Angelie's respnse to my request for a return and refund was prompt. She pointed out that I had a subscription, thank goodness because I had no idea! I was offered a 50% refund and to keep the produc... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Arlyn was fantastic so quick and responsive, empathetic and followed through asap. I have Never had a response as fast as this and handled so quickly and so well. Thank you so much Arlyn. CS Team Lead... Mehr ansehen
Unternehmen hat geantwortet
I realized my subscription from ROVINA was arriving monthly and requested it to stop as I had enough product . My email was answered very quickly and the necessary adjustments to my subscription we... Mehr ansehen
Unternehmen hat geantwortet
my capsules are pale orange and look diluted. Not the colour shown in ads or even on packaging? It says one gel per day and it’s 12mg but I just read on another review they agree they only contain 3m... Mehr ansehen
Unternehmen hat geantwortet
4,3
Hervorragend
623 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Thank you Jean
Thank you Jean!
Your immediate reply to my email... AND my request for help was wonderfully pleasant! (I wish my doctor's office was this easy...🤗)
Again, thank you
D. S
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tryrovina
Hi Ann,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Jean was able to assist you promptly and make your experience a pleasant one. We truly appreciate your kind words and your feedback, it means a lot to our team. We’re always here to help whenever you need us
The Rovina Support Team.
Great costumer service
7. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tryrovina
Hi Oksana,
Thank you so much for your 5-star review! We’re delighted to hear you had a great experience with our customer service team. Your feedback means a lot to us, and we truly appreciate your support. If you ever need anything, we’re always here to help
The Rovina Support Team.
Jean was wonderful and helpful in all…
Jean was wonderful and helpful in all aspects, thank you!
7. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tryrovina
Hi Adam,
Thank you so much for your kind 5-star review! We’re delighted to hear that Jean was wonderful and helpful in all aspects of your experience. We truly appreciate your feedback and will make sure to share your lovely words with her. If you need any further assistance, we’re always here to help
The Rovina Support Team.
I wanted to Thank Jean for excellent…
I wanted to Thank Jean for excellent customer service and getting back to me about my order immediately contacted me to let me know that they’re preparing to ship it. Thank you for reaching out most companies don’t do that.!
7. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tryrovina
Hi Angel,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Jean provided you with excellent customer service and kept you updated about your order. We always aim to keep our customers informed every step of the way, so it means a lot to know this was appreciated. We truly value your support and will be sure to share your kind words with Jean. If you need anything else, we’re always here to help.
The Rovina Support Team.
Excellent product
Excellent product. And the customer service with Anthony was fast and excellent too. Thank you very much
7. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tryrovina
Hi Margarita,
Thank you so much for your 5-star review! We’re delighted to hear that you’re happy with the product and that Anthony was able to provide you with fast and excellent customer service. We truly appreciate your kind feedback and will make sure to pass your appreciation on to him. If you need anything in the future, we’re always here to help.
The Rovina Support Team.
Quick response from Nicole
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tryrovina
Hi Mauricio,
Thank you so much for your 5-star review! We’re glad to hear you received a quick response from Nicole. We truly appreciate your feedback and will be sure to pass your kind words on to her. If you need any further assistance, we’re always here to help.
The Rovina Support Team.
Can’t find a way to opt out of my…
Can’t find a way to opt out of my subscription.
Didn’t realize that I had signed up for a continuous subscription.
This place is scetchy
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tryrovina
Hi Julie,
We’re sorry to hear about your experience and understand your concern regarding the subscription.
To clarify, subscription terms are presented at the time of purchase, including details of recurring billing. However, we’ve reviewed your case and can confirm that your subscription has now been cancelled and the latest charge has been refunded.
We have also reached out to you via email with the full details of the resolution. Please check your inbox (and spam/junk folder just in case) for our message.
We appreciate your feedback and remain committed to ensuring all concerns are handled fairly and transparently. If you need any further assistance, we’re here to help.
The Rovina Support Team.
This is a great company with great…
This is a great company with great customer service. They dont ask they just do whatever to satisfy the customer. Kat helped me out today, I requested a refund after I believe the product was already sent out. She still went ahead and gave me a discounted refund. If you email them they respond promptly. The product I have a subscription for is Astaxanthin and its amazing for my overall health and my skin is getting so firm and glowy.
