The children love the trampoline - feels good quality and was relatively easy to put together. Great bounce achieved. We purchased the rectangle 12x8 North Pioneer. My husband spend around 2 hour... Mehr ansehen
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Das sagen Bewerter
I wanted to view the trampolines prior to buying given their higher price tag to our previous buys and Northtrampoline gave us that option. The staff (on phone and in person) were very... Mehr ansehen
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I initially rang to make an appointment to see the trampolines, and one of the owners called me back. We had a great conversation about my requirements from a trampoline, and he gave me excellent and... Mehr ansehen
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Currently on my fourth delivery slot with it having been rescheduled three times. It keeps being delayed with no explanation. Ordered on 24 July and still not here despite it being in stock and ‘rea... Mehr ansehen
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4,3
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Great size of trampoline with great…
Great size of trampoline with great bounce. My daughter is a gymnast and recommends.
25. Mai 2026
Antwort von Uk Northtrampoline
Hello Michele,
First of all, thank you for taking time to leave an review, this really helps us out!
We are very happy to hear that you are happy with our product, and that a gymnast recommends our products makes us very proud!
We wish you a great time and many happy moments with your new trampoline.
Kind regards,
Team North Trampoline
Delivery was a nightmare
Delivery was a nightmare. Have asked for a call back, heard nothing. Avoid!
2. Juni 2026
Antwort von Uk Northtrampoline
Hi Katie,
Thank you for taking the time to leave a review.
We are very sorry to hear that your delivery experience did not meet your expectations, and we sincerely apologise that our installation team arrived later than originally planned.
We understand your frustration regarding the callback, and we are sorry that we were not able to reach you as quickly as you had hoped. Our team did call back as soon as we had time to review your request, though we appreciate this was not as prompt as it should have been.
We hope we were able to resolve things for you and that you are now enjoying your trampoline. If there is anything further we can help with, please don't hesitate to reach out to our customer service team.
Kind regards,
Team North Trampoline
Slow delivery time.
Slow delivery time.
Website states 3 working days for delivery.
Contacted company and spoke to representative. They said they would ring back with update on shipping. No contact received.
Shipping progress via Ship app totally unhelpful.
Order placed 10 days ago and still not received.
Kids back to school tomorrow. Great.
22. Mai 2026
Antwort von Uk Northtrampoline
Hi,
Thank you for sharing your experience with us.
We are truly sorry that your order was delayed, and we sincerely apologise that you were promised a callback but did not hear back from us. We completely understand how frustrating this must have been, especially with the children heading back to school.
We also appreciate your feedback regarding shipment tracking. Clear and reliable communication throughout the delivery process is something we are continuously working to improve.
We sincerely apologise for the inconvenience caused and hope that you and your family have since been able to enjoy the trampoline.
Kind regards,
Team North Trampoline
Great Trampoline
Fast delivery, the trampoline is very easy to put together and is great quality, very pleased
25. Mai 2026
Antwort von Uk Northtrampoline
Hi Casey,
Thank you so much for your review!
Awesome to hear that you are all-around happy with our service and product.
We wish you lots of fun with your new product.
Kind regards,
Team North Trampoline
Great delivery and helpful
Great delivery and helpful, friendly staff. Fabulous quality product
19. Mai 2026
Antwort von Uk Northtrampoline
Hi Jill,
Thank you so much for leaving a review and we are so happy to hear that you are happy with us and the product!
We wish you a lot of joy with your new product.
Kind regards,
Team North Trampoline
Great trampoline
Great trampoline, really bouncy and stable. Issue with springs missing from delivery. Quickly sent out but issues with second delivery that I had to chase multiple times. Head office apologised and sent someone out to build the trampoline for me, much appreciated.
3. Mai 2026
Antwort von Uk Northtrampoline
Hi Sarah,
Thank you for your review and that you share your experience with our product and service with everyone!
We are very sorry for the initial issues and we know how frustrating it is when you just want to use the trampoline. But it makes me even happier to hear that we could resolve the issue and that you are happy now.
Have a lot of fun with your new trampoline!
Kind regards,
Team North Trampoline
Great trampoline
Great trampoline!
Great help on the phone, very good experience.
Would really recommend them.
It's a lot of work building one of these into the ground but it's worth it!
