Trysoluma Bewertungen 

168
TrustScore 4 von 5

3,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 3 von 5 Sternen

I did not receive my order because of address issues. I discussed this with Maica who re-ordered the product and verified my address. For whatever reason, it had been weeks since I ordered and still h... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

I needed to cancel my subscription because I have 11 bottles sitting on my cabinet. When I contacted Soluma via email, Ivan responded promptly and offered to suspend my subscription for a few months.... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Janelle from customer service answered me promptly and took care of the problem I had with an order I didn’t put in. She was very courteous and showed concern in keeping in contact with me until the... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

I am most appreciative of Maica/Jamaica in Customer Service for refunding me my first order, which I had not opened on the advice of my doctor, who told me not to take it. By mistake, I was signed... Mehr ansehen

Unternehmen hat geantwortet


Kontaktinformationen

3,8

Gut

TrustScore 4 von 5

168 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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3,8

Alle Bewertungen

(168)

163 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Great Customer Support

Although the product did not work for me, Jamaica provided great support, quickly answering my questions and helping me cancel my subscription. I appreciate the professional and timely response.

20. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I am incredibly thankful !…

I am incredibly thankful for the support I have received regarding my order with Soluma. Janelle was the one who efficiently and kindly helped me with my questions. I appreciate the integrity of this company and those who are serving their customers with excellence.

19. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Trysoluma

Hi Cheryl,

We're genuinely moved by your kind words, and we cherish the opportunity to have served you. Hearing that Janelle was able to help you with warmth and care truly means the world to us it's exactly the spirit we aim for every single day.

At Soluma, we believe the real star of the show is the product itself, and knowing it met your expectations brings us genuine joy. It's customers like you who remind us why we put so much heart into what we create.

We're honored by this beautiful review, and we'd be delighted to welcome you back anytime. Until then, we're sending you our warmest thanks.

Bewertet mit 5 von 5 Sternen

Janelle gave great customer service

Janelle from customer service answered me promptly and took care of the problem I had with an order I didn’t put in. She was very courteous and showed concern in keeping in contact with me until the problem was resolved.

19. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Trysoluma

Hi Joyce,

We're truly thankful for the trust you placed in us, and it means so much to hear how our team cared for you especially the way Janelle stayed in touch every step of the way until everything was settled. That kind of attentive, personal care is something we hold dear.

At the heart of it all, though, is the Soluma experience itself the quality and thoughtfulness built into everything we offer. Knowing that the resolution brought you peace of mind, and that our products remain something you can rely on, fills us with genuine pride.

We're deeply grateful for your wonderful words and for giving us the chance to make things right. We'd love to warmly welcome you back anytime until then, please know you're always in good hands.

Bewertet mit 4 von 5 Sternen

I needed to return my items

I needed to return my items. Clarence was the customer service representative who helped me. He was very very thorough in handling the procedure.

19. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Trysoluma

Hi Marlene,

We really appreciate your four stars thank you! You mentioned how incredibly thorough Clarence was in handling your return, and that attention to detail is something we take to heart in everything we do. It's the same care and reliability we've built into Soluma, designed to give you a smooth, worry-free experience from start to finish. We'd be delighted to have you back anytime; you're always welcome here!

Bewertet mit 3 von 5 Sternen

I did not receive my order because of…

I did not receive my order because of address issues. I discussed this with Maica who re-ordered the product and verified my address. For whatever reason, it had been weeks since I ordered and still had not received the product and the tracking of my package had not moved forward for at least two weeks. After much frustration I asked Maica to please refund my money and she did. I was honestly beginning to think this was a scam, but I received my refund almost immediately. Thank you Maica!

18. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Trysoluma

Hi Peggy,

We hear you, and we truly appreciate you sharing this thank you. We're so sorry your order got tangled up in address and shipping delays, and that you were left waiting far longer than you should have been. You mentioned how close you were to thinking it was a scam, and that honesty means a lot to us; we're grateful Maica was able to step in, re-order, verify your address, and get your refund to you almost right away. For whatever it's worth, that's not the experience we want for anyone with Soluma we work hard to make it a product you can trust completely, and we know trust is earned, not given. We'd love the chance to make things right and welcome you back whenever you're ready.

Bewertet mit 5 von 5 Sternen

Kristen was very helpful and…

Kristen was very helpful and understanding, i appreciated the excellent service!

18. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Trysoluma

Hi Kathy,

We're so happy you had a great experience thank you for those five stars! You mentioned how helpful and understanding Kristen was, and that's exactly the kind of care we pour into everything we do, right down to Soluma. It's crafted to support you just as warmly as we aim to treat you thoughtful, reliable, and made with you in mind. We'd be delighted to welcome you back anytime; you always know where to find us!

