Electronic Partners Bewertungen 

2 072
TrustScore 4 von 5

3,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Returned Product faulty, which was not under warranty in all fairness, however, returned with many screws missing, spent over £130, the same issue still happens, and it looks as if the repair was done... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

My experience of Electronics Partners was amazing. I had a very obscure 40 year old hi-Fi component (a dbx ‘split spectrum amplifier’) which had failed. No service manual was ever... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

When all hope of replacing the 15 year old control box on our electric blinds gone I stumbled across this company and got it repaired without any fuss.would definitely recommend them to anybody.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

From first contact to repaired item being returned was so easy. From the package label arriving and sending the item I was kept fully informed. The repair was quick, very reasonably priced and retu... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Reparaturwerkstatt für Elektrogeräte

Vom Unternehmen geschrieben

We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control.                                                                                    Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service.                                                                                    If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.


Kontaktinformationen

3,8

Gut

TrustScore 4 von 5

2072 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 96 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,8

Alle Bewertungen

(2 072)

94 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Another first class repair.

Another first class repair of our Google Chromebook. Despite problems obtaining an old art, the repair was executed perfectly and we back up and running. Electronic Partners is now our 'go-to' for all electronic repairs. Highly recommended.

17. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

RUBBISH

Sent off a Bose Wave for repair. Slight rattling issue. The unit played all discs including long mp3 recordings, except a couple of commercial discs. A new motor was diagnosed and fitted. Item received back promptly. On testing the unit played all discs but was slow to read discs and the unit struggled to skip tracks via controller. Not an issue before repair. On the 3rd use, the inserted disc rattled round like a spanner in a tub and was spewed out with a read out of non playable disc. Now no discs play at all. I considered return under warranty but decided that my working unit was now dead and purchased a used one which works great, for less than the repair cost.
Will not be using this company again.
If anyone from EP wants to dispute this, you have my number and money.

UPDATE:
After the response from EP I informed them, via their own system, that I had read the warranty T&Cs which clearly imply that 'they will check the item and then deem the new fault is nothing to do with their repair. This then incurs an inspection fee and postage for you' (see other reviews where this has happened) Having sent a Bose Wave for a minor repair and it being sent back with more major faults, I have zero confidence in this company to return the item again. I suggested that if they were confident that they could put the item back to a working status, to inform me and I would send the equipment which is packed and labelled ready. After a week, they have not responded. This confirms their warranty is worthless and their ability limited. I made the mistake of sending them my audio device, they could at least admit they failed with repair and refund a pensioner.

5. Juni 2025
Bewertung ohne vorherige Einladung
Electronic Partners-Logo

Antwort von Electronic Partners

Dear Brian,

Thank you for sharing your experience. We're sorry to hear that your Bose Wave did not perform as expected following the repair. We understand how disappointing this must be, especially when the initial fault was minor.

All our repairs come with warranty on the parts and labour used, as clearly outlined in our terms and conditions. We encourage all customers to contact us immediately if a repaired item develops an issue. In your case, it seems the decision to purchase another unit was made without initiating a warranty return, which could have allowed us to assess and rectify the situation at no further cost to you.

We aim to resolve any concerns swiftly and professionally. If you would like us to look into this further or provide clarification, our support team remains available to assist you.

Kind regards,
Electronic Partners Team

Bewertet mit 1 von 5 Sternen

Don’t use this company!!

Don’t use this company!!! It took 5 weeks from them receiving the item to having it delivered back. More importantly, it still wasn’t repaired. I’m £80 worse off and still don’t have a working part. I kept getting fobbed off after making several phone calls, and they never rang me back once, appalling customer service. I wish I had ordered a brand new part from the outset, needless to say I won’t be using them again.

22. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Shocking false charges

I’ve used these before and was very impressed, so I used them again and paid for the priority service and my device came back in record time. However it was not fixed, so went to the trouble of raising a case for a warranty repair, packaged the item up and sent it back. Then receive an email stating there was nothing wrong with it and asking for more money to get it back as it was a “rejected warranty claim”

Obviously I’ve too much time on my hands if I’m sending a device, that is working perfectly and just spent over £100 to fix, back for a repair!!! 🤷‍♂️🤷‍♂️🤷‍♂️

23. Mai 2025
Bewertung ohne vorherige Einladung
Electronic Partners-Logo

Antwort von Electronic Partners

Hi Anthony,

Thanks for your feedback.

