Sales process was great , attention detail was top drawer . This is the 2nd hot tub we have bought from The Hot tub superstore . The communication was first class and the delivery team punctual , poli... Mehr ansehen
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Das sagen Bewerter
My 3rd Hot Tub from the store in 18 years. Last 12 years old serviced ect by the company. Always polite,approachable and helpful from receptionist to sales ,engineers .No pressure to buy... Mehr ansehen
Unternehmen hat geantwortet
Very impressed with this place and its staff ever since I bought my hot tub 8yrs ago. Excellent choice of hot tubs and staff always happy to help and very knowledgeable with any technical queries. Spe... Mehr ansehen
Unternehmen hat geantwortet
Nino and Phil have just finished installing our second hot tub from hottubsuperstore. They were efficient, knowledgeable and super professional. They showed us how to deal with the chemicals and gave... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über The Hot Tub Superstore
Vom Unternehmen geschrieben
The Hot Tub Superstore is one of the UK’s leading suppliers of hot tubs and swim spas.
Operating from our purpose-built distribution and retail facility in Lancashire, we are proud to be exclusive UK partners of Master Spas: America’s leading hot tub and swim spa manufacturer. All our hot tubs are 100% American made – in fact Master spas are widely regarded as the definitive world-class provider.
Kontaktinformationen
Amy Johnson Way, FY4 2RP, Blackpool, Vereinigtes Königreich
- 01253 599 330
- sales@thehottubsuperstore.co.uk
- thehottubsuperstore.co.uk
4,9
Hervorragend
842 Bewertungen
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Das haben sich andere Leute angesehen
nice people used them a few years o
17. April 2024
Antwort von The Hot Tub Superstore
Thank you Mr Fontaine 🙏
Parts department lets them down
Parts department lets them down. Two messages left to order filters without a callback. Eventually got through by pressing option for Sales.
When I did speak with Sales they helped and goods arrived as promised after ordering online.
The hot tub we bought is okay but nowhere near the spec of the one that was originally advertised and we wanted.
16. April 2024
Antwort von The Hot Tub Superstore
Hi Andy, thank you for your review: I have tried to contact you by phone and text message – but unfortunately I've been unsuccessful so far.
I apologise for any inconvenience caused: we record all our phone calls and messages which does allow a clear insight to such instances. I can see a singular voicemail left and I apologise if this was not followed up with our usual speed - it has been a busy time and occasionally delays may occur. I can see we have managed to speak to you following this and successfully ship your order – and we made a secondary courtesy call the following day. I do hope we get the chance to thoroughly discuss: my direct number is 01253 599330.
Best wishes, Ross @ The Hot Tub Superstore
My 2nd hot tub
Finally had my legend 4 Spa delivery!
Phil & Dave were awesome fair play! Very professional and explained everything not that I needed it? As this is my 2nd hot tub from the hottub super store. Can't complain about anything! The aftersales are so helpful not that I've had any issues with the previous hottub only the odd seal I had to order as my first tub lasted 10 years and was still going good only I thought I'd upgrade? Would recommend this company to anyone 5 stars from thank you so much vic South Wales.
9. April 2024
Bewertung ohne vorherige Einladung
Antwort von The Hot Tub Superstore
Hi Vic and thank you for the 5 ⭐️⭐️⭐️⭐️⭐️ review!
Thank you also for your repeat business - we hope your new spa serves you as well as your old one! Best wishes from Team HTS
Balance 6 hottub
2nd time I have used the hottub Superstore and they are fantastic from the order of the hottub to the installation very professional and 1st class service. Purchased the balance 6 as a upgrade to our evolution compact and we are extremely happy with it ,thanks to Ross for all the help and advice and the installation team superb.
