As a new customer, I am not sure how long this device will last, but so far it has given me a good impression with its compact size and ability to keep my insulin cool and fresh. I bought two and plan... Mehr ansehen
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Das sagen Bewerter
Używam VIVI Cap od ponad dwóch miesięcy. Urządzenie działa wyśmienicie, umożliwia transport penów w każdych warunkach i mam gwarancję bezpiecznego ich przechowywania. Wykonany estetycznie, z wysokiej... Mehr ansehen
Unternehmen hat geantwortet
Purchased the Vivi Cap as a gift. The product was defective, which was not discovered until the person attempted to use it for travel several months later, but well within the warranty period. I con... Mehr ansehen
Unternehmen hat geantwortet
I have experienced durability issues. While the product seems well built, it is awkwardly shaped and easily falls from a table or other flat surface it is set down on. My product now comes apart on a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Protecting medications in order to save lives Providing "Last Mile" control and management solutions for all injectable and temperature sensitive pharmaceuticals.
Kontaktinformationen
19481 SE 14th St, 98075, Sammamish, Vereinigte Staaten
- +1 (800) 871-9923
- info@tempramed.com
- tempramed.com
3,9
Gut
289 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
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So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Easy to order & works well
Easy to order. Information easy to understand. I have one already and it works very well. I have 2 injectables and am going on a trip so I'm getting a second to ensure I can keep both meds in the right temp.
13. März 2025
Antwort von tempramed.com
Thank you for your wonderful feedback! We're happy to hear your ordering experience was smooth and that you find the information clear and helpful. It's great to know that VIVI Cap is already working well for you. Wishing you safe and enjoyable travels—and one less thing to worry about with VIVI Cap.
This is my second vivicap
This is my second vivicap, I travelled to the carribean and my insulin was kept at the correct temperature all the time.
I would recommend this product.
21. März 2025
Antwort von tempramed.com
Thank you so much for your wonderful feedback and continued trust in VIVI Cap! We're thrilled to hear that you didint have to worry about your insulin during your travels to the Caribbean. Safe travels, and we look forward to accompanying you on your future adventures!
Amazing product
Amazing product. Has helped my son carry his insulin without worrying about heat
27. März 2025
Antwort von tempramed.com
We're so glad to hear that VIVI Cap is helping your son carry his insulin safely and worry-free! Your peace of mind is exactly why we created this product. Thank you for sharing your experience!
Antwort von tempramed.com
HI Gail. Thank you so much for taking the time to share your positive experience with us! We're very happy to hear that our team provided excellent customer service and resolved your issue promptly. Your satisfaction is our top priority, and we're glad we could meet your expectations.
Purchased two VIVI Caps
Purchased two VIVI Caps. One however became faulty. Contacted Tempramed and they asked me to return the faulty unit to them. They replaced the faulty unit very fast and were excellent in customer service. Can honestly say I’m very happy with the units now and happy to shop with Tempramed again.
5. März 2025
Antwort von tempramed.com
Hi Wayne, Thank you for sharing your experience! We're sorry you encountered an issue, but we're glad our team could provide a quick resolution. Customer satisfaction is our top priority, and we appreciate your trust in VIVI Cap and TempraMed.
Product not received
I received the carrying case for the TempraMed on Saturday but have yet to receive the acts product. It’s showing that it’s moving through the network with USPS. I called and left a message for you company on Saturday and left my phone number and email address as instructed on the message and have yet to hear from anyone. If a signature was required then i should have been informed of this when i ordered the product. So now i have a nice case to carry my insulin pen in but no holder that was ordered. Not impressed so far.
8. März 2025
Antwort von tempramed.com
We’re truly sorry for the frustration caused by the delivery issue. While we rely on USPS for shipping, we understand that occasional delays or mishaps can happen, and we sincerely regret any inconvenience this has caused you. Our team does its utmost help resolve these situations as quickly as possible. Please reach out to us directly, and we’ll do everything we can to make it right. Your satisfaction is important to us and we will rectify the mishap right away.
It works like it should do
It works like it should do. Great prroduct👍
27. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von tempramed.com
Hi Ronny. We appreciate your feedback. We're glad to hear that the VIVI Cap meets your expectations. If you ever have any questions or need assistance, feel free to reach out. Thanks!
I had an excellent experience with…
I had an excellent experience with Tempramed.com. Their products are high-quality, and the customer service team was incredibly helpful. I found everything I needed easily on their website, and the shipping was fast and efficient. Highly recommend them if you're looking for reliable medical supplies and great customer support!
24. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von tempramed.com
Thank you so much for your wonderful review! We are so pleased to hear that you had an excellent experience with Tempramed.com. We appreciate your recommendation and look forward to serving you again in the future.
Ease of obtaining the product
Ease of obtaining the product. It works beautifully can't imagine not having mine
13. Februar 2025
Antwort von tempramed.com
Our team works hard to ensure top-quality products and seamless customer service, so it’s wonderful to know that we met your expectations. We truly appreciate your recommendation.
