I subscribe to PetLab Co's ProBright Advanced Dental Powder for Clean Teeth and Fresh Breath. I needed a dental product for my 12 year old female Yorkie, Ginger after she had several teeth removed by... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
So far the tooth powder is tolerated by by 15 yo terrier mix. I do wish that the packaging was more ecological. I have ordered items for myself from other companies that come in glass jars, packed in... Mehr ansehen
Unternehmen hat geantwortet
My dog became sick from this probiotic chew. He developed Gastroenteritis with hemorrhagic diarrhea (bloody diarrhea). I had to rush him to the vet urgent care. $400 in veterinarian expense... Mehr ansehen
Im on my second month now with you guys i just got my second order, and my dogs already are less itchy and irritated. I use the allergy & immune probiotic for allergy and itch. They also love the samp... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Vom Unternehmen geschrieben
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Kontaktinformationen
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, Vereinigte Staaten
4,0
Gut
460 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
My experience is I have canceled this… don’t listen to customers
My experience is I have canceled this product four times and you keep charging me and sending me more product. I’ve asked for it to be canceled for five months now.
5. Mai 2026
Antwort von PetLab Co. - US
Hi Renee, we're sorry to hear about this experience, we're more than happy to help. We've sent an email to further assist you with this. We're available via phone, email or chat, we look forward to hearing back from you.
Best regards,
PetLabCo.®
Antwort von PetLab Co. - US
Hi Joseph,
We are thrilled you are seeing the benefits for your dog. Thank you so much for sharing your experience with us. Please don't hesitate to contact us should you need any assistance.
Regards,
PetLabCo.®
Beautiful teeth
This product really works. I have for my 3 animals. They have never needed dental work. My dorkie is 7 beautiful teeth
29. November 2025
Antwort von PetLab Co. - US
Hi Ellen,
Thank you so much for taking the time to share your experience. We are thrilled all three of your dogs have beautiful teeth. That is fantastic feedback! Thank you for being a part of our community.
Regards,
PetLabCo.®
Antwort von PetLab Co. - US
Hi Gillian,
We appreciate you sharing your experience. Thank you so much for your kind words. Please don't hesitate to reach out should you need any assistance.
Regards,
PetLabCo.®
The stupid delivery person threw the…
The stupid delivery person threw the package inside the dog pen into a pile of poop. Not at all pleased with this delivery.
10. Mai 2026
Antwort von PetLab Co. - US
Hi Thomas,
We are so sorry you have had this experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Always on time
Always on time. No issues whatsoever. However, my dog passed on May2nd and I need to cancel my subscription. Thank you.
30. April 2026
Antwort von PetLab Co. - US
Hi Laura,
We're so sorry for your loss. We know how difficult this must be and our hearts go out to you. We appreciate your kind words about our service. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
Don't send me your stuff .
Don't send anymore products. Then I get billed , I don't want a subscription to ur products coming to me. A person should be able to go on your website and order what she needs and then go leave it alone. Don't have to worry about 12 more come to the mail..
10. Mai 2026
Antwort von PetLab Co. - US
Hi Carol,
We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Save more with a subscription” option is selected and not toggled off during checkout.
Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in.
Someone from our Customer Experience team will follow up with you shortly to provide further support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Antwort von PetLab Co. - US
Hi John,
We are so happy to hear your delivery arrived quickly and that the product has been great. Thank you for taking the time to share your experience.
Regards,
PetLabCo.®
Recieved my PetLab order in goid…
Recieved my PetLab order in goid condition and on time. It was delivered to my front door.
10. Mai 2026
Antwort von PetLab Co. - US
Hi Mathilda,
That is so wonderful to hear! We know just how important your dog's supplements are and it's great to know they have been delivered quickly and in a good condition. Thanks for being a part of our community.
