I got sticker shock when i had to pay extra custom fees when i paid a mandatory upfront $50 extra for "fees" what ever that means. It worked out technically but felt very clinical
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
That purchase was made in the middle of May! I must admit that I had forgotten about it. Yes, the process from memory was very smooth and the product arrived on the due date. The product is of ver... Mehr ansehen
Can't say anything bad I've purchased a few dolls in the past and got exactly what was described. Although the shipping is quite high (expected), the packages sent were usually earlier then expected... Mehr ansehen
Unternehmen hat geantwortet
Communication, tracking and arrival in NZ in excellent timeline. A bit disappointed the 40"x50" orthopaedic dog bed arrived squashed flat around the outer edges and don't seem to be improving but wi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Ubuy is New Zealand's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy New Zealand. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in New Zealand. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy New Zealand
Kontaktinformationen
118 Hugo Johnston Dr, Penrose, KWI 918054, Auckland 1061, New Zealand, Auckland, Neuseeland
- +64 (4) 8894529
- info@ubuy.com
- u-buy.co.nz
4,1
Gut
374 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Spot on service
Spot on service - very quick and efficient
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von Ubuy New zealand
Hi Jacqueline,
Thank you for the fantastic review! We're glad to hear you found our service quick and efficient. Your support means a lot to us.
Best regards,
Team Ubuy
Antwort von Ubuy New zealand
Hi Tanya,
Thank you for the fantastic review! We're glad to hear your experience was fast and hassle-free. We truly appreciate your support!
Best regards,
Team Ubuy
Trustworthy Customer Service and Reliable Refund Process
I ordered a Levi’s jean that unfortunately had a manufacturing defect. I immediately reported the issue to Ubuy, and their customer support team responded promptly. They asked me to provide pictures and a video to better understand the problem. After their investigation, Ubuy accepted my claim and refunded me the full amount.
Interestingly, they asked me to dispose of the jeans, which means they bore the loss, but they prioritized customer satisfaction and trust. This level of service impressed me and showed that Ubuy values its customers.
Based on my experience, Ubuy’s service is on par with other major online retailers like Amazon. I would recommend visiting their website and considering them for your purchases.
One tip: before placing an order, contact Ubuy’s customer support to clarify any doubts or get more details about the item. It’s similar to asking questions in a physical store before buying something.
Good luck, Ubuy! Keep up the good work.
31. August 2025
Bewertung ohne vorherige Einladung
Antwort von Ubuy New zealand
Hello Ali Akbar Mirza,
Thank you so much for sharing your experience in such detail. We truly appreciate your kind words and thoughtful feedback! We're sorry the product had a defect, but we're glad our team could resolve it quickly and to your satisfaction. At Ubuy, customer trust and satisfaction are top priorities, even if it means taking a loss.
Your comparison to other major retailers means a lot to us, and your tip about contacting support before ordering is a great suggestion for other shoppers. Thanks again for your support and recommendation. We'll keep working hard to earn the trust of every customer!
Best Regards,
Team Ubuy
Huge recommendations
I'm more than happy with my purchase!Fast response and shipping, with well-packed item!Responsible price 😀!
Huge recommendations for seler!
Thank you very much
12. August 2025
Bewertung ohne vorherige Einladung
Antwort von Ubuy New zealand
Hi Nena
Thank you very much for this excellent review! We are thrilled to hear you are more than happy with your purchase and that you appreciated our fast response, quick shipping, and secure packaging. It is also great to know you found the price to be responsible.
Your strong recommendation means the world to us. We truly appreciate your support.
Thank you for choosing Ubuy.
Best regards,
Team Ubuy
Great service
Great service, excellent turnaround time—many thanks!
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Ubuy New zealand
Hello,
Thank you for your positive feedback. We're glad to hear you were happy with our service and turnaround time.
We hope to serve you again soon.
Best regards,
Team Ubuy
None if the two items purchased work
None if the two items purchased work. I suspect bad copies and forgeries.
15. August 2025
Bewertung ohne vorherige Einladung
Antwort von Ubuy New zealand
Dear Hervé Carpentier,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by your experience with the Dell Active Pens.
We have thoroughly reviewed your Order # 30073556328. Our records confirm that two brand-new, original "Dell Active Pen PN350M" units were delivered to your address on August 8, 2025.
