Trustsentinel Bewertungen 

Antwort von Trustsentinel

Vor 5 Tagen

Hi Stephen,

For anyone reading this, here is the full picture.

Stephen placed his order on June 18th and received it on July 1st. He has since read negative reviews online and decided he no longer has confidence in the product, without having tested it or experienced any issue with it directly.

On the Gmail address: we are a new brand and we use a dedicated Gmail account for customer service. This is extremely common among new businesses and startups. Gmail is owned by Google, one of the most trusted companies in the world. A branded email domain is a cosmetic detail that has no bearing whatsoever on whether a company is legitimate.

On British safety standards: the product is CE marked and uses a certified electrochemical sensor. As we have stated publicly, the vast majority of CO detectors sold in the UK, including FireAngel, Kidde and Honeywell, are manufactured in China to the same standards.

On the return request not being acknowledged: we respond to every email. If Stephen has not received a reply, we would ask him to check his junk folder and resend his request to info@trustsentinel.co.uk. We have never ignored a return request and we will not start now.

We process refunds immediately, without argument. Stephen is welcome to return his order and receive a full refund as per our 90 day returns policy.

The Trust Sentinel Team
trustsentinel.co.uk

Antwort von Trustsentinel

Vor 5 Tagen

One important detail: this reviewer has never purchased from us. Not once. He has not tested our product, not contacted our customer service, and has no direct experience with Trust Sentinel whatsoever.

What he has done is build an entire case based on assumptions, speculation about which model we use, specs from a third party manufacturer he assumes is ours, and observations about our website that he has chosen to interpret in the worst possible light.

He claims to work in fire safety product certification for 10 years, yet he cannot confirm whether the MOES alarms he references are safe or compliant either, by his own admission. He is guessing at our product specs based on what a device looks like on a screen.

Trustpilot exists for customers to share genuine experiences with businesses. This is not that. This is a detailed opinion piece from someone who has never bought from us, never spoken to us, and never given us any opportunity to respond to his concerns directly.

If you have questions about our product, we are reachable at info@trustsentinel.co.uk and we respond quickly. Judge us on how we treat our actual customers, not on the assumptions of someone who has never been one.

The Trust Sentinel Team
trustsentinel.co.uk

Antwort von Trustsentinel

2. Juli 2026

Hi Mrs Parkman, thank you for your feedback, even if we strongly disagree with it.

We are a new brand, launched in 2026, yes. That is not a red flag, every brand starts somewhere. Our website runs on Shopify, one of the most trusted e-commerce platforms in the world, and all payments are fully secure.

On the product: yes, it is manufactured in China, as is the vast majority of electronics on the market including Apple, Samsung, FireAngel, Aico and countless others. What matters is the quality of the sensor and what it does. The Trust Sentinel uses an electrochemical sensor that detects carbon monoxide from the very first PPM and displays live readings on screen at all times. Most standard alarms, including ones sold in B&Q and Argos, only alert you when levels are already dangerously high. Ours does not.

On the reviews: we are new and our review base is growing. We have not claimed otherwise.

On the Amazon comparison: similar looking products exist, but the sensor quality, calibration and live display are what set ours apart. A cheaper product that fails to alert you in time is not a bargain.

We are sorry you feel this way. Our customers who have tried the product know exactly what it does and why it matters.

Antwort von Trustsentinel

2. Juli 2026

We are sorry to see this review, but we would respectfully ask: what is this based on?

We are a legitimate UK business operating on Shopify, one of the most secure and trusted e-commerce platforms in the world. Every order is processed securely, every customer receives their product, and every refund or issue is handled promptly by a real team.

Leaving a public review claiming a business may be fake, with no evidence and without having purchased or contacted us, is a serious allegation that causes real damage to a genuine company and the people behind it.

If you have a specific concern, we invite you to reach out to us directly at trustsentinel.info@gmail.com and we will be happy to address it. We have nothing to hide.