Regards,
PetLabCo.®
Don’t waste your time
My ex my experience was that they have poorly trained customer service people that are slow that do not listen, and are rather punitive I shall say. Confirm they had all information needed and still did not cancel shipment and program, causing me to waste more of my time than I have already wasted. I have tried their product with three different dogs and every single one of them would not touch any food with it on it. This is purely a marketing scam and the rating shown on Trustpilot make me not want to trust Trustpilot anymore. We will see if they respond to a direct email.
10. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - US
Hi Stuart,
We're really sorry to hear how frustrating this was and that you felt unheard. That is not the experience we want anyone to have, and we appreciate you bringing this to our attention.
We'd love the opportunity to look into this further. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
Hard to stop authorship.
25. März 2026
Antwort von PetLab Co. - US
Hi Kenneth!
We are sorry to hear you have run into issues canceling your subscription. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in.
Someone from our Customer Experience team will follow up with you shortly to provide further support.
Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
They took a picture to let me know my…
They took a picture to let me know my package was delivered.
2. Mai 2026
Antwort von PetLab Co. - US
Hi there, we appreciate you taking the time to leave us this positive feedback. We're glad to hear about your great delivery experience!
We are always happy to help!
Best regards,
PetLabCo.®
Antwort von PetLab Co. - US
Hi Denise, thank you for taking the time to leave this feedback. We are here and happy to help, we've sent you an email to further assist with this. We are available via phone, email and chat, we're always happy to help!
Best regards,
PetLabCo.®
Excellent customer service ( slow but excellent)
I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore.
Recently I bought the dental powder but it did not agree with her, she vomited 3 mornings in a row. I stopped giving it to her and contacted the company wondering if I could return for a refund. ( I bought 3 jars) They gave me a full refund without me having to send my three jars back.
8. Mai 2026
Antwort von PetLab Co. - US
Hi Cindy, thanks for your sharing your experience with us. We're happy to hear about your dog's progress and would love to hear more updates. Please don't hesitate to reach out if you have any questions or concerns, we're more than happy to help!
Best regards,
PetLabCo.®
Came on time so I never run out
8. Mai 2026
Antwort von PetLab Co. - US
Hi Sue, we're so glad to hear your subscription is arriving on time! Please feel free to reach out to us if you ever need to make adjustments, have any questions or concerns. We're always happy to help!
Best regards,
PetLabCo.®
I found the product was lasting longer…
I found the product was lasting longer than what it was supposed as they were sending me a new package monthly. I notified them as to only send every other month. That worked , it was easy to change the delivery date! All is well now, and my dogs teeth are greatly improved now
2. Juli 2025
Antwort von PetLab Co. - US
Hi Alan, thank you for sharing your positive experience with us. We're happy to hear that you were able to adjust your subscription easily! Please feel free to reach out if you have any additional questions or concerns!
Best regards,
PetLabCo.®
I love this company
I love this company. They truly stand behind their name and their product is so wonderful for my dogs that I've seen a remarkable change in their ways of eating and digesting. Thank you, pet lab
8. Mai 2026
Antwort von PetLab Co. - US
Hi Barbara, thank you for your positive feedback! We're glad to hear about your dogs' progress, we would love to hear more updates as they continue on the supplement. Please don't hesitate to follow up with us should any questions or concerns come up!
Best regards,
PetLabCo.®
Always on time!!!
8. Mai 2026
Antwort von PetLab Co. - US
Hi Debra, we are always happy to hear about great delivery experiences! We're happy to help so please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
Antwort von PetLab Co. - US
Hi Mildred, thank you for letting us know about your experience. We're happy to hear about the timely delivery. We're always happy to help so please don't hesitate to reach out if any questions or concerns arise.
Best regards,
PetLabCo.®
It came quickly & it’s a great product…
It came quickly & it’s a great product that our dog likes
7. Mai 2026
Antwort von PetLab Co. - US
Hi Susan, thank you for sharing your positive experience with us and we're glad to hear your dog is enjoying the supplement. Please feel free to reach out with any questions or concerns, we're here and happy to help!
Best regards,
PetLabCo.®
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