Teppana UK Bewertungen 

The friendly staff and emails.Everything arrived as described and on time.
The rug has been down for nine months and regrettably required a wash but has had heavy use.
However it washed beautifully and looked like new. Fabulous

I've had my Teppana rug for a couple of months now and am very happy with it. Delivery was prompt, I like the design, and the rug both washes and spot cleans well - my cat vomited on it only a few days after it arrived, so we tested the washability right away 🤦‍♀️😂. With the rug pad it is thick enough to be a good surface for my children and cats to play on. I do need to flatten it out after vaccuuming but haven't found that too tedious. I use rug tape to keep the edges in place, and you can see a line where the rug pad ends, but I can live with it. There is also a bit of a dent forming where my sofa chaise rolls over it. Yes, it is low pile more like a mat and not very plush, but that's also what makes it so easy to clean. I find the downsides worth it for the cleanliness.

I liked the more modern and colourful designs and I wasn’t disappointed when the carpet was delivered. Very happy with the experience

Excellent quality rug - I'm able to easily wash all the time and it stays in the condition I got it.

Great product - I’ll be buying more

I can't say how delighted we are with our new rug. The quality is excellent, arrived in just a few days and looks exactly how we expected.
In fact we love it so much we've ordered a second for another room in the house. Absolutely brilliant 👏

Lovely rug but pricey

Great service and love the rug- exactly as described !

Easy website; efficient communications and a beautiful rug.

Love this rug. I chose I light colour because of the fact I can wash it. Had a few dirty paw marks on it but they spot cleaned perfectly. It doesn’t move, is very stable on our wooden floors. Like the fact that I can just change the upper part of the rug if I want a change. Good price as well in their sale. Lot cheaper than their competitors and good quality.

Beautiful rugs, true to colour depicted.

Great idea being able to wash in washing machine
Good choice of design and colours

I ordered 3 rugs from the Green colourway section. However, when the rugs arrived (very quickly and they
looked to be of good quality), the colours were grey and cream which unfortunately did not fit in with our colour scheme.

I emailed and called their customer support, who said they would speak to.their design team. They replied that there was some green in the rug, but neither I nor my friends could see it.
They said they would feed my comments back.

As the rug was predominately grey, I wondered why it was not present in an alternative colour section.

I have returned the rugs, but insufficient time has passed to receive a refund. I was offered a 15% discount to keep the rugs.

Rug looks beautiful, feels good underfoot and the fact that I can wash it is such a bonus. Some small marks that my dog made were easily sponged off without leaving any fading or change in colour. Happy to recommend.

The carpets arrived in good time and in excellent condition.
The instructions on how to fit and lay the carpet onto the base are clear.

Beautiful, good quality rug arrived 2 weeks after ordering. Communications were good. Arrived by UPS on given day. Everything went smoothly and no import duties to pay. Would definietly buy from this company again.

Love my rug. Minor problem I find it hard to fit it to underlay. Should there be Velcro fasteners? The underlay is shorter than rug.

Ordering was straightforward, and the rug was delivered about 2 weeks later by UPS, who texted me with a delivery date which was unsuitable, so I had to create a UP account to change it, which was accepted, and then they delivered it on the original date when we weren't in and left it on the doorstep! I was disappointed with the quality of the rug. I wouldn't describe it as a rug, more like a mat, as it was completely flat with no pile. It felt cheap to walk on and I think the cream border on it also made it look cheap. Then the faff to return it! As Teppana is based in Germany, I had to print off numerous copies of invoices to attach to the parcel for customs. I sent a couple of email queries to Teppana which weren't answered. I then had to find a UPS drop-off point where I could park nearby as the parcel was huge and heavy. I was able to track its journey, and it was stuck in a warehouse in Germany for a week. Eventually, it was delivered, and to give Teppana credit, they refunded my money within 48 hours.

This is my second carpet which I am very pleased with. My first one I am waiting for a credit which was returned (as colour didn't suit.
Everything was first class with the ordering and delivery as promised.

After 8 weeks I contacted Teppana as my order had not arrived. They reordered my rug and I was given a delivery date. I received an email on the expected delivery date asking me to pay for customs and taxes! The rug did not arrive on the day specified. I was very disappointed and at that point contacted the company via chatbot, I explained the situation. They offered to reorder my rug (for the 3rd time) however I asked for a refund which I received 2 days later. I hope,this was an isolated incident as I researched the reviews prior to ordering and they were all positive!