To clarify: the device was returned to us under warranty and fully re-tested using the same power supply you provided. No fault was found. We do not reject warranty claims lightly, but if no fault is present during testing, there’s nothing to repair — and per our process, the item is returned with a standard service charge.

We understand your frustration, but we can only make decisions based on the condition of the device when it’s with us. If it had shown any fault, we would have repaired it under warranty without charge.

Best regards,
EP Customer Support

Bewertet mit 5 von 5 Sternen

Easy to organise repair

Easy to organise repair, free post and return service. Kept informed of each step in the process. Drone fixed. Seems a little expensive although I have little knowledge of such repairs so no comparison. Certainly a lot cheaper than a replacement drone!

28. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Very slow

I sent my PCB for inspection and repair with a suspected dry joint and was in the understanding this would be done within a week let alone the 24 hrs you are claiming. It actually took over a month to have a capacitor and solder reflow done and this was also done with no guarantee it was fixed. Thankfully the £70 plus charge was not a waste as it does appear to be ok at the moment.

4. April 2025
Bewertung ohne vorherige Einladung
Electronic Partners-Logo

Antwort von Electronic Partners

Dear Graham,

Thank you for your feedback. We're pleased your board is currently functioning well.

Just to clarify, we do not claim a 24-hour repair turnaround—our form specifies that timeframes can vary and are not guaranteed. The 24-hour reference likely relates to diagnostics for express repairs, which aim to start within that window.

Regarding the repair, as we only received the board, a full guarantee isn’t feasible, though we’re glad the outcome has been positive so far.

Kind regards,
EP Customer Support Team

Bewertet mit 5 von 5 Sternen

Excellent Service

Excellent service, helpful, knowledgeable, professional, great communication, costs very reasonable quick turnaround. 5 Stars

9. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Poor customer service

Informed me the main board was broken in my B&O headphones. Refused to try and repair. A second opinion confirmed it was the Bluetooth switch that was broken and repaired.
I had to pay £7 postage to get my broken phones back. Absolutely ridiculous customer service.

7. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Beats Headphones Repair

Beats Headphones Repair! ⭐⭐⭐⭐⭐

After I called EP to explain the repair issue, they sent a an electronic repair order for me to complete. Including the repair, the whole process took less than 6-days. Super friendly customer service. Thank you so much! 😊

10. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Useless

Useless.
I only wanted them to solder a new connector onto my perfectly fine RC truck esc.
The said they would have to disassemble and diagnose the esc.
I've never heard such nonsense

12. Mai 2025
Bewertung ohne vorherige Einladung
Electronic Partners-Logo

Antwort von Electronic Partners

Dear Mr Slammon,

Thank you for your review. To clarify for readers, no repair was booked or carried out as the item was never sent in. You requested a "Free Estimate" for an ESC with a missing connector, but without inspecting the device, it's not possible to assess the damage or determine which connector is required. Therefore, we advised sending it in for diagnosis as a logical step to help you. This is standard procedure in such cases not nonsense.

We remain happy to assist if you choose to proceed.

Kind regards,
Electronic Partners Team

Bewertet mit 5 von 5 Sternen

They did exactly what they promised

They did exactly what they said on their website - provided a rapid estimate of the cost of repair to my onkyo player; provided a postage label once accepted; kept us informed of progress; returned the repaired player within a week along with a brief diagnostic report and a three month guarantee. Really pleased with the service and would use them again without hesitation.

1. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service

Lovely to have my 30 odd year old Pioneer audio system back and working , so pleased and a reasonable cost I felt .

It did take a bit longer than I thought it would but was worth it and incredibly easy to post the system using their label and having it picked up by Royal Mail .

30. April 2025
Bewertung ohne vorherige Einladung

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