Always easy to deal with. Had one hiccup on this order that I placed in advance though. I received notification that it was ready to collect. But at the kiosk, despite the system clearly saying if w... Mehr ansehen
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Das sagen Bewerter
I had fantastic service from Vikram, the manager at Sylvia Park, Auckland. My currency was delivered on time but when I got caught up and missed my pickup time, Vikram called to let me know the curr... Mehr ansehen
Unternehmen hat geantwortet
Purchase international currency online, trustworthy, reliable, simple, secure, select collection shop and date required. Make pick up simple, follow the instructions on your confirmation email... Mehr ansehen
Unternehmen hat geantwortet
This service is very good. It's easy to order online and the gentleman who mans the counter in Hamilton is pleasant and efficient. I have given 4 stars instead of 5 simply because it's inconvenient to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Trusted for over 40 years by millions of savvy travellers. Exchange foreign currency online or in-store, get the award-winning Travelex Money Card, and much more.
Leading the World in Foreign Exchange
Vom Unternehmen geschrieben
- Trusted by millions every year!
- Whether you’re a last-minute shopper at the airport or a planner searching for the best deal online, we provide the best service, most convenient access, and award-winning solutions for foreign currency in any way you prefer.
Kontaktinformationen
Level 14, 19 Victoria Street, Auckland, 1010, Auckland, Neuseeland
- 0800666391
- retailcscaust.nz@travelex.com
- travelex.co.nz
4,5
Hervorragend
4280 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Excellent service Helpful and friendly…
Excellent service Helpful and friendly staff member
7. September 2026
Antwort von Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
It's easy
It's easy, I just wish you could see the reference number under transactions and they would show there as pending while money waits to be received. Aslo if you make a payment on a Friday it takes longer than 2 days.
7. September 2026
Antwort von Travelex NZ
Hi there. Thanks a lot for the great 4-star review. We’re happy to hear we helped make your travel money experience easy and efficient. We’ll keep working to make your next visit a perfect one. See you next time and happy travels. Kind regards, Online Support Team.
Excellent/ easy process and staff…
Excellent/ easy process and staff extremely knowledgeable and helpful
7. September 2026
Antwort von Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Easy to order online for an in store…
Easy to order online for an in store pick up.
Would like option to choose denominations but did get ok amounts when it arrived - will need to get some change as early as possible on our trip
7. September 2026
Antwort von Travelex NZ
Hello, we’re so pleased to receive your positive review. Your feedback is invaluable as we aim to provide nothing less than 5-star service. Thank you for choosing us, and we hope to welcome you back soon. Safe travels! Kind regards, Online Support Team.
Easy card to use
7. September 2026
Antwort von Travelex NZ
Hi, thank you so much for your feedback! We’re so pleased to know you had a positive experience with us. If there’s anything we can do to make your next visit a 5-star one, please let us know. Wishing you smooth travels ahead. Kind regards, Online Support Team.
Vikram Dutta from Sylvia Park, Auckland - Great service!!
I had fantastic service from Vikram, the manager at Sylvia Park, Auckland. My currency was delivered on time but when I got caught up and missed my pickup time, Vikram called to let me know the currency was there.
He helped me sort out some issues with denominations and generally couldn't have been more helpful.
I will continue to use his services for my future travel/currency needs.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Very helpful and friendly customer…
Very helpful and friendly customer service. Top-ups are easy by using the app, but I wish there were more currencies available.
6. September 2026
Antwort von Travelex NZ
Hello, we’re so pleased to receive your positive review. Your feedback is invaluable as we aim to provide nothing less than 5-star service. Thank you for choosing us, and we hope to welcome you back soon. Safe travels! Kind regards, Online Support Team.
Good easy process although some…
Good easy process although some ambiguity over collection point payment - could be improved on what they say will happen - but in the end sorted fine
6. September 2026
Antwort von Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Exceptional Customer Service
Lovely lady at NorthWest mall. I've been served by her a couple of times now. She is thorough, meticulous, very knowledgeable about the products and provides lovely customer service.
23. April 2026
Antwort von Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Quick service online ordering of cash
Quick service online ordering of cash, friendly staff
4. September 2026
Antwort von Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
Sylvia Park
Sylvia Park: Clear explanations, helpful staff member, great experience
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
I was kept informed
I was kept informed. So great communication. Pleasant experience when I was collecting money. Friendly staff.
3. September 2026
Antwort von Travelex NZ
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
Great service from Jono in Nelson…
Great service from Jono in Nelson yesterday.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Travelex NZ
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
The card is great ,easy to set up .I…
The card is great ,easy to set up .I have used it everywhere in qld .I keep track of my funds and can top up easy
2. September 2026
Antwort von Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Fantastic service
Fantastic service. Even made sure some small bills were included which makes things easier on arrival.
2. September 2026
Antwort von Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
TravelEx Hamilton made the effect to…
TravelEx Hamilton made the effect to contact me to arrange another pickup day due to staff sickness and office would not be open. Otherwise I would have turned up to a note on the door "closed due to sickness".
1. September 2026
Antwort von Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Antwort von Travelex NZ
Hi, thank you so much for your feedback! We’re so pleased to know you had a positive experience with us. If there’s anything we can do to make your next visit a 5-star one, please let us know. Wishing you smooth travels ahead. Kind regards, Online Support Team.
Easy to transfer money
Easy to transfer money. Picked up some cash at Christchurch Airport, the lady was great
1. September 2026
Antwort von Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
ID lists need updating for paperwork in the store
Process was easy online and processed within recommended time . But when I went in to collect money today at the Masterton Store. Going by the confirmation email I had used my Drivers Licence online and list in confirmation email stated extra ID required , so presented Gold Card as showing as one of the options on online confirmation email . But was also asked for additional ID -ie Passport or Bank statement or Birth / Marriage certificate to check off on their checklist in store . Either online details need to be updated or made clearer for the paper documentation in the Paper plus stores to say exactly the same . Revisiting store tomorrow now to take extra ID that they are happy with.
6. September 2026
Antwort von Travelex NZ
Thanks for taking the time to share your experience. We’re sorry it wasn’t quite what you expected. We always strive to make things as smooth as possible, so we’ll take this feedback on board. Safe travels! Kind regards, Online Support Team.
Purchasing online made easy.
31. August 2026
Antwort von Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
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