Travelsoon Bewertungen 

Avoid! do not use this agency

Worst company I have ever booked with . Travelling today and flights have changed and travel soon dont let you know aparently you have to tell then !!!! Ignorant and rude customer service . Never use this company again
AVOID !!!!!!!!

Okay so I think some people blame travel companies for things that aren’t their fault etc. My experience with Travelsoon has honestly been fab.

Firstly, me and my friends are Students and we’re wanting to avoid paying loads. I phoned travelsoon and they were so helpful! Firstly the girl I spoke to on the phone was so patient with me (trying to organise 5 people to send you money is difficult). She waited patiently on the phone for me and explained everything in full as it is my first time booking a holiday. I suffer badly with anxiety and no question was too silly and she put my mind at ease. Unfortunately the hotel she put us in had bad reviews (mould and dirt) and was really nervous about it so wanted to change. The next girl I spoke to on the phone found us another amazing hotel for no extra cost as she took time to match the price!!

Then one of our passengers had to unfortunately drop out due to unexpected circumstances and Sue even offered to sort a bit of money back, I thanked her but we were okay as we still wanted two rooms! All in all travelsoon took their time to go through everything with me and make me feel at ease throughout the whole process . Sue answered every question I asked on the phone and emailed me back quickly. Again no question was too much and they definitely put my mind at ease!

For people writing that your on hold for a while, ITS A SMALL INDEPENDENT COMPANY. They are not going to have enough staff to constantly pick up the phone quickly as people like me take ages and they go through everything with you! I found this company so much better and honest to work with. Thankyou Travelsoon!! Will definitely be booking again!! Excited to go on holiday now!!

My wife and I booked a last minute holiday with Travelsoon to celebrate a special occasion and try to relax from what can only be described as an extremely stressful year. We arrived to our hotel on the 21st June only to be advised that we did not have a reservation.

After some very embarrassing back and forth whereby our passports were removed and the hotel were demanding a cash payment to be given a room for the night (we only had card) we were finally able to sleep for the night. From that evening we, and the next morning, my daughter tried to get in touch with anyone from the company to try and rectify this. My daughter was met with complete rudeness whilst we were waiting for this issue to be resolved. We were extremely upset, stressed and worried - not what you want from a one week all inclusive holiday.

As you can imagine we sent an email complaint immediately, followed by a further letter, and as of today - 8th August - have not received a response, much less anything else.

Thoroughly disappointing and we will be taking this complaint further.

Writing on behalf of my girlfriend in addition to her last review. Don’t be fooled by any of the replies this company is leaving towards the negative comments. She is actually owed £120 as this was the price she was made to pay to amend three flights which had been booked INCORRECTLY by an agent. Nothing has been sent to the bank account, not even the £6 which seems to have been plucked from thin air? Very unprofessional. Even after your holiday is over they will continue with lies. I personally had to call the company multiple times to try and get the issues resolved and one agent even hung up in the middle of my complaint. The one thing that actually was received from them was the £25 voucher to book with them again... HA

AVOID THIS COMPANY AT ALL COSTS.
I booked a holiday with this company and they literally sent me to the worse hotel i have ever seen. It was that bad i stayed 10 minutes.
Being a solo female traveller i felt unsafe and the accommodation was definitely not 3* as they advertised. I had to pay £350 for alternative digs and then to add insult to injury
Did not get a penny back from Travelsoon.
Disgraceful company.

This travel company should be avoided. I was willing to book the holiday myself online through them but the travel agent said price could change as it wasn't live. So I used the agent but she booked the wrong flights for me and 3 friends by mistake. The agent then apologised and said they will amend this free of charge, all of this was on voice recording as well! I then got a phone call from a manager saying that I had to pay the extra, even though it was their mistake! Trying to sort this out went on for months and nothing got solved so I ended up paying more than was needed! The agents on the phone are totally rude and do not let you speak, I even got sent the voice recordings which according to them have me agreeing to pay extra and you can clearly hear me saying I wouldn't as it was their fault! This company will LIE to get extra money from you, you are better off booking something yourself via skyscanner and trivago!

The only reason it isn’t 5 stars is because we had to phone as the website wouldn’t give us an option to pay deposit we could only pay for holiday in full. However once contacting for help we were contacted by Roxie who was very quick in phoning us and was extremely helpful and very friendly. Will definitely be booking through travelsoon again.

We booked our holiday, Travelsoon rang us to say the flights were no longer available and found us better flights within 5 minutes
*** Fantastic ***

Excellent service!!!
Thank to Sarah, she is amazing!!!!!
Brilliant attitude, best deal, she knows what is best for us and she always finds best options and meets all queries. She is a credit to the company.
We are happy to recommend your company to all friends and family.
Thank you so much!!!!