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Uk Northtrampoline
Hi Sarah,
Thank you for leaving a review and great to hear that you had such a good experience with us and our product. I definitely agree that, even though it is a lot of work to put a trampoline into the ground it is well worth it.
We wish you and your family a lot of joy and many happy memories jumping on your new in-ground trampoline!
Kind regards,
Team North Trampoline
We are so thrilled with our North…
We are so thrilled with our North trampoline. It has so much bounce and sits really nicely in the ground. My children are so happy with the quality. This had to be suitable for GCSE PE trampolining and it really is. Thank you for your hard work.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Uk Northtrampoline
Hello Kate,
Thank you so much for taking the time to leave such a lovely review. We’re absolutely delighted to hear how pleased you are with your North trampoline and that it sits so well in the ground with such great bounce. Knowing that your children are enjoying it really means a lot to us. Your kind words make all the hard work worthwhile. Wishing your family many happy and confident jumps ahead and thank you again for choosing North. 😊
Best regards,
Team North Trampoline
Excellent service
Excellent service. The guys arrived on time were so quick, neat and efficient and polite. A pleasure to have working in the garden. The trampoline is a huge hit with our kids and the trampoline itself is fantastic!
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Uk Northtrampoline
Thanks a lot, Emily!
We’re so happy to hear everything went smoothly and that the kids are loving the trampoline 😊 It was a pleasure working for you, and we truly appreciate you taking the time to leave a review.
Best regards,
Team North Trampoline
Great company, great design, great staff!
I have been able to purchase replacement jump mat, enclosure, springs, the cover for the springs and enclosure pole sleeves to make new my kids trampoline, which is very very well loved. They’ve had it since may 2022. Although this has been costly, I love the design of the legend, rather than spending days trying to thread rope around the base of the enclosure, this zips straight onto the matting. So valuing my time, replacing these parts was much easier. I’ve called to ensure the parts ordering was the correct parts and staff have been very helpful. Great product, great design, great staff! Thank you!
14. April 2026
Antwort von Uk Northtrampoline
Thank you, Cheryl!
We love hearing that your trampoline has been so well loved since 2022 and that replacing the parts helped bring it back to life. We’re especially glad the zip-on enclosure design made things easier and that our team could assist you along the way. Really appreciate you taking the time to share your experience!
Best regards,
Team North trampoline
The item or the supplier?
I purchased the trampoline for my grand daughter. I'm not sure if the supplier is one of the same company this review is about, could it be Capital Play or is it North Trampoline? The item is very good quality, far better than the products sold by general play equipment stores. This was an end of line item which was being sold at a seriously reduced price. Most definitely worth the money I paid. Had I paid the normal retail price of a product which is a different colour, I'm not too sure full price is value for money. I have been told spares will be available for the item I bought for many years to come, (if required), but already the company web site has changed re stock and I cant find a couple of accessories I knew were produced to fit it. Time will tell if I was told good or bad by the seller re parts. I tried to make contact about delivery to try and help the crew, at the time of writing this requested review I have never had a reply to my e mail(s). Thankfully the item was delivered, albeit 1.5hrs after the time given, hence a good reason to justify trying to help the courier find my house. Upon opening the packaging slip attached to one of the damaged boxes it mentions about receiving damaged boxes etc. As it was a Bank Holiday weekend, no one was available for contact. I did send an e mail to cover my back. Thankfully all parts were present and there were no damaged items. My grand daughter is loving the item, it is in a different league to the one she has had. Full 5 stars for the item, the supplier looses a star. In future years, who does the buyer contact for any accessory or part for the need of line item and just what accessories are available?
30. März 2026
Antwort von Uk Northtrampoline
Hi Mike,
Thank you for such a detailed and honest review, it’s really appreciated.
To clarify, Capital Play is a sister company of North Trampoline and also a supplier of North Trampolines, so while you may have purchased through Capital Play, the trampoline itself is a genuine North product.
We’re delighted to hear your granddaughter is loving it and that the quality has made such a big difference.
We’re sorry you didn’t receive a reply to your email at the time and that delivery arrived later than expected, thank you for flagging this.
