Farnell UK Bewertungen 1 026

I made 2 orders and both arrived late. 1 arrived 4 days late, the other 1 day later. Both were ordered well before the 6pm cut off date.

I returned an item (unopened) as it arrived too late to be of use to me. I sent the item back on a 24 hour Royal Mail service and was told it would take 2-3 weeks, (yes WEEKS) to get my cash back. These guys used to be good, but in my experience, not any more.

UPDATE. I have now been contacted and told it will be 4-5 days which is much better. Upped to 2 stars.

UPDATE. Refund received after 9 days. Pitiful. What have I learnt from this? Don't use Farnell again.

Farnell charge premium prices for components. That used to be acceptable when you considered that you would have the parts the next day. In recent times service has plummeted, and my most recent order will have taken 4 days to arrive. This level of service in unacceptable, when trying to operate an R&D based company in the UK. I'll switch to RS, Mouser, and even Amazon in future.

Such a shame, these used to be my go-to supplier for components but service over the past few months has been abysmal. Every single order we've placed has been late, they're not despatched until a day or two after ordering, the 18:00 cut-off is a total lie, and customer service just responds with generic copy/paste messages.

I'm always keen to support UK businesses, but when I can order from Digikey or Mouser and receive the items faster, it makes no sense to use Farnell any more.

The promise of order till 18:00, get your parts next day is simply not correct. Took me all in all one week, to get my material. Complaint at the service desk was simply rejected with, we send it out sooner or later, no word of sorry. Seems Farnell is to saturated and doesn't want customers. High prices and poor services have driven out other companies out of the market, before. Let's see...

my shipment is hold, due to other project payment hold reasons

Things were completed in a timely fashion.

I agree that the service level from Farnell has dropped significantly over the past few months. The delivery promise of next day for UK orders placed by 6 p.m. is now history, it does not happen. The only reason we pay Farnell's inflated price is for quick delivery and now we cannot trust that it will happen. More business for their competitors will be the outcome.

Good choice of products. Good quality. Fast delivery but postage is higher than I would like.

Tried to get through to accounts on the phone. Customer service has gone down as prices have gone up. Very poor.

You used my post code from 25 years ago. This gave the courier some problems.

Right products, in stock, ordered by 1pm for next day delivery. What a pity that the package was not handed to UPS to deliver it the following day. This has happened 3 times in the last few months and really puts a downer on ordering from Farnell.

Products and fast delivery.

On Farnell website there are many some goods, you can choose any one, pay for it, then will receive many e-mails, various questions... but you will never ever will receive your order as wel as any refund . It’s just that type of business of Farnell with margin of 100%

I already had such an experience :(

For 5 weeks now I have been unable to pay my Farnell account using a perfectly functioning Mastercard (business debit)over the phone. It works fine with Digikey, RS, Rapid etc. Something must be seriously awry with Farnell if a major card company will not allow transactions. Sadly although Farnell has been my first choice for the last decade it will now be at the bottom of the list as a place of last resort. Digikey/Mouser etc have better stock and often ship just as fast as Farnell do now. A real shame that this company is failing as it was once great (and well used during my BBC Engineering days).

One item arrived reasonably quickly , the other didn’t. Phoned a couple of weeks later to be told it will arrive in three weeks time or so. Gave them another month, phoned them to be told it was cancelled! Bit frustrating really.

I've worked as a Purchasing Manager in the Electronics Industry for over 30 years, spending close to £500k worth on components each year on behalf of my employer, and ever since I entered the industry Farnell has been a key supplier, or at least it has until recently.

To say their service has gone downhill is the understatement of the year and putting it far more politely than I'd like to state it. Farnell to me has always been considered the "Harrods of the Electronics world", in that you seem to pay higher than usual distributor prices, but you could count on it being in stock and there the next day.

Well, those days are long gone and nobody at Farnell seem to be taking ownership of it, or even the least bit bothered by it.

Even with Components still at their premium prices and an additional £9.99 handling fee now levied on small orders (one of the largest handling fees in the industry) they still can't get ex-stock stuff out of the door!.

Maybe Farnell should stop of think as to why their customers are placing smaller orders, leading to the introduction of handling charges?.

Maybe, just Maybe that its because they are factoring in as a preferred supplier of fewer and fewer manufacturers these days, Perhaps it could be because nobody trusts them any more for critical orders or their production volumes?. (I certainly don't!). Go and present that thought to your suits in the Boardroom.

The "Sorry your order didn't ship out" emails are becoming frighteningly common now, Farnell is no longer a reliable service, our production lines stopped for days whilst they stumble around, seemingly trying to get their act together.

If your new European warehouse can't cope, then perhaps you should never have closed the UK one? - go figure!.

It's reached the point now where even my worst Grey Market suppliers shine like bright stars in the mire which is Farnell.

I've no doubt it will be global problems that they blame it on, yet several of their competitors out perform them at every turn and in every way and don't seem to be plagued by any of the same problems. Enough said!.

Farnell's one redeeming feature is they carry a wide stock. That aside, they are generally expensive and almost never ship out the same day, even if you meet their self advertised shipping deadline of 1800 (unlike their competitors). But what makes them truly abysmal is their partnership with UPS, the worst of all carriers. Parcels just seem to disappear into the ether, arriving weeks after the promised next day slot or never at all. I expected Farnell to be disappointed by this and make efforts to amend however they have zero interest in addressing this by offering other delivery options or even delivery to a UPS access point. I was told today that Farnell will not ship to a UPS Access Point because of 'security concerns'. So let me get this straight: you trust your courier so little you won't even let them hold the parcel for me whilst I go out of my way to collect it rather than the delivery to my address you purport to offer but never deliver on? Farnell have made it an easy decision whether to continue to patronise their mess of a business or not - no chance!

Don't order from Farnell much these days (used to spend thousands per annum)... Ordered online, parts show in stock... Following day, there's no stock and delivery expected in 5 months. I've already committed repair dates to my customer which I now have to tell them 'Sorry, there's now a long lead time on your parts required".. Why show them in stock and then 24hours later say sorry, they are not in stock after all.?

It also now seems the customer service is based overseas - I had difficulty understanding in both directions and all the rep could say was 'Hmm Hmm' with about 3 seconds delay between us talking. I'll get back to you within two hours they said - Following day I got a reply.

Looking at other reviews on here, I'm not on my own with problems or poor service, and its just getting worse.

Save your money, buy elsewhere. If you buy items based on pictures/description then beware. Bought a 7 pin ISO plug picture showed pins, description said pin material was silver...... guess what, when the items arrive there are no pins (they have to be purchased seperately)!! Sorry but the description forms part of the goods, and what did Farnells say?? Sorry, we will change the website, no sorry we will send the the right parts or anything else. I really wish I had seen the reviews before buying, the current score of 2.3/5 is being overly generous for them!

Have not received my package with basic electric components in 3 months time and they have not even responding to emails neither considering refund. Complete scam.

Do not recommend in any circumstances!