Farnell UK Bewertungen 1 026

Recently purchased some components and on completion of the order I was advised that some of the order was on back order, so I received 1 item of the 5 that I ordered and as I was needing two components I ended up sourcing elsewhere and cancelled my order, however was charged for the five items and on enquiry regarding a refund I was effectively informed that the goods were delivered and the charge would stand.

I would certainly recommend this company. The item description and delivery time was as stated and their after sales service was swift and helpful after a delivery problem with Royal Mail.

Woeful. This company is probably the worst you can imagine. They give you no help or assistance, and just like politicians, they never give you a straight answer. I advise giving them a wide birth and buy from someone else.

Ordered on Tuesday ~1:30pm expecting same day dispatch, which did n't happen. UPS Tracking shows pickup on Wednesday. Thursday: package is at facility but delayed. Friday: package is out for delivery but then shows delayed again at 1pm. So the best I can hope for is Monday but I recognise this pattern with UPS as it has happened before where a packge took a week to be delivered and the destination is London of all places so hardly a backwater.

Now you can say this is not Farnells fault, but they must know by now that UPS is less than reliable yet they advertise "Next Day", granted it is not guarenteed but I'd wager that they are using UPS's cheapest "best-effort" service.

The irony is that if I ordered from Mouser, it would have been cheaper and I would have the parts today even though they ship from the US!

I will not be bothering with Farnell again.

Do not rely on their "next day delivery", and expect no useful help from their customer service team.

I placed my order on a Wednesday, a few hours before their "next day" cut-off. No delivery the next day: they blamed UPS for not collecting the package from them!
Now it's the Tuesday of the following week and the UPS tracker still has no delivery date.
Farnell customer service makes the average GP receptionist look positively helpful. They just send me the UPS tracker link. Great!

Thankfully I've now noticed their major competitor has a trade counter a few miles from me. I'll be going there in future.

Farnell mostly has what I need
Good range of products etc
Points for improvement:
1. Even though I choose parts that are "in stock" it's really random when they turn up
2. The selection filters on the website are often not useful in getting to the part you need.

Excellent company, great range and a source of parts.
Unfortunately too high minimum order, as an R & D department it is very costly, often we pay more for handling and delivery than the parts themselves.

Ridiculously high handling charge when small items could be sent by post for a fraction of the cost, as has been repeatedly requested. As a micro R&D business, trying to avoid using this company as a result.

Efficient and a good selection of genuine parts at realistic prices.

Normally a very good service (for a price) but occasionally get an email saying the ordered part(s) weren't shipped the day they were supposed to be. Sometimes not a problem but usually the parts are required for the next day so on these occasions, really annoying.

SInce being taken over by the new owners the service has gone from bad to worse. Invoices go missing, parts go missing, the customer support line is staffed by people who are either rude or can't speak english properly. Order despatch deadlines are often missed. On the plus side the website is faster than it used to be but the bar was very low in the first place.

They have an issue with their website. I've reported this around 10 years ago. You'd think they might have fixed this, but no. So I Email them about it and they accuse me of causing the issue. I've given them clear instructions about how to reproduce, happens on all browsers etc. but no they chose to accuse me of causing the problem.
As with the other reviewers, I've also had problems with "next day delivery" that didn't happen "next day". Their website promises that, I don't care how that works. But when you complain they put the blame elsewhere "Sorry, UPS is being slow".

Dreadful service. Do not use if you REALLY require your parts next day.
They held my order to carry out 'internal checks' but pass on zero info to the customer about this so it's too late to place an order elsewhere (RS) for next day delivery. Not further contact from Farnell until you ring up to check why the order isn't progressing.
Utterly useless folk.

I paid a premium to get same day shipping before 6pm, the order wasn't shipped until the next day using UPS who are not good in my area (partly due to hardly coming here because they are not reliable here), should just use royal mail.
Order didn't arrive until 4 days later, by which they weren't needed. I couldn't go through the return process as too busy and so will just shop elsewhere now.

