The Hut Group Bewertungen 102

Seem they refuse to give refunds! I was sent someone elses parcel instead of mine from Look Fantastic (owned by THG) nearly £70 out of pocket. I replaced the order the next day after I was told i’d get my refund and never did. Escalated this through paypal to which THG responded not even calling me by the correct name. Didn't want to help, asked for photos of the incorrect parcel which I sent and no one got back too, even though these photos had been sent to Look Fantastic about 3 times. AWFUL!

Ik ken het bedrijf alleen doordat ze incassobureaus sturen voor een zogenaamde bestelling die nooit geplaatst is. Het zou gaan om een bestelling uit 2021. Wat mij betreft oplichting

I placed an order online for some sandals, I noticed on my Klarna account I had been charged twice, at the time of ordering there was a technical issue & had to input my details again.
My parcel was then delivered not to my house, I came home from work & one parcel was outside my house.
The Hut state they delivered two parcels as I placed two orders, I have now been charged for two orders.
I raised the complaint & was told the photo I sent of my house was not mine & they responded that they will not accept any more orders from me & closed my account??
Absolutely disgusted with their response & accusations made towards me.
I have tried to contact them again & request for a email of their CEO so I can make him aware of what is going on with his company, surprise surprise they were not able to provide it.
I am now left with charges from them for over two hundred pounds, which I will NOT be paying for as I did not receive the goods.

Item not delivered. Company was rude and refused to refund or re deliver. I will be going to small claims if needed these people need stopping. They must make millions scamming customers.

I want to give zero star, same as other review, I can't believe it's such a scam even thought it seems like a big online company. I ordered 4 items in one order, only 1 received and is defective, contacted them for nearly a month with at least 20 messages back and forth they either not answering your question or just repeating auto reply, or they asked you for more proof then you sent them then again they have no reply.
The other 3 items never received, same process happened as the defective product, just keep auto reply or no reply or answer not addressing your message, I still not be able to return the defective item and never get replacement or refund of the 3 items, Im making a complaint to the consumer council

Ordered from with love by Tom Daley 2 weeks ago and still no delivery. There no phone number just a contact form. I must have emailed 8 times with no reply. also no response on their socials. Its a joke letting people worry their items wont be delivered for christmas, they have taken my money though! Someone Please contact me!

I’ve bought from All Beauty for over a decade. I recently purchased some items after not buying for a while. The whole experience was awful. And this was a company that was absolutely amazing before.

What happened?

They have partnered with The Hut Group.

I’m annoyed at myself for not checking beforehand. I never never buy from any company or e-commerce store that has been bought by The Hut Group.

I can only imagine what a shambles Cult Beauty is now.

Shocking I received exactly the same treatment as the reveiwer below! If you have issues with any of their companies they block you from buying from ALL their companies online which believe me is nearly everyone I shopped with and spent thousands with! They block you and dont reply do you with issues which were THEIR fault and accuse people of fraud I'm disgusted with the treatment I've received after being a loyal customer to loads of their sites for years! Have been very very hurt over the whole situation to be honest!
I also want to add they are also trying to remove my review so they are just deleting any bad review! Shocking!

They sell what they don't have.....you order, wait a week and then the order gets cancelled....not worth the hassle.

Via een reklame een artikel van Gymshark besteld. Betaling bleek naar deze organisatie te zijn gegaan. Bij Gymshark is niets bekend (via Gymshark keurig geholpen en ze hebben het helemaal voor mij uitgezocht) toch moest ik contact opnemen met deze organisatie. Maar deze groep is niet bereikbaar of reageren niet op berichten. Let svp goed op waar je besteld als er een reklame voorbij komt op Instagram.

Waardeloos bedrijf.
December wat producten besteld, vervolgens stuurt men de producten naar mijn adres en wordt het volgens PostNL “bezorgd” echter heb ik nooit wat ontvangen en is het niet bij de buren geleverd, maar contact opnemen met dit bedrijf is onmogelijk en een onderzoek laten doen door PostNL komt niet eens ter sprake belachelijk.
Product weg - geld weg. Dood zonde

Fik en mail ud af det blå fra dem, at min pakke var på vej.. og jeg har aldrig bestil noget der fra, ja faktisk ved jeg slet ikke hvad det er…

Took over 2.5 weeks for my order to turn up. When it finally did I wasn't home, so the courier dumped it on my doorstep and it was stolen. Currently in the process of the most complicated refund process i've ever gone through, feels like The Hut Group are trying everything in the power not to give me my money back. Will never be shopping with this company again

Tried to remove my review from 2014 but I can see they have done the same to numerous other people! Judging by the 1.1 average rating they’ve not improved since 8 years ago and the fact they’re actively trying to remove reviews shows just how dishonest a company they are.

Was bought a £100 gift card and spent £30 of it. Went to buy more items but was told that it should have been used all at once and that they would not refund the £70 that they pocketed. ‘Which’ states that the company issuing the voucher should include any important terms at the point of purchase. The description when buying the gift card does not state that it needs to be used at once. When receiving the code via email, it also doesn’t state anywhere that it needs to be used at once. Absolute thieves of a company!!

For Carly at customer service.

Very helpful and engaging. Efficiently and clearly addressed my query. Thank You

The introductory offer code just don't work. Even after ploughing through the 'exceptions' I found that the codes didn't work.

THG formerly known as the hut group ia an absolute disgrace.they treat temporary staff better than employees with 6 years service and every time you work overtime you wait 3 months to get what your owed .definitely the worst company in the country to work for

Order cancelled but refund not sent despite getting in touch and writing multiple times. Atrocious!