Sue kindly offered a small sample of British Short Logs to try to measure against the silver birch we normally purchase. We have yet to try them but already they look a more conducive option for our w... Mehr ansehen
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Das sagen Bewerter
Easy to use ordering system, the delivery driver is always as helpful as possible, the logs are always dry and therefore fairly lightweight to move and stack. The best suppliers and product I have fo... Mehr ansehen
Unternehmen hat geantwortet
Lovely logs, let winter commence I’m ready! As ever an excellent delivery service, couldn’t be happier. Thank you very much
Excellent advice and info from the lovely lady on the phone. Friendly and helpful delivery man. Always on time and the date agreed.
Unternehmensdetails
Vom Unternehmen geschrieben
At The Log Shed, we pride ourselves on our excellent products and are huge believers in ‘good old fashioned’ customer service. We deliver nationwide throughout the UK and offer the finest quality kiln-dried logs, a range of beautiful log stores and fireside accessories. All our wood comes from sustainable sources with quality second to none. We offer kiln dried firewood which is dried in our own wood fired kilns. All our wood is Woodsure “Ready to Burn” certified and passed through strict quality controls making it ready to burn immediately. Our friendly, knowledgeable team are at your service!
Kontaktinformationen
Vereinigtes Königreich
- thelogshed.com
4,9
Hervorragend
1056 Bewertungen
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Poor Delivery
We had arranged for the delivery of a log store to our property. This was delivered on time, however we wanted the log store to be just at the side of the house, near the front door. This was fully accessible via a flat pathway and only a short distance, however the delivery driver refused and said they were unable to do this and left the logstore on the drive and drove off. The log store looks great but very disappointed with the delivery and how we were spoken to.
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von The Log Shed
Thank you for your feedback, I am sorry you were unhappy with the delivery. It was lovely to speak with you subsequently, and we are pleased you are happy with your log store.
As discussed, the driver was unable to gain access to your drive and manoeuvred it as far as he could over the concrete. With your gravel drive, he could not push it any further, over the stones. He did knock on the door and speak to a gentleman to explain. Our driver offered to help carry it into position, however the gentleman was in a meeting so had to swiftly go and declined the help.
As stated on our website, the Log stores, because of their weight and size, are to be unloaded by the side of our vehicle. They are fantastic quality and heavy. One single person cannot lift them without dragging and causing damage.
We do state on our website that if you would like The Log Store taking anywhere else, to please call the office and obtain a quote. We will always go above and beyond and do our best. This wasn't requested. Where it is requested, we can then bring additional equipment or a second person to manoeuvre the log store into position.
We do also have an 'order comments' box for any additional information that the driver may need regarding delivery. There was no information added here. We do love any info placing in this box to help and make the deliveries go as smoothly as possible.
We are delighted the Log store is now in position and wishing you a very warm Autumn ahead.
Warmest regards
Rachael & The Log Shed Team
Turned up at 9 pm to start with
Turned up at 9 pm to start with, then the logs are full of woodworm and disease. Poor quality logs for a premium price.
23. September 2025
Antwort von The Log Shed
We’re incredibly sorry to hear that you were disappointed with your recent delivery. On the day in question, we faced an exceptional and unforeseen challenge when our brand-new van we had hired, broke down en route.
Despite this setback, we worked tirelessly to ensure every delivery was completed, and we did call ahead to communicate delays as best we could. In nearly 20 years of delivering firewood, this was one of the trickiest days in terms of deliveries as we are so busy. We must ensure to get all our deliveries made otherwise it has a huge knock on effect throughout the week.
We’d also like to reassure you that all of our firewood is kiln dried in sealed kilns. As an organic product that can be hundreds of years old, it may occasionally have harmless signs of its natural history, but the intense kiln-drying process ensures that any living organisms would be eliminated, without question. We do have a no quibble exchange policy, and have tried calling you a few times (and left messages). We would be delighted to exchange the bag and if you could please call the office, we can organise that quickly.
We take immense pride in maintaining our five-star service and 827 positive reviews, and we’re genuinely sorry we didn’t meet our usual standards for you on this occasion. We hope we’ll have the chance to restore your confidence in us in the future.
Warmest regards,
Rachael & The Log Shed Team
Great service
Great service. Ordering process simple, delivery arranged for most convenient day, and a friendly team. Logs are good quality, consistent & even sized.
6. Oktober 2025
Bewertung ohne vorherige Einladung
Prompt tidy delivery
Contacted me the day before to ask if they could deliver at 7.30 am. Put the logs neatly in the garage without waking me up
21. September 2025
Antwort von The Log Shed
Dave made a point of tip-toeing Jacqueline! Thank you so much for your review.
Arrived on time and placed where I…
Arrived on time and placed where I asked tip top 10/10
21. September 2025
Antwort von The Log Shed
Our delivery team is the very best Stephen! Thank you so much for acknowledging them, it means a lot that they are appreciated.
Great service as always
Great service as always, office staff and delivery guys are so polite and helpful, logs are top quality and PROPER kiln dried. Used them for years and will continue to do so.
20. September 2025
Antwort von The Log Shed
Kiln Dried makes all the difference! Thank you for your kind words.
Highly recommend them
Easy to order, good choice of products. Quick delivery. Lovely, helpful friendly staff. 100% satisfied. Will definitely be using them again
20. September 2025
Antwort von The Log Shed
It's always a pleasure Jane - thank you so much for your kind review.
Returning customer
Friendly service, easy to order, good quality logs, and delivered on requested date.
19. September 2025
Antwort von The Log Shed
Thank you so much for your kind review Karen.
Great wood, and great service
Always helpful, polite, good value for money and deliver as promised.
18. September 2025
Antwort von The Log Shed
Thank you for your kind review!
Friendly service and always well…
Friendly service and always well delivered - good quality logs too.
18. September 2025
Antwort von The Log Shed
Thank you Norman :)
Very Good Quality Products
Members of staff are helpful, friendly and efficient.
Both the log store and the logs are high quality and just as advertised.
17. September 2025
Antwort von The Log Shed
Thank you Susan for your kind review. We are delighted you are happy with the service and quality.
Antwort von The Log Shed
Our September offer was great wasn't it! So pleased you were happy with the offer Kate.
Good friendly service
10. September 2025
Antwort von The Log Shed
It's always a pleasure Gina. Thank you so much for your review.
Great service and smooth delivery
Great service and smooth delivery, lovely large bag of logs. The smell is amazing!
3. September 2025
Antwort von The Log Shed
We think the Stove Mix smells lovely Peter! It really is quite unique.
Always top quality logs
Always top quality logs, light well and burn clean. Ordering process by phone is a pleasure, so helpful and cheery and delivery without fault.
2. September 2025
Always good
Always good. Have been buying my logs from them for quite a few years and never disappointed.
2. September 2025
Reputable company
Reputable company. Always good prompt service. Great staff. Good customer service.
9. September 2025
Antwort von The Log Shed
Good customer service is at the heart of our business Anita. We are so happy you are pleased with our service.
Great service & quality product
6. September 2025
Easy to order and straightforward…
Easy to order and straightforward delivery.Always a pleasure to deal with and good quality logs.Highly recommended 😀😀
7. September 2025
Antwort von The Log Shed
Always a pleasure Andrew - thank you for taking the time to write us a review.
Always good quality logs
Always good quality logs, excellent friendly delivery service. Ordering is as easy as falling off a log.
19. September 2025
Bewertung ohne vorherige Einladung
Antwort von The Log Shed
That made us chuckle in the office Andy! Thank you so much for your review.
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