee.
8. November 2024
Bewertung ohne vorherige Einladung
Didn't take long to arrive
Didn't take long to arrive, delivered to the door. Thank you
18. Oktober 2024
Well made
The whole awning is made very well and will be buying again. Happy with the outcome now put up.
22. Oktober 2024
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