I did not receive my order because of address issues. I discussed this with Maica who re-ordered the product and verified my address. For whatever reason, it had been weeks since I ordered and still h... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
I did not receive my order because of address issues. I discussed this with Maica who re-ordered the product and verified my address. For whatever reason, it had been weeks since I ordered and still h... Mehr ansehen
Unternehmen hat geantwortet
I needed to cancel my subscription because I have 11 bottles sitting on my cabinet. When I contacted Soluma via email, Ivan responded promptly and offered to suspend my subscription for a few months.... Mehr ansehen
Unternehmen hat geantwortet
Due to health issues my dr did not want me to try these products. So I had to cancel rather quickly. So I don’t have an evaluation for the product. The first time I asked to cancel , the request was n... Mehr ansehen
I worked with Ivan in solving some issues, he went all the way to research the problem to find a solution that would benefit both customer and company. Ivan was very pleasant to work with, he was kno... Mehr ansehen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I had reached out to customer service to cancel a shipment that was inadvertently set up as a subscription which I didn’t want or need at this time. After emailing the company, Jamaica reached out to me and she was able to get my situation resolved. She was knowledgeable, professional and provided great customer service in a responsive and timely manner. Jamaica is a real asset to your company!

Antwort von Trysoluma
I feel better since I started this I started out taking just 1 a day but I'm taking 2 a day now and I'm losing inch's and 10lbs I get out and walk and work in my yard now yes I had an issue to with my order but worked it out

Antwort von Trysoluma
Why is it so hard to quit this company. I don’t want the auto subscription annd requested cancellation. I even emailed back and forth with someone at the beginning of July. WHY is there a new order confirmation in my email today?!! Take me off the auto subscription ASAP!!!!!

Antwort von Trysoluma
Will not cancel my subscription though I have followed their policy. I have reported them to the Ohio’s Attorney General’s office and the city of Tallmadge.

Antwort von Trysoluma
The support I got from Dawn was truly excellent. The product, less so. I bought it because I have a chronic problem with constipation. An add popped up on a game I play on my phone which said Rhodiola Rosea was a treatment for constipation. I was sent and charged for multiple bottles, even though I had only ordered one. The order process was over complicated with more pop-up ads. I sent a complaint; Dawn answered and fixed the order quantity and issued a credit, I believe that same day or a day later than the order. When the shipment came, there were 3 bottles instead of 1. I emailed Dawn, and she said just keep the other two. I did try the capsules for a few days. They made me nauseous and did nothing for constipation. I also got an unsolicited call from someone wanting to build a profile for me for weight loss. I told them I was not interested in losing weight. Anyway, from my experience, Dawn provided really fine support. I do not like the product.

Antwort von Trysoluma
I had the pleasure of dealing with Leana to resolve a subscription issue and I can say it was a very pleasant and helpful experience. Leana was understanding, answered all my questions and treated me with respect.
Thanks Leana,
Michelle

Antwort von Trysoluma
I ordered this product by mistake, and although I contacted them immediately to cancel and get a refund, I have heard nothing. They shipped it out immediately, I refuse to open it as I do not want or need it. I want instructions how to send the product back and cancel any subscription that may be involved, I need an a return address. I would love a customer service phone number but apparently one doesn't exist,

Antwort von Trysoluma
Very helpful and very awesome
Product! Great customer service super compassionate!

Antwort von Trysoluma
I had ordered Soluma thinking it was the answer to my issues with my thyroid but quickly decided it would be too expensive for me to actually reap any benefits (I was told most people don’t feel results until the 4-6 month mark). Because I had enrolled in the subscription service and I had already received 2 orders within two months (each order included 2 month’s worth of pills), I contacted customer service to cancel my subscription. The customer service at trysoluma.com answered my email promptly, informatively and professionally. They gave me the option to extend the time between orders but I still chose to cancel. I appreciate how swiftly they sent me confirmation of my cancellation by e-mail.

Antwort von Trysoluma
This company is a scam. you order one bottle and they automatically put you on auto fill without your approval. I emailed them at the address listed on the website multiple times and have not received a reply. Their website is very deceiving and it is hard to find the customer service number. I stopped payment through my bank and I am keeping any bottles they send. I have registered a complaint with the Better Business Bureau and I am going to comment scam on every social media ad for this product that I find.

Antwort von Trysoluma
I contacted your agent Clarence who helped me and quickly turned a bad situation into a positive one,

Antwort von Trysoluma
Still trying to reach customer service to ensure my subscription has been canceled as well as a return label to return the package as it is now in my possession. Have received no replies, even checked my spam/junk folder. I want to return this package, never to receive another nor have a subscription. I want my account deleted off the site.

Antwort von Trysoluma
I set up a person to help me, he didn’t. He said if I decided to take it, it would come at a fee. (Really?!) Then gave me the number for the nutritional. (That I asked for) I called that number, left a message. Tried again, received someone that said it was not the nutritional line. (Really?!) so I called the other number back and he informed me it would be for a fee. Not helpful at all.

Antwort von Trysoluma
Getting orders I have not ordered and they will not cancel

Antwort von Trysoluma

Antwort von Trysoluma
Jamaica was very helpful in helping with my concerns.

Antwort von Trysoluma
I want to say how helpful and professional Maica was in resolving my issue. I emailed the company that according to some comments I read, I didn’t feel I would be able to take the supplements. She was very understanding and quick to refund my credit card. I had a very pleasant experience with her.

Antwort von Trysoluma
I had an issue with my subscription. I reached out and it was taken care of quickly

Antwort von Trysoluma
Kristian was very helpful in addressing my concerns and resolved my issue. Very much appreciated!

Antwort von Trysoluma
This is for the customer support person, named Ian [Kristian] that helped me. I had a problem with my order and he helped me wonderfully. Took a few days to get what I needed straight but it all worked out well. A great customer service experience. Keeping me informed and making sure he knew what I wanted.

Antwort von Trysoluma
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