Our company have bought from Farnell for decades, but recently they mixed up an order, taking some payment off PayPal and adding the rest to the credit account. The amounts don't add up for the invoice they keep sending when I query. Without notice they are holding an order which I needed next day. Emails in the past about this issue have not been answered. When I phoned yesterday I was on hold for ages, then hung up on. I just wasted 30min on a chat that got me nowhere. Now issuing a company ban on buying from Farnell. They are not the cheapest, usually CPC have the same parts cheaper and the order size for free delivery keeps going up.

Not happy with them at all.

Customer services couldn't even confirm the account I need to pay to clear the amount they say I owe, so I can get the order that's on hold ASAP.

Ive dealt with farnell for 20 years and found them to be an excellent company. When I've had problems they fixed them. However with my recent order things did not go smoothly. I placed a web order, had a bit of trouble with their payment system(credit card) but eventually succeeded. The order remained on pending status for days. I made several phone calls, web text etc and nobody could tell me the reason for this.The items were in stock and the payment was pending on my bank account. The only contact I got from farnell was an application for a trade account which I dont want. They closed my account and told me to open a new account,which I dont intend to.

With a recent website update, I am now totally unable to make any payments. Unfortunately, there are some items I can only get on Farnell, which means I now have to manually call to make the order. This is basic stuff and has been a problem for nearly two months. Another good business being run into the ground.

One of the worst experience i have encountered from a multi-million pound company. Ordered 2 items, 2nd was really needed but got them just to get the free postage. Only item 1 arrived with a 14 week delivery for the second item even though the website said it had over 1000 available. When questioned this tin the morning they said that the 1st item will get sent today. After 4hour i received an email to tell me that the order had been cancelled with some rubbish that Paypal amount limit exceeded (what a load of rubbish) called them again and was told that if i ordered item 1 again i would have to pay the postage. I told them that item 2 needs to be returned as it's not needed and i'm still waiting for a return label... Absolute shambles.. My free advise if you want a smooth transaction were you know your going to get your items and not be messed about buy from Mouser of digikey.

So I regularly used to buy from Farnell before they became E14, then other suppliers became cheaper.
On Thursday I needed an item of test equipment for the following Monday. Farnell had many in stock and promised a next-day delivery if ordered before 6:30 (this was around lunch time, so plenty of time) being a UK company, I thought this was less risky in terms of time. So, I placed the first order with Farnell in around 5 years.
I ordered the item to be delivered to my home (this is something that I regularly do and the last order on Farnells records was actually the same combination of billing and delivery addresses as this order). They put a stop on the order - without informing me. This meant the order was not shipped that day for a Friday delivery.
On talking to the CS rep on the Friday to find out why my order was still "Pending" and not actually being delivered, I got a whole bunch of conflicting statements about it being with UPS but they hadn't created the label (so he couldn't give me any info on delivery) he insisted that it would be delivered on Sat because UPS work on Sat (which he then backed down on when I asked if Farnell had paid the premium for Sat delivery). It ended up with an email from the CS guy coping in a portion of a note from a different Farnell dept. In the email he stated the delivery had been expedited to a Sat delivery to get it to me in line with the promised delivery when I ordered it.
Turns out that was also a lie. The "expedited" part was actually getting it released from the hold due to the conflicting delivery/billing addresses (which I'll re-iterate had not changed in 5+ years and were chosen from drop-downs). The item was shipped with a Monday delivery date and it was so late on a Friday, there was no way of ordering from someone else for a Sat delivery.
Worst Customer Service ever. If they'd just been truthful about the state of the order and the actual delivery type they were going to use when it was finally released, I could have cancelled the Farnell order and re-ordered from someone else paying for a Sat delivery.
Now I'm left without the instrument I need for a job tomorrow.

Very reluctantly, I used Farnell again for the first time in a long time. In the past, Farnell always angered or disappointed me and they have done it again today.
I wanted something next day, and the next day delivery claim is not true. It took two days to arrive. But worse than this is that (yet again) they didn't send the main item I really wanted. I just got the things I added to the order to get the price up for free delivery. They said I now have to wait several months for the missing item.
Update: The following day Farnell have now found and shipped the missing item so I've upped the review to 3 stars. I'm still annoyed that they claimed they had lots of stock when I ordered, but then said I'd have to wait over 2 months. However, I'm really pleased now that I don't have to order the item elsewhere. It hasn't arrived here yet, but hopefully I'll get it in a few days.