I regret purchasing from "The Trouser Lab". After receiving my order for a pair of trouses, I found the fit to be incorrect and immediately placed a return request. It has now been 5 days, and I... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I bought a pair of trousers from The Trouser Shop. They look good, and fitted me; but after wearing them for a week, the stitching of one of the turnups came apart, requiring me to resew it. Also... Mehr ansehen
Unternehmen hat geantwortet
I did not state that the experience was great, it was as stated in respect of delivery. I think that the quality is not as good as I was expecting, for the price quoted as original and the expanding... Mehr ansehen
Unternehmen hat geantwortet
My experience was made a lot easier by contacting your after sales support.I was speaking to a man who goes by the name of john.there was a small problem with the delivery service.I have Now received... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Offering Menswear Trousers in a large range of sizes, from 32" - 60" waist, with many styles to chose from and free delivery on all orders. Also offering alterations on trousers for a more bespoke fit.
Kontaktinformationen
Swan Bridge, B70 0DJ, West Bromwich , Vereinigtes Königreich
- 1215 203900
- customercare@thetrousershop.com
- thetrousershop.com
2,7
Mangelhaft
48 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Fitting
The trousers are the size ordered, unlike some companies where it's pot luck. Comfortable and smart.
22. Juli 2023
Antwort von The Trouser Shop
Hello Mr Turnbull,
Thank you for your brilliant review, we really appreciate you taking the time to leave us a review.
Many Thanks,
Sarah
Customer Service
The trousers fit perfectly
The trousers fit perfectly, good quality, colour just what I wanted, I would buy from The Trouser shop again.
I am over 80 and its hard to get trousers in the shops now, The Trouser shop has Trousers for all ages and all styles.
13. Juli 2023
Antwort von The Trouser Shop
Hello Mr Malam,
Thank you for your glowing 5* review, we are so glad you are happy with your purchase and hope to see you again!
Kind Regards,
Sarah
Customer Service
Quality at a reasonable price
14. Juli 2023
Antwort von The Trouser Shop
Hello Mr Philp,
Thank you for your 5* review, we are so glad you are happy with your purchase.
Kind Regards,
Sarah
Customer Service
My experience was made a lot easier by…
My experience was made a lot easier by contacting your after sales support.I was speaking to a man who goes by the name of john.there was a small problem with the delivery service.I have Now received my new trousers I know I will be using your service again on 1.8.2023.This man named John who is a member of your help team.I wish everyone was as good as John was with dealing with problem's again thank you all.
12. Juli 2023
Antwort von The Trouser Shop
Hello Mr Card,
Thank you for your wonderful 5* review, we have passed this onto John in our team and he is thrilled! We take our customer service very seriously and we are so glad we managed to help.
Kind Regards,
Sarah
Customer Service
Antwort von The Trouser Shop
Hello Mr Mcaleavy,
Thank you for your positive review, we are so glad you are happy with your purchase.
Kind Regards,
Sarah
Customer Service
Antwort von The Trouser Shop
Hello Mr Armitage,
Thank you for your 5* review, we are so glad you are happy with your purchase.
Kind Regards,
Sarah
Customer Service
Good quality trousers and good service
4. Juli 2023
Antwort von The Trouser Shop
Hello Mr Kazi,
Thank you for your 5* review, we are so glad you are happy with your purchase.
Kind Regards,
Sarah
Customer Service
well made trousers good fit good…
Well made trousers good fit good service,courier service very good,would buy again.
22. Mai 2023
First rate and stylish and comfortable!!
20. Mai 2023
Antwort von The Trouser Shop
Hello Mr Reading,
Thank you for taking the time to leave a great review! We really appreciate the support.
Kind Regards,
Sarah
Customer Service
Good quality,very efficient…
Good quality,very efficient company,speedy delivery, , good value
16. Mai 2023
Antwort von The Trouser Shop
Hi Mr Charles,
Thank you so much for your lovely review, so glad you are happy with your purchase.
Kind Regards,
Sarah
Customer Service
Perfect fit!!!!!
light weight material does not crease, he looks good and tidy all day.27inch leg saves me taking up. Good value for money 💰
12. Mai 2023
Antwort von The Trouser Shop
Hi Mrs Maclaughlin,
Thank you so much for your kind review, so lovely to hear.
Kind Regards,
Sarah
Customer Service
Perfect fit 👌 Perfect service thanks 😊
5. Mai 2023
Antwort von The Trouser Shop
Hi Mr Webb,
Thank you so much for your brilliant review! We really appreciate it.
Kind Regards,
Sarah
Customer Service
Excellent service Great fit
20. April 2023
Antwort von The Trouser Shop
Hi Michael,
Thank you so much for your 5* review, we really appreciate you taking the time to leave a review.
Kind Regards,
Sarah
Customer Service
Antwort von The Trouser Shop
Hi Mr Russell,
Thank you so much for your lovely review, so glad you are happy with your new purchase.
Kind Regards,
Sarah
Customer Service
Antwort von The Trouser Shop
Hi Paul,
Thank you so much for your lovely review, we are so happy you like your new trousers!
Kind Regards,
Sarah
Customer Service
Nice trousers quick delivery
27. März 2023
Antwort von The Trouser Shop
Hi Mr Renshaw,
Thank you very much for your 5* review, we really appreciate you taking the time to leave a positive review.
Kind Regards,
Sarah
Customer Service
Doubtful quality trousers, lots of spam
I bought a pair of trousers from The Trouser Shop. They look good, and fitted me; but after wearing them for a week, the stitching of one of the turnups came apart, requiring me to resew it.
Also, they're still sending me at least one unsolicited email each day, despite two attempts to unsubscribe.
20. März 2023
Antwort von The Trouser Shop
Hi Mr Wedd, I am really sorry to hear this, we would have happily paid for return postage to re-sew or supply a new trouser for you, but unfortunately you haven't contacted us regarding your issue and this review is the first we are hearing about it, therefore not allowing us to rectify this for you. In regards to the spam, we don't actually have any emails set up currently as we are a new business, the only emails we'd send would be in regards to your order/status of order/leaving a product review of your order. It's a shame we weren't given the option to rectify this issue for you before receiving a damaging review. As a new business we are really striving for excellent customer service so I'm sorry we weren't given the chance to show this on this occasion.
Kind Regards,
Sarah
Customer Service
Perfect fitting trousers
Great service, easy to use website.
Ordered trousers to wear on the golf course and they are perfect.
Fitting is tailored but not slim and the expanding waist is a game changer.
16. März 2023
Bewertung ohne vorherige Einladung
Antwort von The Trouser Shop
Thank you for your kind review Mr Singh. We hope to be of service to you in the future.
Kind Regards,
Sarah D
Customer Service
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