At Ubuy, we stand by the authenticity of our products and have strict quality controls with our suppliers. We understand your concern about their functionality, and we are sorry they did not meet your expectations.
Our policy offers a 7-day return window for eligible items to ensure a prompt resolution for any issues. We encourage customers to contact us during this period for seamless assistance. Regrettably, as we did not receive any prior communication from you, our options to assist are now limited.
That said, your feedback is invaluable to us. We will use it to review our processes to prevent similar situations.
Please accept our heartfelt apologies for the inconvenience. We suggest you to please contact the dell support and try troubleshooting.
Best regards,
Team Ubuy
It’s was really nice how you guys…
It’s was really nice how you guys delivered my product
14. August 2025
Bewertung ohne vorherige Einladung
Antwort von Ubuy New zealand
Hi Faarax
Thank you for your kind feedback! We’re glad to hear you had a smooth delivery experience. It’s our pleasure to serve you.
Looking forward to your next order!
Best regards,
Team Ubuy
They had the product I wanted
They had the product I wanted, and at a very reasonable price. It did take longer to arrive than I anticipated but that is more to do with the courier than your company.
31. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Ubuy New zealand
Hello Malcolm Jansen
Thank YOU for your 4-star review! We’re thrilled you found the product at a great price ⭐ While we’re glad the delay was courier-related, we’ll keep refining our delivery partnerships. Hope to serve you again soon!
Best regards,
Team Ubuy!
Easy to order
Easy to order, very fast shipping and tracking was great
21. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Ubuy New zealand
Dear Allan
Thank you so much for taking the time to share your fantastic experience! We’re thrilled to hear that you found ordering easy, enjoyed our fast shipping, and had a smooth tracking journey. This is exactly what we strive for every day!
At Ubuy, we’re committed to making international shopping seamless and stress-free, and your feedback tells us we’re on the right track.
Your support inspires us to keep improving. Happy shopping, and see you next time! 🛒✈️
Warmly,
Team Ubuy!
Product as described
Product as described. Arrived in good time. Works well. Very happy
25. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Ubuy New zealand
Hi Jakz
Thank you for your positive feedback! We're glad to hear the product met your expectations, arrived on time, and is working well. Your satisfaction is our priority, and we appreciate your trust in Ubuy.
We hope to serve you again soon.
Best regards,
Team Ubuy
4x4 5th wheeler hitch kit
The product delivered (eventually) was great. Correct product and very pleased.
When I went to the “New Zealand” u-buy and contacted them on a Wellington phone number, I was told it has closed down and no orders would be supplied. Today I call that number again and I was told that there is no NZ store and all orders are only online from the US
30. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Ubuy New zealand
Hello Shaun,
Thank you for taking the time to share your feedback, and we’re glad to hear you were pleased with the product! However, we’d like to clarify an important distinction to help resolve your concerns.
The website you contacted (https://www.ubuy.co.nz/) and its Wellington phone number are not affiliated with Ubuy (u-buy.co.nz). This is a separate entity, and we understand their discontinuation of service has caused significant confusion and frustration.
For clarity:
🔹 Our official NZ domain is https://www.u-buy.co.nz (note the hyphen).
🔹 All orders are fulfilled directly through our global platform (not a local NZ store), ensuring seamless delivery from our international warehouses.
If you purchased from https://www.ubuy.co.nz, we recommend contacting them directly for resolution:
Phone: 09 77 77 250
Email: info@ubuy.co.nz
Address: Level 8-57 Fort Street, Auckland CBD 1010
For orders placed with Ubuy (u-buy.co.nz or our app), our team is fully operational and ready to assist:
📞 Phone: +64 (4) 8894529
📧 Email: info@ubuy.com
We sincerely apologize for the misunderstanding and appreciate you bringing this to our attention. If you need further support, please reach out. We’d be happy to help!
Warm regards,
Team Ubuy
Quick and easy process from purchase to…
Quick and easy process from purchase to delivery
6. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Ubuy New zealand
Hi Matua
Thank you for your positive feedback! We're glad to hear you found the process quick and easy from purchase to delivery. Providing a seamless experience is our goal, and we appreciate you taking the time to share your satisfaction.