DO NOT USE! Worst experience with booking a holiday I have ever encountered.

I booked my best friends hen do (11 people in total), stressful enough as it is without the rude staff who speak over you on the phone. My holiday was booked with Amy who once received payment was virtually impossible to get in touch with until the point where I was told by Sue (Manager!) incorrect information that my holiday was to be paid for in full much sooner and that she had been trying to contact me (not 1 missed call – I mean as if I would ignore the phone given the circumstances of the booking!) and that Amy had told me. Bearing in mind this was the holiday cost of 11 people. Considering Sue is a manager of customer service she done nothing to help me, to the point where I was in tears on the phone. Closed answers with “Yes madam, No madam” in all honesty I have never spoken to anyone with an attitude like hers. There’s me assuming Customer Service managers were supposed to help you…

I then had this escalated to her manager (after contacting their CEO) who apologised listened to the calls and finally got Amy to contact me who also apologised the that incorrect information about my price was given and this was resolved. I explained the stress and embarrassment I had encountered having to go back to all my friends with different prices, begging for money and then to tell them a different price that was required. They clearly do not communicate with each other in the company.

I then read online that the hotel Amy had booked (I was told was hen-do friendly) actually charged a 300euro security deposit per person, per room! I went back to Travelsoon anxiously to have some sort of confirmation that this wouldn’t be the case to get email confirmation confirming this for me (happy with) to then getting to the hotel and being told the email was nothing to do with them and the room deposit still stood. I then had to ask 10 guests to hand me 100 euro each out of their spends to pay for this! I obviously emailed Travelsoon immediately requesting this to be resolved. I received an email back (3rd June) apologising and saying they were looking in to this for me. Low an behold I returned from the holiday 3 weeks ago and still haven’t even received a response!

I work in customer service myself so therefore speaking on the telephone doesn’t bother me what so ever however the anxiety I felt having to call this company when I needed assistance was of the scale and I am shocked to see there are 5 star reviews about them.

I received no compensation or goodwill gesture, I received 1 apology and I would certainly never recommend or consider booking with them again. I also notice they have reviews and wall posts switched off on their Facebook page... I wonder why!

UPDATE - Following this I received an email from the "Customer Service" advising they were sorry to hear of my experience and would look in to this in more detail for me! They advised this could take up to 14 days............ 3 weeks later!!! I am yet to hear so I send them an email which they don't reply too! LOL

Had problems with our self catering apartment and Sue and the team got on the case , resulting in a upgrade to a 4 star plus half board,,amazing and so good to have super staff.

Lovely’ people Thanks From Is all

First & last time I would be booking my holiday through travelsoon, I’ve never had such a bad experiences in booking a holiday in all the years I’ve traveled, I booked a holiday & paid in full, when I finely got all the documents through, I noticed they had put me in a different hotel that I had originally booked, after calling them up to be told they had made a mistake & they will correct this, a week goes by & still hadn't been sorted, I had called back about 6 times, then I asked to speak to a manager, & was told they can’t put me through that they can only email the manager, so I asked them to email the manager asking them to contact me, I’ve been back of my holiday for 6 weeks now & still had no call or email from a manager .

Booked a holiday and paid in full as it was near to travelling.
10 days later received documents for the wrong hotel.
Endless phone calls and nothing was done, worried was putting it mildly.
Had to get citizens advice bureau and trading standards involved.
Finally just over a week to flying received the correct hotel but the transfer was now at the wrong hotel.
Back to trading standards who finally got us the holiday paperwork sorted a week before we went.
They knew they had messed up and had every chance to put it right.
But no they totally ignored what we said.
There's a lot of money involved when booking a holiday but to be sent the wrong hotel, stressing because they wouldn't listen.
Would NEVER book with them again, don't know what would have happened without going to citizens advice. BE WARNED.

Not even been on my holiday with this company yet and already dreading it due to the way things have gone so far ended up with only 5 full days even though payment was taken for 7 when I booked then I was told transfers were not added and I know %100 they were (who books a package holiday without adding transfers) . Not been helpful at all so far . I have emailed to see if they can rectify this without once again asking for more money but after reading other reviews I do t hold out much hope for anything to change .

Shocking site. Ruined my mums wedding

I’ve had the worst experience ever! I’ve had £900 taken out my account unauthorised! Which im struggling with them to refund. One of the managers is extremely rude and unhelpful. Made the whole booking a holiday thing unbearable. As soon as they have your deposit I’ve been harassed for payment even though it’s not due for months. Never again!

Angel was so professional helpful and friendly and took away the stress of me finding the ideal holiday

Very impressed and also recommended to a friend

Chloe was brilliant. Great price, great holiday, great service. Really impressed will definitely use them again

EXCELLENT SERVICE X WOULD DEFO USE AGAIN X