If you ever need spares or accessories, they’ll continue to be available for many years, including for end‑of‑line models. You can find them here:
👉 uk.northtrampoline.com
You’re also very welcome to contact us directly anytime:
📞 01276 859540
✉️ info@northtrampoline.co.uk
Thanks again for your balanced feedback and for choosing North, we really hope the trampoline continues to bring lots of enjoyment for years to come.
Kind regards,
The North Trampoline / Capital Play Team
A single part was missing (one foam…
A single part was missing (one foam padding cushion) in the shipment. Fair enough, you think, it should be easy to get reshipped. But at North you have to send at least 10 emails back and forth before you are told to fill in a form that doesn't work. They market themselves as premium, but deliver anything but a premium trade. Buy the trampoline elsewhere
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Uk Northtrampoline
Hi Per,
Thank you for taking the time to leave a review, although we of course wish your experience with us had been a better one.
We sincerely apologize that a foam padding piece was missing from your delivery. This has now been taken care of, and we have created a new order to ship the missing part to you.
We’re also sorry that the process felt complicated and time‑consuming. That was never our intention, and we truly take your feedback to heart. As a gesture of goodwill for the time and inconvenience this has caused, we wanted to offer you a compensation, and have therefore tried to reach you by phone. Please feel free to call us back or reply to your email, and we’ll take care of this right away.
Thank you for your patience, and once again, our apologies for the inconvenience. We hope we’ll have the opportunity to give you a better experience with us going forward.
Kind regards,
Team North Trampoline
Great service
Great service, delivery as scheduled. Trampoline assembly surprisingly straightforward, managed to do it by myself in 90min. Daughter very pleased 😀
26. März 2026
Antwort von Uk Northtrampoline
Hello Bruce,
Thank you so much for leaving us such a lovely review!
We’re really happy to hear that your delivery arrived right on schedule and that putting the trampoline together turned out to be easier than expected. Doing it solo in 90 minutes is no small feat. Best of all, it’s wonderful to know your daughter is so pleased and already enjoying it.
If you ever need tips, spare parts, or just have a question, please reach out anytime, we’re always glad to help.
Wishing your family lots of fun and memorable moments on the trampoline!
Best wishes,
The North Trampoline Team
Excellent product and customer service
Excellent product and customer service, 5 Stars
Thank you
18. März 2026
Antwort von Uk Northtrampoline
Hi Paul,
We really appreciate you taking a moment to share your feedback, it means the world to us!
We’re thrilled to hear that you speak so positively about both our product and our customer service. Knowing that you’ve had a great experience really makes us happy.
If you ever have any questions or need support down the road, please don’t hesitate to reach out to us, we’re always here to help.
Until then, enjoy your new trampoline to the fullest!
All the best,
The North Trampoline Team
Antwort von Uk Northtrampoline
Hi Chris,
Thank you so much for taking the time to leave a review, this really means a lot to us!
Awesome to hear that we could convince you with the quality and assembly of our product. We wish you and your family a lot of joy with your new trampoline.
All the best,
The North Trampoline Team
Super impressed with North Trampolines!
Really impressed with North Trampoline from start to finish. The advice on sizing was spot on and the installation was smooth and hassle-free.
Sam and his team were friendly, professional, and took real care, even clearing up leaves and relaying the grass they’d moved. The trampoline is super high, we are all getting loads of use out of it - even through the winter!
Highly recommend.
Matt
23. November 2025
Bewertung ohne vorherige Einladung
Antwort von Uk Northtrampoline
Hi Matt,
Thank you so much for taking the time to leave such a lovely review — it really means a lot to us.
We’re delighted to hear that our advice worked well and that the installation went smoothly. Sam and the team will be especially pleased to hear their care and attention didn’t go unnoticed.
Thanks again for the recommendation and for choosing North Trampoline and we wish you and your family lots of joy with your new trampoline.
All the best,
The North Trampoline Team
So far the product seems great
So far the product seems great, but we got stumped a couple of times with the assembly. The instructions / visuals could have been better.
It was definitely user error, but we spent over an hour extra assembling.
That said the product looks and feels excellent so far, hopefully it lasts a good amount of time.
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Uk Northtrampoline
Thank you very much for taking the time to leave such an honest and thoughtful review. We truly appreciate it!
