Scan.com UK Bewertungen 3 925

To be honest after some of the reviews I was really worried. But you answered my emails promptly. You picked up the phone when I phoned you. The service was great. So I needn’t of worried. The Taunton Diagnostic Centre team were good. The results came through on the second day.

The price was good and the centre is new.

I’ve used you before and I would recommend you to my friends.

Very quick booking and results
Consultant contacted us very quickly with results and was really good.
Like the portal where you can then see the letter

Easy to book and pay. Got an appointment within a few days and results next day.

Good choice of locations, super quick results.

Quick and efficient, and very nice and informative telephone calls before and after the MRI

Not a good experience. Certainly don't book online. I booked my MRI with them for about 5 days away, having spent best part of an hour researching online to find best appointment from them and others by day, time of day, distance and cost. I paid my money inc an extra £50 for a consultation on the results. Soon after I got a call from a consultant who ran through my symptoms/reasons for having scan. 2 days later I was phoned by the hospital to "book me in for my MRI" to which I said I'm already booked in. They replied that the booking is not guaranteed and they get a lot of this with Scan.com. In fairness, it does mention this on the website, although what I was offered was so far off the mark compared to what I'd booked that it begs the question why have a booking selection available online at all. I raised my concerns with them and was offered a refund less £50 (later reduced to £25 for goodwill) because I'd already had the pre-consultation. No wonder they were quick to act in that respect. As I didn't want to waste £25, I settled for one of their alternative offers. I happened to email them that I'd booked an appointment with the hospital and so didn't need a refund. At this point, instead of just accepting this, they re-commented on their arguments. I had no choice but to reply with my disagreement even though I'd accepted the situation and drawn a line under it. Next thing I know I've got a full refund in my bank, something that had neither been offered before nor been asked for (as I'd by then booked the appointment). Having said that, I was quite relieved to be done with them and start again.

The best team in the world,thank you so much!!!

Great swift service.

Most professional staff , helpful and informative.

Absolutely shocking 😳

Had scan and was told I would have the report within 24-72 hours ….. fast forward 8 days and I’ve been trying to contact them via every means possible ! Still no report !!!
Will definitely not use this company again or recommend!
I asked if they could authorise the scanning place to give me the report directly and they refused 🤬

After initial scan I thought this was alot easier than the NHS and told myself I would pay through this company every 3-6 month to measure my tumor growth, for taking the money and booking the scan I would rate it 5/5. HOWEVER - had a scan 26/3/26 and was told that I would have my results back quickly and still nothing. I have been phoning up practically begging for someone to just even send over my images without a report and still nothing - was told someone would call me yesterday and never got a call. Cant get through to anyone today. Feel misled by the process and I am really upset.

Everything was great from start to finish. You can see why people go private. Everyone was warming and professional. A1.

They should be called scam. com. We were refused the MRI scan and charged a fee for this.

After reserving a scan via scan.com, the eventual offered scan was in a different region of the UK or on a completely different date. Still waiting for scan.com to resolve this or refund.

Eventually scan.com did agree to provide a refund. But then mismanaged the payment, resulting in it being held in a pending state and not credited to my account.

With no refund received and no service provided, I am now advised to legal action!

Lovely welcome , good clear information of what was needed and what was happening. Changing room with locker.
Lovely man that accompanied my Mum for her scan

Easy, quick process with competent and comprehensive results

Quick and efficient service would reccommend. Well organised everything clearly explained.

Great service great team from start to finish

Order Ref NM53994

Booked a scan on 07/03/2026, got the referral on the 08/03/2026, the scanning centre couldn’t do date selected so not sure why have the option on website. Had the MRI scan at the Harborne hospital on 20/03/2026 was told results in 3-4 days still nothing.

Impossible to contact them phone line no agents. Live chat no agents, as option to chase results but they don’t get back in touch.

If I don’t get the report shortly a chargeback will be used against them, when you can’t even speak to anyone it’s very poor.

Avoid at all costs