I had ordered the wrong item online & called straight away to cancel. The person I spoke to was so friendly & helpful, corrected my order which I then received within 2 days
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Das sagen Bewerter
Such a great shop to visit, with a good online shopping selection too. Very well packaged delivery and timely too. Extremely pleased with my products and a seamless service throughout. Even receiv... Mehr ansehen
Unternehmen hat geantwortet
Quickly after ordering I was informed unfortunately my item was not in stock. I was offered a similar item or a refund. This was swiftly done over the phone by a very apologetic member of the staff. I... Mehr ansehen
I visited the shop for the first time recently and purchased several items. On returning home I then ordered something else online. The order was processed immediately and arrived a few days later by... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
The Crock Ltd is an independant store based in the North Cotswolds, selling everything you need for your kitchen and home, from pots and pans to paintbrushes and screws.
Kontaktinformationen
Digbeth Street, GL54 1BN, Stow-on-the-Wold, Vereinigtes Königreich
- 01451870340
- crockorders@aol.com
- thecrockltd.co.uk
4,9
Hervorragend
269 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von The Crock Ltd
Dear Paul
Many thanks for your review, and delighted you were pleased with your purchase
Kind regards
Clare
Quick delivery and personal
Quick delivery. And a packet of haribo and personal thank you message made it for me. Thank you
23. Februar 2023
Antwort von The Crock Ltd
Dear Amelia
Thank you so much for your review, we appricate all orders we recieve and always like to thank our customers.
Thank you again and hope you enjoyed the Haribos:))
Warmest wishes
Clare
Antwort von The Crock Ltd
Dear Michelle
many thanks for your amazing review, and so happy you got your order so quickly
Kind regards
Clare
Excellent customer service
Brilliant customer service........I emailed The Crock Ltd as after about 10 days I hadn’t received my goods. I got a prompt email back apologising and offering me free replacements as I was a new customer. It transpired that Royal Mail had delivered them to my neighbour who brought my parcel down to me the day before the replacements arrived!!
26. Februar 2023
Antwort von The Crock Ltd
Dear Liz
Many thanks for your review, what a nightmare we had with these euro scrubbies, but delighted you receievd your order and that the first order was found, we try to get orders out same day but then its in the hands of the post, which sometimes lets us down.
However we are just delighted we managed to get everything sorted for you
Kindest regards
Clare
Antwort von The Crock Ltd
Dear Mr Guppy
Many thanks for your review, delighted you were satisfied with your order
Kindest regards
Clare
Email enquiry answered promptly
Email enquiry answered promptly. Ordered attended to promptly. Received my pans promptly. Happy bunny
14. Februar 2023
Antwort von The Crock Ltd
Dear Happy Bunny :)
Thank you for your review, we are so pleased we maneged to help you with your pans and you recieved them promptly
Thanks again
Clare
Excellent Customer Service
1. Februar 2023
Antwort von The Crock Ltd
Dear Anita
Many thanks for your review, we do try to give the best customer service we can
Kind regards
Clare
The item we ordered was delivered in…
The item we ordered was delivered in two days. It was well packed so no damage to same will use THE CROCK again.
31. Jänner 2023
Antwort von The Crock Ltd
Dear Peter
many thanks for your review, we aim to get orders out same day and try to pack goods as well as possible.
thanks again
Clare
Our visit just got better and better !!!
Our visit just got better and better !!! It’s been a while since I have been anything like this impressed with a shop, let alone a cooking/homeware/hardware shop, there was even a man cave of full of goodies downstairs. So refreshing to find owners that take such enormous pride and knowledge in their product range. It’s always nice to support local businesses but in this case it made no sense to go online, we bought a stunning Robert Welch knife set and Emma Bridgewater Crockery + man cave goodies for me ☺️ at equivalent or cheaper than anywhere online with the benefit of feeling the quality and ergonomics of the product with great advice and a freebie complementary gift with the knives….. Thank you !!!
5. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von The Crock Ltd
Dear Jeremy
Wow :)) thank you for such a lovely, detailed review, so pleased you loved the man’s cave, we sometimes do lose man down there for ages!
Hope you are enjoying your Robert Welch knives and have only manged to cut what you should be cutting and not fingers!!!!!!
Were always getting new items in (including the man’s cave) so hope to see you again soon.
thank you again
Warmest wishes
Clare
Antwort von The Crock Ltd
Dear Jeff
Many thanks for your great review and pleased you were happy with your goods
Kind regards
Clare
I had a problem with one item so called…
I had a problem with one item so called to explain no problem another one was going to be put in the post that day very positive and very good customer care
Thank you have been in the shop many many times when visiting but it was even easier by post always find what you want thank you
11. Jänner 2023
Antwort von The Crock Ltd
Many thanks for your review, we are again sorry you had a issue with one of our products, but delighted we managed to rectify this and get another one out to you.
Hope to see you again soon in the shop
Kind regards
Clare
Antwort von The Crock Ltd
Dear Pat
Many thanks for your review, we do aim to get orders out same day
Kind regards
Clare
Antwort von The Crock Ltd
Dear Robert
Many thanks for your review, we appricate your order and feed back, be it a small or large order.
Thanks again for a great review.
Clare
Easy booking on Website and really…
Easy booking on Website and really efficient and timely delivery - Thank you
19. Dezember 2022
Antwort von The Crock Ltd
Dear Charles
Many thanks for your review, I am so pleased you found our website easy to order from and we do try and get orders out on the same day.
thanks again
Clare
Antwort von The Crock Ltd
Dear Rob
many thanks for your review, we try to pack everything as well as possible, glad it arrived quickly
Kind regards
Clare
Quality excellent as was the prompt…
Quality excellent as was the prompt delivery. Would not hesitate to recommend this company.
10. Dezember 2022
Antwort von The Crock Ltd
Dear Liza
Many thanks for your great review, we try to get our orders out same day and delighted your were pleased.
Warmest wishes
Clare
Fab company
Order was easy to place on website and a very polite lady rang to see what colour dish brush I would like. Goods arrived on time with a very informative leaflet about the shop. Great experience all round thank you.
31. Oktober 2022
Antwort von The Crock Ltd
Hi Judith. Thank you for taking time to give us a review. We are happy that you liked your blue dish brushes - we all use them ourselves and they are great !
Kind regards,
Ella.
Quick reliable delivery and well packed
3. November 2022
Antwort von The Crock Ltd
Hi Jg,
We are so pleased that your order arrived with you quickly. Thanks for taking the time to leave us a review !
Warm regards,
Ella.
Excellent service
Wanted a particular utensil which was widely available once but which is now hard to come by. The Crock had exactly what I wanted. The order was processed the same day and despatched the next.
18. Oktober 2022
Antwort von The Crock Ltd
Hi Maz.
We are pleased that we had the product that you were looking for ! A lot of great products are being discontinued by suppliers and we are always on the look our for replacements so our customers can still get exactly what they want. Your kind review is greatly appreciated.
Many thanks,
Ella.
The items were well packed and promptly…
The items were well packed and promptly delivered
I really love these lidded salt and pepper pots
Your price was easily the best
22. Oktober 2022
Antwort von The Crock Ltd
Dear April,
Thank you for taking the time to leave us a review.
We are so pleased that you are happy with your pots and that our price was good. We always try and keep our prices as competable as possible and your kind feedback is a reflection of this :)
Regards,
Ella.
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