We’re glad to hear that the product looks and feels excellent, and we also really value your feedback regarding the assembly process. Your comments are extremely helpful and will be used directly to improve our manuals and assembly guidance going forward.
Thank you again for your patience and for sharing your experience. We hope the product continues to create a lot of joy for you and your family ❤️
Parts missing
Parts missing, making it unsafe.
The leg has a missing nipple so it can’t be constructed properly, it was meant to be a surprise for the kids summer holiday.
Contacted North 5 days ago and am constantly getting “We’re dealing with a lot of claims at the moment” emails, I’m being palmed off.
For £700+ and all the awards on their website I’d expect an immediate resolution based on the missing part, which could have been sent by now.
If I can I’ll be returning the trampoline, I bet this won’t be an easy process.
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von Uk Northtrampoline
Hi Nick,
Thank you for sharing your feedback, and we’re truly sorry
to hear about the issue with the missing part and the delay
in resolving it. We completely understand how
disappointing this must be, especially when you were
planning a special surprise for the kids.
Please know that your safety and satisfaction are our top
priorities, and we regret that your experience hasn’t
reflected that so far. We are currently experiencing a
higher volume of claims, but this should not impact the
urgency of your case.
To resolve this as quickly as possible, we’ll personally
ensure the missing part is prioritized and shipped out
without further delay. Our customer service team will
get in touch with you about this.
Thank you for your patience so far. We’re committed to
making this right and hope to restore your confidence in
our products and service.
Kind regards,
The Capital Play & North Trampoline Team
Extremely Disappointed - Still Waiting After Weeks
Extremely Disappointed – Still Waiting After Weeks
I’m honestly shocked by the level of service I’ve received. I ordered a trampoline for £1,200 that was supposed to arrive in 2–3 working days — it’s now been weeks and I’m still waiting, with no clear delivery date.
I have called and emailed multiple times and have been repeatedly told it would be dispatched “today” or “ASAP”, but then nothing happens — and no one calls back, despite promising to. I was told again today that everything is now in stock and ready to ship, but I’ve heard that before and still have no tracking details or confirmation.
It’s incredibly frustrating when you read positive reviews and expect premium service — I genuinely believe I would have received better service from other brands like Berg Trampolines.
I’ve raised a formal complaint and even that has been ignored so far. I’ve had no real communication, no apology, and no compensation offered for the delays and stress.
I would strongly recommend thinking twice before ordering. If you value clear communication, reliable delivery, and customer service, I’d look elsewhere.
14. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Uk Northtrampoline
Hi Ross,
Thank you for taking the time to leave your review and share your experience. We’re very sorry again for the delays and frustration you had with your order – it’s certainly not the level of service we aim to provide.
We’re pleased to hear that your trampoline arrived last Tuesday and that everything has now been sorted. We do hope you and your family are enjoying it and that it brings plenty of fun for years to come.
If there’s anything else we can help with in future, please don’t hesitate to get in touch. Thank you for giving us the chance to put things right.
Kind regards,
The Capital Play & North Trampoline Team
High Expectations. Very Disappointed.
After researching high-quality, well-designed trampolines, I came across North Trampoline — it initially felt like the right choice.
I was wrong.
I ordered it as a birthday present for my daughter. While it arrived on time, several key parts were missing, and components like the sleeves and slotted joints were poorly manufactured. It couldn’t be assembled or gifted on the day, which was incredibly disappointing.
Customer service was woefully slow — it took weeks to receive replacement parts, along with a small gesture of goodwill that didn’t reflect the inconvenience.
It’s a shame, because there are signs of good craftsmanship. But the lack of quality control and poor customer service suggest otherwise.
North Trampoline is far from premium and should seriously reconsider its pricing.
2. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Uk Northtrampoline
Dear Nathan,
Thank you for taking the time to leave a review. We're truly sorry for the disappointment caused, especially as the trampoline was meant as a birthday gift. We understand how frustrating it must have been when things didn't go as planned.
As soon as we received your reply, we dispatched the replacement parts immediately, and further components were sent when you informed us of additional issues. While we regret the inconvenience caused, we're glad these parts arrived quickly and that a goodwill refund was ultimately accepted.
We appreciate your feedback. It highlights where we need to improve, particularly in quality control and communication. It's clear this experience didn’t meet your expectations, and for that, we sincerely apologise.
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