Very disappointing experience
Very disappointing experience with Topprinted. I definitely would not order from them again.
The T-shirts I received simply did not look like what I expected based on the photos on their website. In my opinion, the quality and appearance of the prints are noticeably different from how they are presented online. The difference is significant enough that I will not wear any of the T-shirts I ordered.
I contacted Topprinted immediately and asked to return my order. Instead of simply resolving the issue, they first offered me a 10% refund if I kept the shirts. When I refused, they increased this to 15%.
I repeatedly explained that I did not want the T-shirts and wanted to return them for a full refund. Eventually, they provided their return instructions.
And this is something I think every potential customer should know BEFORE ordering from Topprinted:
The return address they gave me is in Guangzhou, China. Customers have to pay the international return shipping costs themselves AND Topprinted requires the shipment to be trackable. Without valid tracking information, they state that the return may not even qualify for a refund.
Sending several T-shirts from Europe to China with tracking is expensive enough to make returning them economically unreasonable. So although a "return" is technically possible, in my situation the cost and conditions made it completely unattractive.
I therefore reluctantly accepted their 15% refund. I am now left having paid 85% of the purchase price for T-shirts I do not want and will never wear.
What makes this particularly frustrating is that I complained specifically about the difference between the prints I received and the way they appeared on the website. Topprinted dismissed this as possible differences caused by "lighting and screen display" and did not consider it a quality issue.