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tryrovina
Hi Lisa,
Thank you for taking the time to share your experience and for the 5-star review. We’re glad to hear Kat was able to assist you and provide a solution that worked for you.
We always aim to respond promptly and support our customers fairly, so it’s great to know this reflected in your interaction with us. We also appreciate your continued support of astaxanthin and are happy to hear you’re enjoying the benefits.
The Rovina Support Team.
Jodi fixed me up she was absolutely…
Jodi fixed me up she was absolutely amazing customer service. I appreciate how fast and precise she was with the help. I love this company's products a d their customer service.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tryrovina
Hi Tracy,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that Jodi provided such amazing customer service and was able to assist you quickly and precisely.
Your kind words truly mean a lot to us, and we’re so happy to know that you love both our products and the support you received from our team. We’ll be sure to pass along your appreciation to Jodi.
Thank you again for being a valued part of Rovina!
The Rovina Support Team.
Nicole handled everything promptly
Nicole handled everything promptly
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tryrovina
Hi Alejandro,
Thank you so much for your 5-star review! We're delighted to hear that Nicole was able to assist you promptly and provide the support you needed. We'll be sure to share your kind words with her. We truly appreciate your feedback and thank you for choosing Rovina!
The Rovina Support Team.
Don’t purchase from this company!
We were scammed into a subscription after making a one time purchase. We have sent numerous emails trying to get the subscription cancelled but we continue to be charged. We tried submitting a claim to our credit card company to stop the automatic payments and they even sent us a new card. But because of the digital footprint, Rovina continues to charge us. Now it seems their online site is closed.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tryrovina
Hi Patty,
We're sorry to hear about your experience and understand how frustrating this situation must be.
We take concerns regarding subscriptions and billing very seriously and would like the opportunity to review your account and resolve this matter. Our team has been actively reviewing related inquiries and is committed to ensuring that any subscription concerns are properly addressed.
Please contact us directly at info@tryrovina.com with your name, email address, and any relevant order information so we can investigate further and assist you as quickly as possible.
We appreciate your feedback and hope to have the opportunity to make things right.
– Rovina Customer Support
My purchase was for what I thought was…
My purchase was for what I thought was a "One-Off" purchase, NOT an ongoing subscription. I have been billed for a second batch, which I have yet to receive in-spite notifying them not to send further and for them to remove the pending charge, which was ignored.
I have come to the conclusion that this is just a scam to steal, and, if you have to steal to sell a product well "god knows" what is in the actual product, after all it is a "RED" pill, and not to be trusted.
I believe the only way to keep them out of my account is to cancel and renew my credit card details and I would Advice anyone with same problem to do the same.
FURTHER TO THE ABOVE:
I am pleased to say that I have been refunded AU$67 as @ 9/6/26, and hope for no further mis-understandings.
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tryrovina
Hi Jennifer,
We’re sorry to hear about your experience and understand how frustrating this situation must have been. We want to assure you that we never lock customers into a subscription, and customers may cancel anytime either through our customer portal or by contacting our support team for assistance.
The subscription details are disclosed throughout the ordering process, including before checkout, during checkout, in the confirmation email, and inside the customer account portal.
After reviewing your case, we can confirm that your recent recurring order has already been canceled and refunded, and your subscription has also been fully canceled to ensure there will be no future recurring charges.
We’ve also already reached out to you directly through email to assist further and make sure your concerns are properly addressed.
Your feedback is important to us, and we appreciate the opportunity to resolve this matter.
The Rovina Support Team.
Donna was wonderful to work with and…
Donna was wonderful to work with and went out of her way to take care of my situation. I can't thank her enough for her kindness and her service.
Janet
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Tryrovina
Hi Janet,
Thank you so much for taking the time to share your feedback. We're delighted to hear that Donna provided such wonderful service and went above and beyond to assist you. Your kind words mean a great deal, and we will be sure to pass along your appreciation to her.
Thank you again for your support, and we're glad Donna was able to help make your experience a positive one.
The Rovina Support Team.
