Very dodgy company happy to take my money. Now I'm asking for a refund are demanding ID. That's fine I've provided it and it has a tick saying verified. However when I try to withdraw it still says wa... Mehr ansehen
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Das sagen Bewerter
I had a minted account over 4 years ago, and basically lost money anyway due to all the admin charges. I then sold up and closed my account. I just received a notification from my bank today because t... Mehr ansehen
I only noticed a problem when my monthly subscription failed. I then found the company to be completely unresponsive to messages and no way to contact them. I've tried to withdraw my money but it just... Mehr ansehen
Unternehmen hat geantwortet
Minted is a lifesaver from both an investment and savings point of view. My wife and I are always worried about having too much cash in the bank and with expenses of running businesses, it's hard... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We are a company that makes the buying of physical gold easy, affordable and accessible to the masses. We remove the obstacles of buying gold such as high retail margins and storage costs as well as introducing convenience and simplicity to the process. Our savings plan allows users to set aside money each month which will be invested for them into physical 24kt LBMA certified gold which they can sell or withdraw or purchase additional gold through our platform.
Kontaktinformationen
Imperial House, 8 Kean Street, WC2B 4AS, London, Vereinigtes Königreich
- support@theminted.com
- theminted.app
2,0
Mangelhaft
76 Bewertungen
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Das haben sich andere Leute angesehen
Very dodgy company happy to take my…
Very dodgy company happy to take my money. Now I'm asking for a refund are demanding ID. That's fine I've provided it and it has a tick saying verified. However when I try to withdraw it still says waiting for ID approval. Their chat support function doesn't work. I suspect it is a scam operation. Stay well aware
2. März 2026
Bewertung ohne vorherige Einladung
They don't answer chats or emails
They don't answer chats or emails. I've been trying to get paid for three months and they haven't paid me what I invested. Maybe they're thieves; they should go to jail for stealing money from people who trust them.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Customer service in these last weeks…
Customer service in these last weeks has been just horrible. The phone lines are NOT working. I could go on and on. I’ve been with Minted for over 10 years, but I need to rethink this.
9. Dezember 2025
Bewertung ohne vorherige Einladung
I made profit from my investment
I made profit from my investment. Support were helpful to help me withdraw my funds.
29. Oktober 2025
Bewertung ohne vorherige Einladung
I have been a customer for a long time…
I have been a customer for a long time and will not be any more. I sent an email to Minted to fix an issue minutes after I placed my order, but they did not respond. I called and had to wait an hour on hold and they didn't fix the issue. There was no way on their website to fix the issue myself, even seconds after my order was placed.
5. Dezember 2025
Bewertung ohne vorherige Einladung
Very good customer service and great…
Very good customer service and great experience overall
1. Oktober 2025
Bewertung ohne vorherige Einladung
Minted is a scam.
This app (minted) is a scam, for years I have been making monthly payments. Then I decided to order the gold bars. Two grams and one grams. I didn’t get the order but Minted did took £8.99 for delivery charge. I reached out to support gave the proof what they ask for and never got a response. I have been chasing this now for almost three weeks.
Since I did not get a response I decided to withdraw my money out. Response was, I should be getting my money 2 - 3 working days as yet I have not received this and it has almost been a week.
This was an investment for my two young daughters. I am now going to get in touch with FCA and the Police if I don’t hear anything end of the week I will be escalating this.
I would strongly advise to stay away from this app. This guys are scammers. Minted, I will do whatever I need to get my money back.
10. September 2025
Bewertung ohne vorherige Einladung
Minted is a nice platform to use…
Minted is a nice platform to use especially their monthly subscription offer to buy gold or silver. Ive seen quite a few bad reviews but ive been using the platform for a year and it works well for me. They can improve their customer service though but I haven't faced any issues with withdrawing my funds or selling any assets on the platform.
5. August 2025
Bewertung ohne vorherige Einladung
I had a minted account over 4 years…
I had a minted account over 4 years ago, and basically lost money anyway due to all the admin charges. I then sold up and closed my account. I just received a notification from my bank today because they sent a payment through, which was thankfully rejected by my bank. Stay away from these thieves!
16. Juni 2025
Bewertung ohne vorherige Einladung
Stay Completely Away
I don't trust this company at all. They have a phone number and email listed to contact them but the phone number doesn't work and they don't respond to any emails.
I cannot access my account anymore. I have had my account since 2022 and recently received a message that it is being verified and that someone from their team will be in touch.
It's been over a week and I have received no email or phone call. They have not posted anything on their social media channels in mid JUNE 2024 which is also is a very worrying sign.
If I don't hear for them very soon they are going to wish they never dealt with me.
4. Juni 2025
Bewertung ohne vorherige Einladung
This company cannot be trusted
This company cannot be trusted. I've contacted them several times and no serious response whatsoever. They aren't even giving back what I'm trying to withdraw. Really worried. Will contact FCA
1. April 2025
Bewertung ohne vorherige Einladung
DON'T TRUST !