Bewertet mit 5 von 5 Sternen

Maven was very helpful and friendly and…

Maven was very helpful and friendly and took care of my needs quickly.

18. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Trysoluma

Hi Becky,

We're so glad you had a wonderful experience thank you for those five stars! You mentioned how quickly Maven took care of you, and that's exactly the kind of efficiency and warmth we've built into everything we do, including Soluma. It's designed to work for you seamlessly, delivering the same dependable, effortless support you've come to expect from us. We'd love to see you again soon you're always welcome back!

Bewertet mit 5 von 5 Sternen

Kristen was very prompt in getting back…

Kristen was very prompt in getting back to me and she made my experience easy. Most of the time when you have an order problem you get hassled by the company but she really understood my issue and was very understanding and helpful.

14. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Trysoluma

Hi Shirley,

We're truly touched by your five stars thank you! You mentioned how so often order issues end up being a hassle, but Kristen made things feel effortless and genuinely understood. That's the same thoughtful, stress-free experience we've designed Soluma to bring you every day a product made to fit seamlessly into your life, without any friction. We'd love the chance to serve you again soon; you're always welcome back!

Bewertet mit 5 von 5 Sternen

Ivan was very supportive

Ivan was very supportive, understanding and always responded with courtesy and follow through.

14. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Trysoluma

Hi Daphne,

We're so grateful for your five stars thank you from all of us! You mentioned how Ivan always responded with courtesy and genuinely followed through, and that kind of thoughtful, dependable care is exactly what we've poured into Soluma. It's crafted to support you reliably and warmly, every step of the way, just as you deserve. We'd love to welcome you back anytime you always know where to find us!

Bewertet mit 5 von 5 Sternen

Kristian/Ian were so very helpful

Kristian/Ian were so very helpful. They are knowledgeable, and answered my numerous questions promptly and courteously. They exceeded my expectations! Great ambassadors for the company!

18. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Trysoluma

Hi Ellie,

We're absolutely delighted to read this thank you for sharing it with us. Hearing that Kristian and Ian went above and beyond to answer your questions with such knowledge, patience, and courtesy means the world to us. To be called "great ambassadors" is a genuine honor, and we'll be sure to pass your kind words along to them.

We're so proud of the product we've built, and when we hear that the people who share it live up to the standard we set, it fills us with joy. Soluma was crafted with care at every turn, and knowing you experienced that, even remotely, is deeply rewarding.

Whenever you're ready to return, we'd be thrilled to welcome you back. Kristian, Ian, and the whole team will be right here for you.

Bewertet mit 5 von 5 Sternen

Clarence was extremely helpful and…

Clarence was extremely helpful and compassionate.

17. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Trysoluma

Hi Nancy,

We're truly moved by your words thank you for taking the moment to share them. Hearing that Clarence met you with both genuine helpfulness and compassion is exactly the kind of experience we hope every Soluma customer receives, and we're so glad he was there for you.

It means so much to us that you felt understood and cared for, because that's the very spirit we pour into Soluma. We built it with heart, and knowing that warmth reached you through the people who represent it is deeply rewarding.

Whenever you're ready to return, we'd be honored to welcome you back. Clarence and the whole team will be right here, ready for you.

Bewertet mit 5 von 5 Sternen

Excellent customer service

Excellent customer service. Clarence was very responsive and helpful when I requested a product return.

16. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Trysoluma

Hi Rosaria,

We're so glad to hear Clarence made your return experience seamless, that genuinely means a lot to us. Knowing you felt supported throughout the process is exactly what we hope for every customer.

And we're especially thrilled that Soluma earned your trust enough to try it in the first place. It was built with care and intention, and knowing it landed with someone like you makes all the effort worthwhile.

If you ever need anything whether it's exploring our range or just a question along the way we'd love to welcome you back. The door is always open, and we'd be honored to have you with us again.

Bewertet mit 4 von 5 Sternen

I needed to cancel my subscription…

I needed to cancel my subscription because I have 11 bottles sitting on my cabinet. When I contacted Soluma via email, Ivan responded promptly and offered to suspend my subscription for a few months. While this might be an option for some people, it would not work for me as I have enough for over a year. Responding back to Ivan, I again asked that my subscription be cancelled, and he did cancel it. His responses were very cordial, thorough, and prompt.
Cindy Kovalik

4. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Trysoluma

Hi Cindy,

Thank you for this thoughtful note, Cindy. We truly appreciate you taking the time to share your experience, and we're so glad Ivan made what could have been a frustrating process feel cordial, thorough, and genuinely easy. Knowing he listened to your needs and honored your request exactly as you asked means a great deal to us.