We look forward to serving you again soon.
Best regards,
Team Ubuy
Faster than expected.
Faster than expected.
Great communication. Really glad I got it off Ubuy!
7. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Ubuy New zealand
Hi Barret
Thank you for your positive feedback! We're glad to hear your order arrived faster than expected and that you were satisfied with our communication. Your satisfaction is our priority, and we appreciate you choosing Ubuy.
We hope to serve you again soon.
Best regards,
Team Ubuy
Quality
Quality. Everything in relation to purchasing, shipping, tracking, receiving, and opening this unique, carefully packaged and beautifully wrapped Bereavement Gift that I purchased from you, was a truly satisifying, sweet, heart-warming, and precious experience for me. Thank you so much.
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Ubuy New zealand
Dear Tao
Thank you deeply for taking the time to share such a meaningful and touching review. We are truly moved to hear that every step of your experience from purchasing to receiving our Bereavement Gift brought you comfort and warmth during such a sensitive time.
It means everything to us that you noticed the care we put into the packaging and presentation, as we strive to honor these special moments with the utmost respect and thoughtfulness. Your words remind us why we do what we do, and we’re so grateful to have been part of this experience for you.
Should you ever need our support again, please know we’re here for you. Wishing you peace and comfort.
Sincerely,
Team Ubuy
Great service
Great service. Great communication and tracking. Great product.
9. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Ubuy New zealand
Hi Darcy
Thank you for your positive feedback! We're glad to hear you were satisfied with our service, communication, and product quality. Your support means a lot to us.
We look forward to serving you again.
Best regards,
Team Ubuy
Antwort von Ubuy New zealand
Hi ShuChun
Thank you for your positive feedback! We're glad to hear you were satisfied with our service and efficient delivery. Your satisfaction is our priority, and we appreciate your support.
Looking forward to serving you again.
Best regards,
Team Ubuy
Antwort von Ubuy New zealand
Hi Wil Ma
Thank you for your feedback! We’re glad your order arrived safely and well-packed.
Best regards,
Team Ubuy
Prompt dispatch of order with easy to…
Prompt dispatch of order with easy to follow tracking.
Courier followed delivery instructions exactly so felt safe since delivery occurred while not at home to receive.
Unfortunately, product didn't meet needs as have to bluetooth thru ph to communicate & can't have cell ph on during officiating/battery life wouldn't last for duration of game if connected all that time. This wasn't clear until opened packaging. And had to look up detailed instruction on use via internet. Not clear instrunctions within packaging.
5. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Ubuy New zealand
Dear Daana
Thank you for sharing your detailed feedback about your recent experience with Ubuy. We’re pleased to hear that our dispatch process and delivery service met your expectations, especially with the courier following your instructions precisely to ensure a safe delivery while you were away.
However, we sincerely apologize for the inconvenience caused by the product not meeting your needs. We understand your frustration regarding the Bluetooth functionality, battery life, and unclear instructions in the packaging. Your feedback is invaluable, and we’ll immediately share this with our product team to improve future descriptions and packaging clarity.
If you’d like assistance with a return, refund, or alternative product, please reach out to our support team at info@ubuy.com, and we’ll gladly help resolve this for you.
Thank you for giving us the opportunity to improve. We hope to serve you better in the future.
Best regards,
Team Ubuy
Good Service
Very efficient delivery and good communication
28. April 2025
Bewertung ohne vorherige Einladung
Antwort von Ubuy New zealand
Dear Valued Customer,
Thank you for your positive feedback. We're glad to hear you appreciated our efficient delivery and clear communication. Your satisfaction is important to us, and we hope to serve you again soon.
Best regards,
Team Ubuy
Have used Ubuy a few times now and has…
Have used Ubuy a few times now and has always been a really good experience, excellent communication and product arrived exactly as advertised and in great time, very happy.
11. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Ubuy New zealand
Hello G Davies
Thank you so much for the fantastic 5-star review! We're thrilled to hear you've had consistently positive experiences shopping with Ubuy.
Knowing that our communication met your expectations and that your products arrived as described and on time is exactly what we strive for. We truly appreciate you choosing us multiple times and are so happy you're satisfied. We look forward to serving you again soon!
Warm regards,
Team Ubuy
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.