Scan.com UK Bewertungen 3 925

Very efficient, very welcoming and friendly staff

This review is further to my previous review. I have requested a full refund, since my consultant, who works at a London teaching hospital, said the scan and images were no use. He said "The report is not worded in a standard way that I would normally recognise.'
My consultant has tried to look at the images, but he is getting blank pages and even when he can see them, he says a couple of stills are inadequate for my condition. He needs moving pictures.

All this has delayed my diagnosis for a potentially serious condition, cost me a lot of money and caused a huge amount of distress and inconvenience.

I will now have to pay for a new MRI with a different provider.

Fast service, very reliable. Sent my scan to the consultant within 3 days.

Do not use this company.

They will take your money and are uncontactable via live chat or phone.

They are just a front company (they do not do scan themselves)

They advertise dates and times that are simply not available.

You may wait weeks for the actual appointment.

Go direct to an actual MRI scanning clinic.

Avoid. I sent my scan report from this company to my consultant this morning, but he said he needed the images because the report did not follow the standard format for explaining my condition and used a scale he had never heard of before. I still don't have the images and it would appear it will be another 7 days until they are sent, despite the report suggesting a serious condition. The company aren't answering calls or replying to emails, despite it being a week day. I will now have to get another scan, so I have a report and images that can be used for my treatment. A waste of money and time which is unacceptable given they are dealing with people's health.

I thought the process was easy and the prices were competitive, with lots of locations and time slots available.
I do however have an issue with the call back process. You have to wait for them to call you and are given no parameters on time, I missed quite a few calls and they didnt try always try again that day and some were at 6pm!

I rarely write reviews like this, but my experience with Scan.com has been beyond frustrating and deserves to be shared.

I had an MRI scan with them over two weeks ago. Their own stated turnaround time is a maximum of 7 days to receive your scan images. It’s now been double that, and I still have nothing.

Three days after the scan, I was proactively contacted and promised the files would be sent shortly. They weren’t. Since then, I’ve spent over a week chasing them, being given the same empty assurances on multiple occasions that “you’ll receive them soon.” Each time, nothing arrives.

To make matters worse:

Their phones go unanswered or lead nowhere
Emails bounce back or are ignored
When you do manage to speak to someone, they deflect rather than resolve the issue

This isn’t just poor service, it’s completely unacceptable when you’re dealing with something as important as medical information.

If you’re considering using Scan.com, I strongly urge you to think twice. Based on my experience, once they’ve taken your money, getting any meaningful support or follow-through is an uphill battle.

Great service

Great staff so kind even they were so busy

Really quick appointment, and a very straightforward process. Results back in a couple of days and clear and easy to understand.

Got my scan at the time I booked. Quick and efficient, the person who carried out my scan was very polite. Got my results emailed to me in two days.

Quick appointment, knowledgeable people, well explained and curried out procedure, quick results.
My si cere thank you!

Extremely fast and efficient service. Procedure from booking scan to getting report and images well explained and easy to follow . Very helpful staff on the end of a phone or via email . I have used scan.com twice now and both times the experience has been excellent.

Very good, very professional

Very very poor overall service. I had a pre call for my MRI and within a week I had an appointment for the MRI. At the location the staff were very helpful. I had the MRI on Friday and by the Monday I had a phone call to discuss my MRI and results. This phone call which cost an additional £50 last less than one minute. Then the best bit, the report. Talk about absolutely shocking. It was one liners. I have previously had an MRI 2 years ago using Vista Health and their level of report was amazing. Fully detailed and explained. I shared this information from my previous MRI on the pre MRI call as the issues I have will not go away on its own. The report from Scan.Com doesn’t even mention my previous known issues. I sent an email to Scan.Com who acknowledged and said they would be back in touch soon. 10 days later I’m still waiting. Stay away from this company and use others

Very efficient service from start to finish.

From the very first call of enquiry I made to them, to the staff at Hamptons clinic where I had the scan done and the clinical team that reviewed my report and sent it back to me, they were very amazing. They made me feel very comfortable. Most importantly, big shoutout to my radiographer.

Very easy to book through Scan.com with a very quick response to my enquiry. Their prices were competitive and cheaper than going through a hospital. Would recommend them.

I felt that Simon was abrupt in his consultations, as if it was an annoyance/inconvenience speaking to me.Even though the service was very good in regards to timescales, the X-ray was not detailed and not clear.i would have thought that privately you would get better service but clearly NHS is a better service.