Faulty Vivi caps and awful communication
I bought two Vivi caps that didn’t work. I followed the instructions from their Support email but they still didn’t work. I sent the Vivi caps back to them and sent them a copy of the package tracker, and the confirmation from the packaging company confirming that the package had been delivered and received by Tempramed. I have emailed several times asking for confirmation, a reply or an idea of next steps. They have poor customer service and do not reply to any emails. I have not received any form of communication or a refund for faulty products. I am extremely disappointed and urge people to avoid purchasing from this company.
3. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von tempramed.com
We sincerely apologize for the frustration and inconvenience you’ve experienced. Providing high-quality products and excellent customer service is our top priority, and we regret that you feel this has not been the case. I understand that our dedicated customer support staff have been corresponding with you and have reconciled your case.
Antwort von tempramed.com
Hi Stephen, Your satisfaction means the world to us! If you ever have any questions or need support, we're always here to help. Enjoy your VIVI Cap, and thanks again for your support!
Best purchase ever
I purchased this pen for my mom 6 or 7 years ago. Well, a cooler type pen for her pen and we take it everywhere whether we're going shopping or out to eat because her pen needs to stay cool and we absolutely love it. And I am so thankful that we purchased it. And I think it's wise for everyone to have one Aunt. Whether you spend a dollar or spend $200, it's advisable to have one better. Be safe than sorry when it comes to insulin because it needs to stay chilled. So my advice is if you don't have one get one, they're amazing and I'm not sorry that I bought it for her. It's the greatest investment.
28. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von tempramed.com
Thank you so much for your review! We're delighted to hear that VIVI Cap is making your aunt’s life a little easier. Your feedback means a lot to us.
A great aid to keep your insulin at an…
A great aid to keep your insulin at an acceptable temperature.
Very good heavy plastic for both parts of the body!
17. Jänner 2025
Antwort von tempramed.com
Thanks we are so happy that you are finding your VIVI Cap to be great!
Keep insulin at the right temp!
Shipping was super-fast and so far I have not had any issues whatsoever! For people with diabetes who inject insulin, maintaining your insulin at a stable temperature is crucial! This helped me to keep insulin at a safe temperature.
14. Jänner 2025
Antwort von tempramed.com
Thanks for your comments it is extremely rewarding for us to hear that we are reaching our goals in helping people manage their diabetes with confidence.
Shipping time is terrible!!!
Don’t count on receiving your product in the time indicated. This is ridiculous.
3. Jänner 2025
Antwort von tempramed.com
Hi We are terribly sorry for the delay in shipping and understand how frustrating this experience must have been for you.
Please know that we fulfilled your order promptly and handed it over to the shipping carrier as quickly as possible. Unfortunately, during the holiday season, many carriers experience higher-than-usual volumes, which can occasionally cause delays that are beyond our control. We truly regret any inconvenience this has caused and assure you that we are doing everything in our power to work closely with our shipping partners to ensure timely deliveries.
VIVI Cap jest rewelacyjny
Używam VIVI Cap od ponad dwóch miesięcy. Urządzenie działa wyśmienicie, umożliwia transport penów w każdych warunkach i mam gwarancję bezpiecznego ich przechowywania. Wykonany estetycznie, z wysokiej jakości materiałów sprawia, że prezentuje się świetnie. Łatwy transport w torbie, plecaku czy nawet kieszeni kurtki. Warto inwestować w zdrowie. Gorąco polecam i zachęcam do zakupu VIVI Cap. Nie znajdziecie lepszego urządzenia.
8. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von tempramed.com
We’re thrilled to hear that the device has been such a reliable and convenient solution for transporting your pens safely in all conditions. Knowing that VIVI Cap has made a positive impact on your daily routine is exactly why we do what we do.
I've placed 2 orders
I've placed 2 orders. Both were promptly shipped and I was able to track the shipments.
Products are as advertised.
27. Dezember 2024
Antwort von tempramed.com
Hi Thank you so much for your feedback. We are pleased to hear that your orders were promptly shipped and that our tracking system made the process smooth for you.
It’s also great to know that our products met your expectations and delivered on their promise. Your satisfaction is our top priority, and reviews like yours motivate us to continue providing exceptional service and high-quality products.
I was going to Hawaii 4 yrs ago and I…
I was going to Hawaii 4 yrs ago and I wanted to keep my insulin cold. I bought three and my first one stopped working just this week. So I am using my second one now. So they work so well I have ordered 3 more. The best invention for insulin users
22. Februar 2024
Antwort von tempramed.com
Thank you so much for sharing your experience with VIVI Cap. We are pleased that you’ve chosen to continue trusting us for your needs. Your support and loyalty mean the world to us, and we’re proud to play a part in making your insulin management easier and more secure.
Processing and shipping in quick time
30. Dezember 2024
Antwort von tempramed.com
Hi Mary Thanks for the review. We do our utmost to get the order processed and shipped as soon as possible. Glad to hear our efforts are felt even during the busy holiday season!
Antwort von tempramed.com
Thank you for sharing your feedback. While we’re glad to hear that your experience was satisfactory, we’re sorry it didn’t fully meet your expectations. At TempraMed, we strive to provide exceptional service, and your comments help us identify areas where we can improve.
If there’s anything specific you feel we could have done better, we’d greatly appreciate you sharing your thoughts with us. Your input is invaluable as we work to improve all the time and your input is invaluable.
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