Time Systems (UK) Ltd Bewertungen 

AVOID! As many others have seemed to have found out this company is awful, they will not help you after the free support ends unless you take out a Service Agreement which costs more than the machine. They state on the website:

Will this device continue to work if I don’t get support?
Yes. The software will carry on working.

However not long after the "free" support expires the Software does no longer work. When reporting this they want to charge me £299 +VAT to help. I have an independent I.T team that do not know what has happened to the Software, my computer has remained the same, I haven't even had an update. I cant prove the Software no longer works because I wont pay for the support service. Response - . We have no idea why your system is not working now and in order for our support team to trouble shoot the issue for you, a software support agreement will be required. They will no provide any help as a one off. AVOID DO NOT BUY.

A report that I wanted produced in numerical order was coming out 10-19 then 2, 20-29 then 3, 30-39 then 4 etc when it should be 2, 3, 4......10,11, 12 and so on. Not a huge issue but meant a lot of time wasting going backwards and forwards. I tried to remedy this by putting a zero in front of the single figures but the system wouldn't accept this so I had to report this to the technical support team, which I did 26.10.23. After 4 weeks I'd not heard anything back so I asked for an update and was told a senior technician was looking into it. When we returned to work after Christmas there was an invoice for the next 12 months technical support which we decided to put on hold until the reported issue had been resolved. Twelve weeks after reporting the fault we'd still heard nothing so informed Time Systems on 17.01.24 that we would not be paying the invoice until the issue was sorted and strangely enough just two days later technical support contacted me to say they had a fix ready to apply to my PC. However, although the fix worked it removed the global and absence calendars. I reported the fault 22.01.24 and after three days I was contacted again with another fix which did work this time. It took three months and the threat of non payment to get a seemingly simple problem fixed. I requested a credit for the three months that we didn't receive the technical support they had been paid for which I thought was fair but unsurprisingly after previous issues with these people the request was refused. They said all reported issues were assessed and dealt with in order of urgency and as my system was still usable my problem was a low priority. I completely understand that but do they seriously expect me to believe that they had a three month waiting list of errors? If that truly was the case then that just shows how shoddy this system and the company are. I said I didn't believe them and that it was obvious my reported fault had been forgotten/overlooked and the fact that as soon as they were told payment was being withheld they suddenly found a fix within two days backs that up. They argued that during those three months I still had access to the technical support team so couldn't have a credit, but what is the point of being able to report a fault if it is just going to be ignored? We didn't just pay for access to technical support, we paid for actual technical support and for three months didn't get any. When I pointed this out they just replied "see our response below.....we will be unable to offer any further communications regarding this matter" This is the second time they have done this, when they know that I am right they just refuse to respond. Absolutely despicable customer service, nothing but money grabbing bandits.

22.02.24: A month after posting this review, Time Systems finally responded and said that I had full access to the system at all times. At no point did I say I couldn't access the system - the system I was accessing wasn't working correctly and while I understand the issue I reported was low priority, 3 months to fix it is ridiculous. And it was only fixed once we had refused to pay the invoice for the next years technical support. Had we not withheld payment I firmly believe we would still be waiting for the issue to be fixed now. We paid to receive technical support, not for access to a system that wasn't functioning correctly, and for three months we didn't receive the requested technical support.

My problem (self inflicted) with the clocking terminal was rectified within the day. Frank was superb and with a phone call, the settings were changed and all worked perfectly.

Kam at time systems helped me set up my companies shift set up. The company also went the extra mile to help fix an issue i caused during set up.

much appreciated

Very bad experience!

Avoid ! Stay away from this company !.We paid around £600 first year .Second year machine suddenly stopped working.They want us to pay yearly £500 +

They don't seem to care about customer service. At every stage they are bothered about trying to get more money out of the customer rather than provide good service and a good product. The system disconnects a lot so you need to attempt to contact their support where they want more money.

absolute SCAM. stay out of his provider.

bough a fingerprint machine (almost £500)

software - not compatible with any device apart from windows. Need to install 4 different software which have a very old interface and very difficult to understand

support - none!!! they do not have a direct line where someone can tell you how to set up the machine. you need to open a ticket and whoever is answering is useless and have no clue about the system

We wanted to get a refund for the machine but they say they do not issue refunds at all.

very disapointed.

Stay away from this scam.

They have replied saying they offered me 1-1 free training, but that is also a lie. This is what they said

“ I have sent your software installation link to you. Our support team has suggested that we quote you for a training session to help you with a few questions you have.

A thirty-minute training session will cost £99.00 plus VAT.

An hour’s training session will cost £179.00 plus VAT.



Please confirm if you’d like to pursue this”

The support was good and efficient
I was given an appointment and was called on time to support on the new system to add onto our system and the set up was carried out according to our requirements so no issues at all

Can't get access to the system. Never given username or password. Introduction was a waste of time, very unhelpful and when asked questions, wanted to get off the phone to next appointment. Now struggling to get in touch and have a full workforce unable to clock in and out.