This company is highly unprofessional and cannot be trusted. They ignore emails, provide no contact number, and claim to have ongoing payment system updates—yet months have passed without gold being delivered or refunds issued. How does a payment system update justify such delays?
After contacting the FCA, I discovered that the company is not actually FCA-regulated as they claim on their website. They are only registered for money transferring, not for their core business activities.
Since January, I have repeatedly requested either the delivery of my gold or a refund. Each time, they assure me that the issue will be resolved "in the next few days," yet nothing changes.
I even attempted to reach out directly to the company's owner after obtaining their number from the FCA, but my number was immediately blocked—an incredibly unprofessional and suspicious response.
This situation is unacceptable. I strongly advise against trusting this company, as they continue to demonstrate serious failures in multiple areas.
11. Februar 2025
Bewertung ohne vorherige Einladung
Non-existent customer service
Non-existent customer service. Had payments failing for past few months, contacted about it on 1 Feb, again on 7th Feb, still no response.
1. Februar 2025
Bewertung ohne vorherige Einladung
Unprofessional and Unresponsive
I have been using this company for a while now and to be honest it is/was quite a good model.
However in the last 2-3 months, I have lost complete trust in them, I have emailed them multiple times and not received any reply.
The last straw was today when I tried to withdraw my assets and as you guessed, it does not allow me to. Another user has mentioned this below too.
I have reported them to The FCA and FO.
Please see below the 5 FCA Conduct rules you have signed up for;
1. You must act with integrity.
2. You must act with due skill, care and diligence.
3. You must be open and cooperative with the FCA, the PRA and other regulators.
4. You must pay due regard to the interests of customers and treat them fairly.
5. You must observe proper standards of market conduct.
3. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Minted
Thanks for sharing your concerns.
In the interests of transparency, sharing some insights to the challenges/changes since December which temporarily affected some service levels but have now been resolved:
1- Our card payments processor decided to de-bank us given that they perceived precious metals as high risk and therefore it has taken nearly 2 months to secure and integrate a new payment processor for taking payments - this is now Live on iOS and Android going live imminently.
The impact of this was that subscription payments and one off payments were not able to be processed and an email update was sent out to all customers regarding this. The sell and withdrawal features were NOT impacted and customers were and continue to be able to sell assets and withdraw funds on the platform.
2- With the surge in gold prices, this saw an increase in enquiries which the team worked to respond to as quickly as possible. However with key staff members moving on at a critical time and having to train new staff in the middle of a very busy period meant that response times were slower than usual and we apologise for the inconvenience. However, on the positive side, the team is back to capacity with fully trained customer care agents having been onboarded to deal with the larger volumes going forward.
For anyone trying to reach support, please note the main support channels are:
Email: support@theminted.com
Live chat: available on the website. Out of hours chats are responded to by email the following day
If any customers have submitted an email enquiry and have not received a response within 24 hours, it’s advised to check the junk/spam folder.
In other news, the company is currently working to release new branding and an exciting new mobile app with integrated banking capabilities (due for release in the Summer).
We’d like to thank customers for their support and patience as we navigated through the challenges and look forward to rewarding them with a variety of new features and an enhanced experience once the new app is launched.
Their support in non existent
Their support in non existent. No place to call or speak to someone. I have tried to get gold bar in my account delivered but it’s not allowing neither I am able to withdraw funds. Really worried that it may turn out to be a scam. Will be making a complaint to FCA straight away. Avoid them at all cost.
21. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Minted
Thanks for sharing your concerns.
In the interests of transparency, sharing some insights to the challenges/changes since December which temporarily affected some service levels but have now been resolved:
1- Our card payments processor decided to de-bank us given that they perceived precious metals as high risk and therefore it has taken nearly 2 months to secure and integrate a new payment processor for taking payments - this is now Live on iOS and Android going live imminently.
The impact of this was that subscription payments and one off payments were not able to be processed and an email update was sent out to all customers regarding this. The sell and withdrawal features were NOT impacted and customers were and continue to be able to sell assets and withdraw funds on the platform.
2- With the surge in gold prices, this saw an increase in enquiries which the team worked to respond to as quickly as possible. However with key staff members moving on at a critical time and having to train new staff in the middle of a very busy period meant that response times were slower than usual and we apologise for the inconvenience. However, on the positive side, the team is back to capacity with fully trained customer care agents having been onboarded to deal with the larger volumes going forward.
For anyone trying to reach support, please note the main support channels are:
Email: support@theminted.com
Live chat: available on the website. Out of hours chats are responded to by email the following day
If any customers have submitted an email enquiry and have not received a response within 24 hours, it’s advised to check the junk/spam folder.
In other news, the company is currently working to release new branding and an exciting new mobile app with integrated banking capabilities (due for release in the Summer).
We’d like to thank customers for their support and patience as we navigated through the challenges and look forward to rewarding them with a variety of new features and an enhanced experience once the new app is launched.
