Thrift Books Bewertungen 129

Quality of customer care on the decline. They do not read questions and comments, misunderstanding customer concerns. Confirmation of orders by email no longer exists. Tracking system is on the decline.
A few years ago, I had no complaints, but now I can only say the books are cheap and there is a large variety.

they stole my money and never send me the book. this website is not save, DO NO BUY ANYTHING IN THIS SITE. I'M VERY DISAPPOINTED

An order was placed by mistake so I emailed immediately after (within 5 minutes). I was contacted a few hours later saying that it couldn't be cancelled since it was already in process, but I could reach out later to return the item. Exact quote: (Unfortunately, we cannot cancel this order as it has already been acknowledged by our third-party new book vendor. Once you receive the item, you may return it using our Returns Portal.) Now I'm being told that they will not accept any returns. Biggest issue is I've already bought something else based on the assurance that I could get refunded. Learn from my mistake, but don't trust whatever their customer service tells you. I've had no issues with returns from other book vendors before so maybe look somewhere with better policy and support.

Often books are sold as better than they actually are. This is common now with purchasing books on line where you can’t pick it up. Look at it smell it or in any way shape for verified that the spine is solid. There’s no mold damage. The dust jacket is in the condition claimed.

I’m out of breath

The fact is that when you go looking for a good book, if you want one to keep be very wary of ThriftBooks. If you want, want to just read and toss on your shelf or to a library book exchange, then I would highly recommend ThriftBooks otherwise, you may want to think about taking your business elsewhere.

A few years ago I would have not hesitated to recommend thriftbooks but over the past couple of years it's been one issue after another. Books are not in the condition they say they are going to be in, on three occasions I've had them ship the incorrect book. Most recently I bought a book on presale, and even though it said it was in stock I was informed that it was on back order. It's been in stock for 3 months but I keep getting told it's back ordered, and they eventually just canceled it. Absolutely incompetence and unprofessional.

I ordered an expensive "coffee table" book from them for $70. It was described as new/mint condition. Book arrived deeply damaged, both the dust jacket and the book cover itself had very deep gouges in it, which they knew when they sent it to me. So much for displaying it proudly on my coffee table!! Will not buy from them again.

Book was listed in good condition. It arrived with several torn pages. So disappointing.

I believe the ability to have the variety of books is stunning! They really surprised me with having four books on editorial cartoonist Mr. Vaughn Shoemaker.
The most challenging part is they can provide books faster than I can read them. Thank You David Jones

The worst part was with DHL delivery. They refused to deliver to my address on the package. They had to drop the package in my old mail box that is very difficult for me to get to (because I am restricted to a wheel chair)

I have ordered from Thriftbooks a few times in the past, and I usually have the same experience. I believe the point of a thrifting website is to have decent books at decent prices. With this website, it's more likely to get a heavily used book for the price of over half the original price. It feels like a gamble when ordering on this website, especially with hardcovers. I have received many copies under the category "Good" or "Very Good" condition that were without dust jackets, severely water damaged, or were straight up bent (as a hardcover???). I don't have issues with shipping or notifications usually, but at this point, it would be better to spend your money on something that is in readable condition. I collect books and like to keep them on my shelves. I feel like I can say no one wants books without dust jackets or books that are so water damaged to the point the pages are brown and dancing like the waves. Nobody should be paying $7+ dollars for books like this (Excluding shipping!) Quality needs to be better, or at least provide pictures of the conditions you'll be sending your paying customers.

Thriftbooks has seriously gone downhill. I no longer get an order confirmation when I place an order, and no updates on when/if my books are going to ship. And, I found out that the books are extremely marked up. I was sent a book with the goodwill price still on it - I was charged an 800% markup. After I (hopefully) get the last order I placed, I will never use them again.

Bought over 12 books in an order on thrift books. Items all were listed as great condition. Almost all of them arrived and were extremely used, written in, ripped and smashed. In awful condition. Thrift books won't accept returns for anything under 20$. So it was a big waste. Just buy new.

I sent you a review of receiving 3 Kurt Vonnegut books, two of them with the wrong covers. I also still need to receive Blue Beard and 7 Story Mountain. You replied to me and asked me to click on the link you provided, but it does not work! When I tried to email reply to your email, it was undeliverable by Microsoft. Can you send me another email telling me what you are planning to do to resolve this problem? Or call me at 913-908-5091 to discuss it. Gretchen Davis

They have some pretty good deals, but $8.00 shipping and then taking 2 weeks to get from MD to ohio. Pony express would be faster. They just need to get faster shipping. Two weeks to go 400 miles is a little slow

I've ordered alot of dvd's from Thriftbooks and EVERY single time, the delivery is dumped at the front door instead being placed in the mailbox.
Same thing today, except the dvd blew off the steps and onto the grass below.
I'm 65 yrs old, we have snow and high winds here but I had to go pick it up and the dvd was loose inside the plastic case.
I am DONE ordering from them bec I've told them about this issue more than once.
If you pay for delivery, then you should GET delivery.

Any and every book I can think of is on Thriftbooks. The prices are wonderful! Because the prices are not expensive I'm able to get books for my grandchildren. It's a win, win situation.

I ordered chainsaw carving a bear for $20.88, I received skinnytaste air fryer dinners! I contacted thrift books by email because they will not answer the phone. They emailed me and said I need to return the book before I received the correct book! That's ridiculous way to run a business. I'll never do business with this company again.

Their website doesn't allow you to see the INSIDE of the books like amazon and others do!!! I was looking for GRAPHIC novels for a young child (to encourage reading) and had put GRAPHIC novel in their search engine so thought all the books that showed up in my search were graphic. I went ahead and ordered them and it took forever and still waiting for one of them for OVER A WEEK. Most of the books were NOT graphic novels and tried to return for a refund and they are NOT ELIGIBLE! I contacted customer service and they were NO HELP AT ALL in this matter and basically OUT MY MONEY. HORRIBLE COMPANY, POLICIES AND CUSTOMER SERVICE!! I will NOT be buying from them again!!!

Q quick delivery, book in perfect condition, easy to track.

Colin S Smith did a great job