The technician was very efficient on the phone and assisted with my issue very quickly. He also set up auto download for me

AVOID!! I wish I head checked trust pilot first! They don't advertise that the software doesn't work on anything but Windows, on either the software page of the website or the product description. Even if you search their website for 'software requirements' it doesn't come up. They also don't accept returns. Making my £495 purchase completely useless.
On top of this, the product I received is very old fashioned and tacky. DON'T MAKE THE SAME MISTAKE I DID!

After having a PC fail, we contacted support to transfer the originally purchased license to the new PC, we have been told this is £100 for a new license, despite not needing a new license as the old one is still valid but on a PC that is broken. A new system with 3 devices costs £189 from Amazon with facial recognition with Excel spreadsheet connection, how can £100 be justified to move a license from one machine to another??

Avoid! Avoid! Avoid! We purchased one of their machines just over 12 months ago. It no longer loads reports. To get support will cost an additional £500 PER YEAR! It's an over complicated machine, with poor backup and terrible instructions!
Despite the reply below, I did not receive any information regarding the expiration of the support. I was not offered an extension for £25 per month. To be honest, having done more research I can safely say that the cost of this support is extortionate in any case. There are no guides to help solve problems yourself offered either, as they are with other companies. The guides supplied for set up are basic and lacking any information regarding trouble shooting. This company has you over a barrel, with no support unless you pay through the nose for it!!!!! What should be a basic system is so over complicated.

Ok, I am editing my review fro. 1 star to 4 star. Their sales team was actually not very helpful, and is only interested in sales... however, after my 1 star review, their technical team contacted me. I explained that the antiviur programme quarantined their software and they have reissued me the license to complete the year I have purchased. It would be great if the system had the software repaired so it doesn't look like a virus to the computer. So maybe the developers could look into this. I will leave the original comments below as there are some fundamental issues they should address.

avoid at all cost!
their program is useless! we purchased a year support and licence, and you can not get hold of their support at all! their support number doesnt work and when you reinstall the program because it stops working you are then unable to activate it! you call their sales team, because they do pick up the phone and they tell you you need to buy another license for another £99!
like hell!!!
avoid this company and their false advertising!

We purchased one of thei products in March - Proxtime 100 System - which we received fairly quickly only to discover that the product was faulty and never worked. 

We immediately emailed the Support Line to report that the item we purchased was faulty and did not work. We then had to email several more times before being asked to send the weight and dimensions of the package for them to organise a courier to collect the package from us. 

After we had complied with this request we then received no further contact from company.  Again after several more emailed attempts to resolve the collection issue we were just passed around to different departments.

Even after all the  emails to chase up the collection of the faulty item, we were then finally told (this is now a month later) that we must return the faulty item back to you at our cost. Which we find of very poor service on your behalf.

We are STILL waiting for the returns label which they said would be provided for us and has not been sent to us.

The customer service is shocking and we had absolutely no help from them at all.

I will not be using this company again, anyone else should avoid and not waste your time or money.

We are a small business. After moving out of the 'free' support period we had no issues and no need to pay the excessive ongoing support fee. However we then simply upgraded one user PC so needed to transfer the software to the new machine. Initially we were quoted £499 to transfer including history. As this was more than the cost of buying a new system with one year support(!) we declined. We were then offered a cheaper fee of £99 to transfer the license. This sounded appropriate so we agreed to this and paid. It took over a week of constant chasing after full payment cleared for us to get the license changed over. However the software did not automatically detect the remote clock machine as it should. We asked for help with this and were told that would be another £499. I explained it would be cheaper to buy a new system and just got 'computer says no / that's not our process replies'. Time Systems now claim we were told this was self install and did not include configuration. Apart from the fact that is a lie and is not in any email or invoice detail that we were sent, having paid to have a license reissued, surely there should be a help available when that process does NOT self install automatically. The theme of this and of other reviews are clear. If you are a large business who can spread the cost of support over a large workforce this product might be OK for you. If you are a small business either accept the fact that the support is expensive, slow and unhelpful or alternatively find a cheaper and more helpful alternative. That's what we will do.
Main issues here;
Support is slow
Support is unhelpful
There is no option for adhoc support
There are other products who do not try to line their pockets with annual support options (and if you don't subscribe to Time Systems support they jack up the price hugely)
Time Systems have replied saying the monthly cost offered was £3.82 a week. Yes - this is what they offered - IF we took out a FIVE year support contract!!

The software is poor to be honest but for the price its okay... IF you know how to set up sage payroll. Also, be warned you have to install this on an actual desktop and cannot allow users to connect on a VDI. Everything after the setup you need is billable. From my experience, I would just go with the pricey options and have it all linked together as you have to set up users twice ... one on the terminal and again on the software.. big annoying.

Warning do not buy from this company
This, the product is absolutely useless, and the service is even worse. Avoid them like a plague and do not buy of this company. We sent back faulty unit with video showing the fault. They say they can’t find the fault and want to send it back for cost of £24 ! Unbelievable bad service. Plus it cost us £7 to send to them , why charge £24 ?? You can buy similar products of Amazon for fraction of the cost .