TokenStore Bewertungen 77

The store itself is fine, but the support is not very helpful. I used on chain payment (they use gate.io to manage transactions) but on the wrong chain and after a couple of email exchanges they weren't able to recover the funds (despite the wallet being owned by the gatepay merchant, in this case, tokenstore).
The supports replies on short answers, doesn't really elaborate, despite me providing evidence and explaining the issue from every side.

I’m writing this as my final review to document my full experience with TokenStore, after more than a month of trying to resolve this privately.

I purchased 4 Binance codes from TokenStore using different email addresses. All payments were successfully completed via KuCoin Pay.

This is what actually happened:

• 3 codes were already USED when I tried to redeem them
• 1 order was never delivered at all and only showed an error

This was the issue from day one.

I contacted TokenStore multiple times via email and provided full details, screenshots, order IDs, and proof of payment. For weeks, there was no proper resolution.

When the company finally responded, they resent the same used codes again, which obviously does not solve the problem.

I also contacted KuCoin, the payment provider. KuCoin confirmed in writing that the issue is on the merchant side (TokenStore) and that the orders were not blocked by KuCoin.

Instead of resolving the issue professionally, TokenStore:

• Avoided addressing why used codes were delivered
• Avoided explaining why one paid order was never delivered
• Attempted to pressure me into changing my Trustpilot review
• Sent an unprofessional message telling me to “leave them alone”

Due to this behavior, I escalated the matter to Trustpilot.

After review, Trustpilot removed TokenStore’s reply for violating platform guidelines, and my review was restored. This is an important detail for transparency.

To be clear:
I am not asking for anything unreasonable. I only asked for valid codes or a refund for orders that were paid but not properly delivered.

This review is not written out of anger. It’s written so other customers can see exactly how issues are handled when something goes wrong.

I am still open to a proper and professional resolution, but this experience has shown a complete lack of accountability.

I had a very bad experience with TokenStore during a KuCoin Pay campaign.
I fully paid for multiple orders and received invalid / deactivated digital codes. After payment, TokenStore claimed I violated campaign rules and applied new restrictions retroactively (one account / one device), which were not clearly stated in the original terms.
Even worse, I was asked to return the discount amount in order to activate products that were already paid for. This is not acceptable or standard practice.
I contacted KuCoin Support, provided all KPT order IDs and evidence. Payments were confirmed as completed, yet TokenStore refused to resolve the issue.
Support responses have been slow, mostly automated, and my tickets were repeatedly delayed or closed without a solution.
Unclear rules, invalid products, and extremely poor customer support.
Proceed with caution.

I received an used redeem code and they couldn't help me out . They will say they will help you out . But they won't even properly reply. Just forgot it if you expect any help from them.

Ordered a top up card was fast got my card and it worked without problem.

I purchased a PUBG Mobile UC package from Tokenstore, and the payment was completed successfully. At first, I faced an issue because I did not receive the UC/code immediately, which made me worried.
I contacted their support team and provided my order details and proof of payment. Their response was professional and helpful. They reviewed my case, explained the situation clearly, and resolved the issue properly.
Overall, I’m satisfied with the support and the way my issue was handled. The team was responsive and professional, and this gave me confidence in the store.
I would recommend Tokenstore, especially since their customer support is reliable if any issue occurs.

This is a follow-up to my previous review about not refunding my crypto overpayment.

Seeing TokenStore's copy-paste reply to my previous review asking me to send an email, I tried to contact their support again. It turned out to be completely insincere and useless. They just pretend not to understand the problem.

I agree with another reviewer's comment:

"TokenStore replies publicly with the same copy-paste message asking customers to email support, creating the impression that issues are being handled.
In reality, nothing happens after that.

This is not a technical error.
This is not a one-time mistake.
This is a systematic failure to deliver valid digital products and a failure to support customers after payment."

I've been buying from TokenStore for a while now, best price and fast delivery! Wd and keep the good work!

There was a small issue which they solved within a few hours and gave me the gift card I had paid for!

Although the delivery wasn't automatic they still came through in the end, so I appreciate it.

My recommendation to you guys would be to contact them on the email linked on the website and wait for a response, they will eventually deliver.

they scammed me on 105 usd. i ordered a revolut giftcard. i have waited 2 months for the arrival. they took my money. still no card. they do not answer me on emails anymore. they completely ignore me.

i will report this company as fraud to the police and hopefully get my money back.

order id: #1642108

huge scam site. do not buy here.

I paid the money and haven't received a response or the card. Now we'll be waiting for a week.

Service rapide et surtout l’assistance très efficace. Merci au staff.

I am writing to raise a concern regarding my recent experience with TokenStore. I have faced multiple issues with my orders that have not been resolved despite contacting their support team. Below are the details of the orders in question:

Order Not Delivered / Missing Orders:
@=*
Order #1711000: Email: ziadm8003+1*gmail.com

Order #1711002: Email: ziadm8003+2*gmail.com

Order Error – Delivery Failure:

Order #1711132: Email: sendingemai5*hi2.in
/ Binance $38 card

Order #1715112: Email: rosahope31499*99mail.us
/ Binance $38 card

Order #1715152: Email: jaylahmakenna77920*99mail.us
/ Issue with 2 orders: #1715152 and #1715153

Despite sending a detailed email to TokenStore's support team and providing all necessary information, I have not received a satisfactory response or resolution.

I would appreciate it if you could help escalate this issue so that I can get the assistance I need.
i sent email in ‫info*tokenstore.io‬
from
ziadm8003*gmail.com
i wait answer
after fix i will edit my review for 5 star

I purchased a 1000 TL Razer Gold card and paid through MyTonWallet.
The payment was fully completed on my side.

Transaction hash: qqGZfPSOKB2crRNgNehl1ANt/ICJR2bPfejQQyduXtE=
Order ID: #1702148
My email (masked): brawls**s*****@g*ail.com

I contacted Tokenstore support six times, and each time I received the same copy-paste response, claiming that my order “expired” and that I “was not charged.”
This is simply not true — I paid $25 and received nothing.

Support completely ignores the proof I provided (transaction hash, screenshot, and details). It looks like they don’t even read messages at all.

I don’t want a refund — I just want to receive the 1000 TL Razer Gold card that I paid for.

If Tokenstore finally resolves the issue and gives me my purchased item, I am willing to update this review to a positive one.
But right now, the service feels like a scam.

I made a purchase on Tokenstore website yesterday. I got my order instantly. Even I don't know how to use my code but customer support was really kind and helped me a lot.

Good service ,put in a wrong email but got my cards when I contacted customer service

Nice service

The best website
Me buy paypal dollors in tokenstore.io and me got succsefull in my paypal

I paid for the cards and I did not receive any card. I requested assistance and there is no solution. The process has been ongoing for more than a month. The order number #1617671