Phone inexplicably turned itself off after about 4 weeks of use. Cannot hard reset or do anything it seems to get to reactivate, so have had to return it for an exchange unit. It is incredibly frustra... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Firstly there is no Customer Support or Service so if you have a question don't expect an answer. All I received was more marketing emails. My case cover colour was a washed out Blue so disappoin... Mehr ansehen
Slow shipping, took almost three weeks to arrive. The product itself is pure junk...not anywhere near the $40 I paid for it. The fabric (faux leather) is peeling off on the back after less than a week... Mehr ansehen
I accidentally dropped my phone yesterday from about 5' to a concrete floor. My z flip phone survived. I like the feel and looks of this case as well. I have had a few compliments from others. Delive... Mehr ansehen
2,0
Mangelhaft
26 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Scam / lies: NOT a metal case
The ad showed a metal case. The invoice refers to a metal case. The video shows a very sturdy metal case that screws together. I received a cheap plastic piece of junk. I tried to contact the company but their phone number is disconnected and the chat is offline and they didn't respond to my email.
22. September 2025
Bewertung ohne vorherige Einladung
Sent me a case for the wrong phone
They sent me a case that wasn't even for a Flip, it was like a normal Galaxy case or something. I reached out asking if I could have a refund or return it and never received a response. It took like almost a month for the case to get to me, so I don't even want another case at this point, I just want my money back lol
21. August 2025
Bewertung ohne vorherige Einladung
Bad Experience
I ordered and received a case, which was advertised as "full protection". However, there is no protective covering along the "folding" strip of the phone. Also, the case is made of plastic which is thin and somewhat flimsy, not appearing to be able to provide "full protection". Furthermore, on the cover that the item came in, it is advertised as "standard protection". I have tried to email this company 3 times and have tried to ring them 2 times. NO RESPONSE RECEIVED. Do not deal with this company, their customer service is appalling.
6. März 2025
Bewertung ohne vorherige Einladung
Snelle verzending en gratis wereldwijd…
Snelle verzending en gratis wereldwijd Dit is topservice
18. Februar 2025
Bewertung ohne vorherige Einladung
Wouldn't even use one of it were free.
Not had the case long and it's already falling to pieces. One of the joint hinges has fallen off and the other is loose.
There's dye transfer from my jeans all over (never happened with any other case).
Can't safely use any wireless charger as it heats up the case to a point where it's too hot to touch.
I've emailed the company and didn't get any response.
Update following Seller's response:
I emailed them referencing this review and made it for the attention of Olivia.
No reply.
The response to this review was clearly an attempt to save face and held no sincerity whatsoever.
28. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Thezflipcase
Hi Matthew,
We’re truly sorry to hear about your experience with our case. This is not the quality we aim for at The Z Flip Case (thezflipcase.com), and we want to make things right for you!
We process and ship orders within 2 days max to ensure a smooth experience, and we now have 10,000+ happy customers worldwide. We also offer PayPal, Apple Pay, and Google Pay, so if you ever feel unsatisfied and don’t receive a tracking number, you’re always able to request a refund—your satisfaction is our priority.
Regarding your issue, our support team may have missed your email, and we sincerely apologize for that. Please reach out again at contact@thezflipcase.com, and we’ll be happy to assist you with a replacement or refund.
Looking forward to resolving this for you!
- Olivia Carter, Customer Support Manager
Incorrect items sent and unresponsive customer service
Placed two separate orders with this company recently and unfortunately have not had a good experience - both items they sent were wrong. They have sent an item in the colour ordered but a different style. The style is a similar but a cheaper model (I ordered the Shockproof Case with Hinge Protection & Ring Stand but received the Ultra Thin Hard Case) - to have this happen twice with two separate orders is incredibly disappointing and feels deliberate. I have written to them 3 times directly to their email, the first being 10 days ago, and on their contact form and chat and they are very unresponsive and unhelpful.
10. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Thezflipcase
Hi Linda,
We sincerely apologize for the frustration caused by receiving the wrong items—not once, but twice. That is absolutely not the experience we want for our customers at The Z Flip Case (thezflipcase.com). We take order accuracy very seriously, and we understand how disappointing this must be for you.
Our team works hard to ship orders within 2 days max, and we now have 10,000+ happy customers who trust us. We also offer secure payments through PayPal, Apple Pay, and Google Pay, so if you ever feel your issue isn’t resolved, you always have the option to request a refund.
We’re truly sorry if our support team missed your emails—we never ignore our customers intentionally. Please email us again at contact@thezflipcase.com, and I personally guarantee that we will correct this mistake by sending the correct case or offering a full refund.
We appreciate your patience and the chance to make this right.
- Olivia Carter, Customer Support Manager
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