And yes, please rest assured that your subscription has been cancelled as requested, so you can enjoy your Soluma collection at your own pace. It warms us to know you have eleven bottles sitting on your cabinet that's a lovely sign of how much you've trusted the product in your daily life, and we're genuinely grateful for that.

Should you ever find your cabinet running low, or simply want to reconnect, we'd be honored to welcome you back whenever the time feels right. Until then, we hope you continue to enjoy every last drop of what Soluma brings to your routine.

Bewertet mit 5 von 5 Sternen

Ian/Kristian were very helpful

Ian/Kristian were very helpful with taking care of my subscription. I appreciate the kind customer service and the fact that everything was taken care of immediately and very professionally. I will do business again with this company in the future.

13. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Trysoluma

Hi,

We're so grateful to hear that Ian and Kristian made taking care of your subscription feel effortless your kind words about the professionalism and care you experienced truly touch us. Knowing you felt taken care of every step of the way is exactly what we strive for.

And we're equally delighted that Soluma has become part of your routine. It was crafted with thought and attention in every detail, and hearing that it's earned your confidence makes all the care behind it worthwhile.

We'd be honored to welcome you back anytime whether it's exploring more of what Soluma offers or simply checking in. Your trust means the world to us, and we look forward to being part of your journey again.

Bewertet mit 5 von 5 Sternen

My inquiry was answered promptly and…

My inquiry was answered promptly and Ivan’s customer assistance has been extremely helpful and professional. I have kept his initial response and will continue to reach out to him for assistance if needed in the future.
I have had a very positive experience with this company.
Thank you, Jamie

22. Juli 2026
Bewertung ohne vorherige Einladung
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Antwort von Trysoluma

Hi Jamie,

We're so moved to hear about your experience, Jamie. Knowing that you've kept Ivan's initial response close and that you'd trust him with your questions again speaks volumes about the connection you've found with us. That kind of trust is something we never take lightly.

And we're especially delighted that Soluma has become part of your world. It was designed thoughtfully, in every detail, and knowing it's made a positive impression on someone like you makes all the care behind it truly worthwhile.

Whenever you're ready to explore more of what Soluma has to offer or simply have a question along the way we'd be honored to welcome you back. Your confidence in us means everything, and we'd love to be there for you again.

Bewertet mit 5 von 5 Sternen

Janelle was very helpful and attentive!

13. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Trysoluma

Hi Geneva,

We're so warmed by your words, Geneva. Hearing that Janelle made you feel genuinely attended to truly seen and cared for is exactly the kind of experience we hope every customer finds with us.

And we're especially glad Soluma played a part in that moment. It was crafted with care and intention, and knowing it's in the hands (or home, or routine) of someone who appreciates those thoughtful touches makes it all the more meaningful.

Whenever you're ready to explore more of what Soluma has to offer, we'd be honored to welcome you back. It was a joy having you, and we'd love to share that warmth with you again.

Bewertet mit 5 von 5 Sternen

Excellent customer service from Ivan

Ivan responded to me very quickly after receiving my email and he initiated a prompt solution to my concern. He provided excellent customer service.

14. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Trysoluma

Hi Jan,

Hearing that Ivan responded to you so quickly and moved so promptly to address your concern means a great deal to us that sense of being heard and cared for right away is exactly the experience we hope every customer has with us.

And we're especially glad Soluma was at the heart of it all. It was designed with thought and care in every detail, and knowing it's earned your trust makes all that intention genuinely worthwhile.

Whenever you're ready to explore more of what Soluma has to offer, we'd be honored to welcome you back. It was a pleasure having you with us, and we'd love to be there for you again.

Bewertet mit 5 von 5 Sternen

Associate was very responsive and and dunderstandinh

Associate was very responsive and understanding of my issue. She offered a compromise solution, which was appreciated, but I delined and she unerdtoof.

13. August 2026
Bewertung ohne vorherige Einladung
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Antwort von Trysoluma

Hi Christine,

We were especially moved by what you described. Knowing that the associate who assisted you was both responsive and understanding of your issue, and that she offered a compromise while fully respecting your decision to decline it, means the world to us. That kind of genuine care listening, offering, and gracefully honoring your choice is exactly the experience we hope every customer has.

We completely understand that not every solution is the right fit, and we're grateful for your honesty. We hope you'll continue to enjoy Soluima and that it proves to be everything you're looking for.

Thank you for being part of our story. We'd be honored to welcome you back anytime you might need us.

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