No response
Their customer service is nonexistent. I've sent them an email about a transactions and it's been over a month without a response. Absolutely terrible. I will be withdrawing my funds and look elsewhere to make my investments in Gold.
5. November 2024
Bewertung ohne vorherige Einladung
Antwort von Minted
Thanks for sharing your concerns.
In the interests of transparency, sharing some insights to the challenges/changes since December which temporarily affected some service levels but have now been resolved:
1- Our card payments processor decided to de-bank us given that they perceived precious metals as high risk and therefore it has taken nearly 2 months to secure and integrate a new payment processor for taking payments - this is now Live on iOS and Android going live imminently.
The impact of this was that subscription payments and one off payments were not able to be processed and an email update was sent out to all customers regarding this. The sell and withdrawal features were NOT impacted and customers were and continue to be able to sell assets and withdraw funds on the platform.
2- With the surge in gold prices, this saw an increase in enquiries which the team worked to respond to as quickly as possible. However with key staff members moving on at a critical time and having to train new staff in the middle of a very busy period meant that response times were slower than usual and we apologise for the inconvenience. However, on the positive side, the team is back to capacity with fully trained customer care agents having been onboarded to deal with the larger volumes going forward.
For anyone trying to reach support, please note the main support channels are:
Email: support@theminted.com
Live chat: available on the website. Out of hours chats are responded to by email the following day
If any customers have submitted an email enquiry and have not received a response within 24 hours, it’s advised to check the junk/spam folder.
In other news, the company is currently working to release new branding and an exciting new mobile app with integrated banking capabilities (due for release in the Summer).
We’d like to thank customers for their support and patience as we navigated through the challenges and look forward to rewarding them with a variety of new features and an enhanced experience once the new app is launched.
I only noticed a problem when my…
I only noticed a problem when my monthly subscription failed. I then found the company to be completely unresponsive to messages and no way to contact them. I've tried to withdraw my money but it just stays on awaiting confirmation. Having seen that others have also not received their money I am panicking now that they've taken a large amount of money that I may never see again. I've reported them to FCA but so far no news. Update. After a number of emails I've now managed to withdraw my investment so I'm relieved. I really can't say if this is a bad company, I just know I don't feel comfortable using them anymore.
9. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Minted
Thank you for sharing your feedback, and we sincerely apologize for the stress and inconvenience you experienced. We’re glad to hear that your withdrawal has now been processed successfully, but we deeply regret that our initial response did not meet your expectations.
We understand how important it is for you to feel confident in the services you use. While we’ve resolved this issue, we’re actively working on improving our communication channels and response times to ensure that all our customers receive timely and effective support.
Your trust means everything to us, and we’re committed to learning from this experience to provide a better and more reliable service in the future. If you have any further concerns, please don’t hesitate to reach out to us at support@theminted.com.
Thank you for your patience and for giving us the opportunity to assist you.
oh my god I cannot withdraw
oh my god I cannot withdraw! I've put £1000 into the app over the course of two years - and it was a scam! You cannot withdraw - you are blocked from it!!!!
7. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Minted
We’re deeply sorry to hear about the difficulties you’ve experienced and understand how concerning this situation is for you. Please rest assured that we take your feedback very seriously and are committed to resolving this matter promptly.
The inability to withdraw may be related to a technical issue or verification requirement. To assist you, please email us at support@theminted.com with your account details, and our team will prioritize your case to ensure your withdrawal is processed as quickly as possible.
We value your trust and appreciate the opportunity to make things right. Thank you for bringing this to our attention, and we look forward to resolving this for you.
Scam..
Scam... Simple as that. Avoid! Unless you see a response by the company trying to help me get my money back
26. November 2024
Bewertung ohne vorherige Einladung
Antwort von Minted
We sincerely apologize for the distress caused by this issue and the delay in resolving your concern. Your holdings should always reflect accurately, and we understand how important this matter is to you.
The issue you experienced was due to a system error, which has now been resolved. To ensure your account is fully updated and everything is in order, please email us at support@theminted.com with your details. Our team will prioritize your case and provide you with a resolution as quickly as possible.
We value your trust and are committed to addressing any concerns you have. Thank you for your patience and for bringing this to our attention.
Avoid
I have been in touch with the minted app as my holdings have reduced on the app by half. inadequate response and the issue not resolved. Avoid at any cost, I think they have serious issues!
15. November 2024
Bewertung ohne vorherige Einladung
Antwort von Minted
We sincerely apologize for the distress caused by this issue and the delay in resolving your concern. Your holdings should always reflect accurately, and we understand how important this matter is to you.
The issue you experienced was due to a system error, which has now been resolved. To ensure your account is fully updated and everything is in order, please email us at support@theminted.com with your details. Our team will prioritize your case and provide you with a resolution as quickly as possible.
We value your trust and are committed to addressing any concerns you have. Thank you for your patience and for bringing this to our attention.
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