I did not receive my order because of address issues. I discussed this with Maica who re-ordered the product and verified my address. For whatever reason, it had been weeks since I ordered and still h... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
I did not receive my order because of address issues. I discussed this with Maica who re-ordered the product and verified my address. For whatever reason, it had been weeks since I ordered and still h... Mehr ansehen
Unternehmen hat geantwortet
I needed to cancel my subscription because I have 11 bottles sitting on my cabinet. When I contacted Soluma via email, Ivan responded promptly and offered to suspend my subscription for a few months.... Mehr ansehen
Unternehmen hat geantwortet
Janelle from customer service answered me promptly and took care of the problem I had with an order I didn’t put in. She was very courteous and showed concern in keeping in contact with me until the... Mehr ansehen
Unternehmen hat geantwortet
I am most appreciative of Maica/Jamaica in Customer Service for refunding me my first order, which I had not opened on the advice of my doctor, who told me not to take it. By mistake, I was signed... Mehr ansehen
Unternehmen hat geantwortet
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Mavelyn was quick to answer my email and was very courteous, respectful, and helpful.
Although the product did not work for me, Jamaica provided great support, quickly answering my questions and helping me cancel my subscription. I appreciate the professional and timely response.
Excellent responsiveness to emails.
I am incredibly thankful for the support I have received regarding my order with Soluma. Janelle was the one who efficiently and kindly helped me with my questions. I appreciate the integrity of this company and those who are serving their customers with excellence.

Antwort von Trysoluma
Janelle from customer service answered me promptly and took care of the problem I had with an order I didn’t put in. She was very courteous and showed concern in keeping in contact with me until the problem was resolved.

Antwort von Trysoluma
I needed to return my items. Clarence was the customer service representative who helped me. He was very very thorough in handling the procedure.

Antwort von Trysoluma
I did not receive my order because of address issues. I discussed this with Maica who re-ordered the product and verified my address. For whatever reason, it had been weeks since I ordered and still had not received the product and the tracking of my package had not moved forward for at least two weeks. After much frustration I asked Maica to please refund my money and she did. I was honestly beginning to think this was a scam, but I received my refund almost immediately. Thank you Maica!

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Kristen was very helpful and understanding, i appreciated the excellent service!

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Maven was very helpful and friendly and took care of my needs quickly.

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Kristen was very prompt in getting back to me and she made my experience easy. Most of the time when you have an order problem you get hassled by the company but she really understood my issue and was very understanding and helpful.

Antwort von Trysoluma
Ivan was very supportive, understanding and always responded with courtesy and follow through.

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Kristian/Ian were so very helpful. They are knowledgeable, and answered my numerous questions promptly and courteously. They exceeded my expectations! Great ambassadors for the company!

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Clarence was extremely helpful and compassionate.

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Excellent customer service. Clarence was very responsive and helpful when I requested a product return.

Antwort von Trysoluma
I needed to cancel my subscription because I have 11 bottles sitting on my cabinet. When I contacted Soluma via email, Ivan responded promptly and offered to suspend my subscription for a few months. While this might be an option for some people, it would not work for me as I have enough for over a year. Responding back to Ivan, I again asked that my subscription be cancelled, and he did cancel it. His responses were very cordial, thorough, and prompt.
Cindy Kovalik

Antwort von Trysoluma
Ian/Kristian were very helpful with taking care of my subscription. I appreciate the kind customer service and the fact that everything was taken care of immediately and very professionally. I will do business again with this company in the future.

Antwort von Trysoluma
My inquiry was answered promptly and Ivan’s customer assistance has been extremely helpful and professional. I have kept his initial response and will continue to reach out to him for assistance if needed in the future.
I have had a very positive experience with this company.
Thank you, Jamie

Antwort von Trysoluma

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Ivan responded to me very quickly after receiving my email and he initiated a prompt solution to my concern. He provided excellent customer service.

Antwort von Trysoluma
Associate was very responsive and understanding of my issue. She offered a compromise solution, which was appreciated, but I delined and she unerdtoof.

Antwort von Trysoluma
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.