Miya is worth her weight in gold
Miya is worth her weight in gold. The Customer service I received with her was easily one of the best experiences I’ve ever had in that arena. To begin with, she answered the first email that I sent immediately. She also knew that I was not happy because I made that very clear. But she stayed pleasant, patient, and after multiple conversations with me, she completely solved my problems and resolved all my issues without me ever feeling that she wasn’t trying her best to make me happy. Thank you Rovina and thank you Miya.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tryrovina
Hi Toni,
Thank you so much for your wonderful 5-star review!
We are truly grateful for your kind words and delighted to hear that Miya provided one of the best customer service experiences you've ever had. We understand that you initially had concerns, and we're glad Miya was able to assist you with patience, professionalism, and dedication until all of your issues were fully resolved.
Your feedback means a great deal to us, and we will be sure to share your compliments with Miya. Team members like her strive every day to provide exceptional support, and it's always rewarding to hear when their efforts make a positive difference.
Thank you for choosing Rovina and for taking the time to share your experience. We truly appreciate your support and look forward to serving you again in the future.
The Rovina Support Team.
The staff at Rovina were quite helpful…
The staff at Rovina were quite helpful in addressing my concerns, in particular, Rauda and Jodi went out their way to make my experience an ease. Thank you.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tryrovina
Hi Daniel,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that Rauda and Jodi were able to assist you and make your experience smooth and hassle-free.
We truly appreciate your kind words, it means a lot to our team and motivates us to continue providing excellent support to our customers.
We’ll be sure to pass along your appreciation to both Rauda and Jodi.
Thank you again for being a valued part of Rovina!
The Rovina Support Team.
Thanks to Jean who helped me resolve…
Thanks to Jean who helped me resolve our issue! Much appreciated!
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tryrovina
Hi Sam,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that Jean was able to help resolve your issue and provide the assistance you needed.
We truly appreciate your kind words and support. Feedback like yours means a lot to our team and motivates us to continue providing the best customer service possible.
We’ll be sure to share your appreciation with Jean as well!
Thank you again for being a valued part of Rovina!
The Rovina Support Team
Isaias helped me with my product that…
Isaias helped me with my product that was lost in transit. Very helpful and rapid responses via email. Will order again knowing they stand behind their product.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tryrovina
Hi Micah,
Thank you so much for your kind feedback and 5-star review!
We’re really happy to hear that Isaias was able to assist you promptly and help resolve the issue with your order. It’s great to know you felt supported and well taken care of throughout the process.
We truly appreciate your trust in us, and we look forward to serving you again in the future!
The Rovina Support Team.
Had a problem and it was handled…
Had a problem and it was handled immediately. Would definitely suppose this manufacturer again.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tryrovina
Hi Sally,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that your concern was handled immediately and that you had a positive experience with our team.
We truly appreciate your support and kind words. Feedback like yours means a lot to us and motivates our team to continue providing the best service possible.
Thank you again for your trust in Rovina , we look forward to serving you again in the future!
The Rovina Support Team
Your assistant Aira was super quick in…
Your assistant Aira was super quick in communicating with me in a very nice and friendly word depiction. Aira acted in a managerial manner, promptly resolving an unfortunate situation. Aira is credit to herself and to Rovina.
Thank you Aira.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tryrovina
Hi Steve,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that Aira was able to assist you quickly, professionally, and with such a friendly approach.
Your kind words about her communication, professionalism, and prompt resolution truly mean a lot. We’re proud to have team members like Aira who are dedicated to providing excellent customer support and ensuring our customers feel valued and heard.
We’ll be sure to share your wonderful feedback with her recognition like this is incredibly motivating for our team.
Thank you again for being a valued part of Rovina!
The Rovina Support Team
Customer service
Love the product but didn't want to have a subscription and their customer service was excellent. They stand by their product and, their customers. You can't ask for more.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tryrovina
Hi Cher,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that you love the product and that our customer service team was able to assist you with your subscription concern.
We truly appreciate your kind words about our commitment to both our products and our customers. Feedback like yours means a lot to our team and motivates us to continue providing the best service possible.
Thank you again for being a valued part of Rovina!
The Rovina Support Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.