9. April 2024
Bewertung ohne vorherige Einladung
Antwort von The Hot Tub Superstore
Hi Gary, Thank you so much for your kind words. Hope you enjoy your new hot tub! 😀
Antwort von The Hot Tub Superstore
Thank you Patricia 🙏
Antwort von The Hot Tub Superstore
Thank you! 🙏
Fantastic team installing
Fantastic team installing. Over came a few problems
Very professional. Highly recommend and already have
12. April 2024
Bewertung ohne vorherige Einladung
Antwort von The Hot Tub Superstore
Hi Margaret, great to hear our team managed in the end! 😀
Best wishes from Team HTS
Excellent service
Excellent service from a team of dedicated staff who care for their customers.
4. April 2024
Antwort von The Hot Tub Superstore
Thank you for your kind words - the team work super hard and your feedback is very much appreciated.
Best wishes from Team HTS
I wasn’t too sure what filters I needed…
I wasn’t too sure what filters I needed but Wesley was extremely helpful and they arrived so quickly couldn’t believe it. Great service all round.
4. April 2024
Antwort von The Hot Tub Superstore
Thank you for the feedback Barbara - I'll pass your compliments onto Wesley. Kind regards, Team HTS.
Antwort von The Hot Tub Superstore
Thank you for your business Mrs Haines.
Antwort von The Hot Tub Superstore
Thanks Glynn 🙏
Antwort von The Hot Tub Superstore
Thanks for the great review Thomas!
Bubbling with joy
First class service from point of sale to installation and beyond.
All my queries were answered, a truly pleasurable experience.
I cannot praise all involved enough, a faultless service
⭐️⭐️⭐️⭐️⭐️
Our new hot tub is my new happy place, it’s all thanks to the hot tub superstore 😊
13. März 2024
Bewertung ohne vorherige Einladung
Antwort von The Hot Tub Superstore
Thank you for the 5 star ⭐️⭐️⭐️⭐️⭐️ review Caroline 😀
Wishing you happy hot tubbing!!
Best wishes from the Hot Tub Superstore Team
hot tub MoT
i was so pleased with my hot tub mot,
friendly punctual and did a fabulous job .great extra service and so worth the money .
18. März 2024
Antwort von The Hot Tub Superstore
Good afternoon Cheryl,
Thank you for your review – we're glad to hear you're happy with the MOT service; it's always worth looking after your investment.
Best wishes from Team HTS
Happy customer
I recently had Paul the engineer come to my house to change a pump on my hot tub he was very polite very respectful very professional he had a lot of knowledge about hot tubs an equipment 10 out of 10 excellent customer service 👍🏼
4. März 2024
Antwort von The Hot Tub Superstore
Thank you for the great feedback Steven, I've passed your kind words onto Paul. 🙏
Great advice on what tub to choose
Great advice on what tub to choose. Really quick delivery, interest free finance. Tub really well installed by 2 nice guys. Excellent hot tub, not cheap but worth paying for the quality.
19. März 2024
Bewertung ohne vorherige Einladung
Antwort von The Hot Tub Superstore
Hi James, thank you for taking the time to leave your feedback. We really appreciate your business. Don't hesitate to ask if you require any help.
Best wishes, Team HTS
Antwort von The Hot Tub Superstore
Thanks for the review Phil! 🙏
It’s good to have a service with a shop…
It’s good to have a service with a shop also back up with technical help as well as new tubs
7. März 2024
Antwort von The Hot Tub Superstore
Hi Stephen, thank you for taking the time to post your review - we really appreciate it.
Fast delivery, competitive pricing
Fast delivery with competitive pricing on chemicals/maintenance consumables. One star deducted due to inadequate packaging. The bromine tablets had burst through the re-purposed box which means the tablets are more damaged than would normally be the case. Otherwise very positive experience.
5. März 2024
Antwort von The Hot Tub Superstore
Hi Christopher, thank you for the feedback. I apologise for the damage sustained; we do often use re-purposed boxes to minimise waste - however we will look into this. Please let me/the team know if the tablets are OK to use/store - we're happy to supply more if required.
Best wishes, Team HTS.
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