Tour Up in Europe sold a premium tour and didn't deliver
We paid +$325 per person for a private guided tour of Sainte-Chapelle and the Conciergerie in September 2026. It was the worst experience of our trip.
The day before, Tour Up in Europe called and asked us to move our date, even though their own listing says bookings cannot be changed for any reason. We had limited time in Paris and declined.
The tour was no better. Our guide didn't know either site. No overview, no historical context, just scattered comments that were hard to follow, and no idea where Marie-Antoinette's cell was, which is central to the Conciergerie. We also waited in a long entry line at Sainte-Chapelle, on a private tour.
This isn't about one guide. Tour Up in Europe sold a premium private experience, then sent someone unprepared instead of telling us there was a problem. A self-guided audio tour would have taught us more for a fraction of the price. Book elsewhere.








