I liked my toothbrush until it suddenly stopped working just over three years after I bought it. I contacted the company about potential repairs or a replacement, but heard nothing. So this is not a g... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Love the product. I knew it was good to when my dental hygienist noted how much better my teeth were than my old electric brushe- Senseflex. Quick delivery and competitive pricing.
Unternehmen hat geantwortet
Toothbrush heads - have gotten noticeably softer so that I have to repurchase more frequently. I’m guessing by design. Once the brush is out of action won’t be repurchasing this brand. Tooth brushes a... Mehr ansehen
Unternehmen hat geantwortet
I love the freshness of these products and they make my teeth look extra shiny, I’m unsure if the whitening is effective as it’s only been a few days but I hope it will be.
Unternehmen hat geantwortet
Unternehmensdetails
- Kosmetikproduktanbieter
- Kosmetikbedarf
- Kosmetische Zahnmedizin
- Zahnpflegebedarf
- Laden für Gesundheits- und Kosmetikprodukte
- Zahnaufhellung
Über Spotlight Oral Care UK
Vom Unternehmen geschrieben
Created by Dentists
Spotlight Oral Care is an Irish-based company founded by sisters and dentists Dr. Lisa and Dr. Vanessa Creaven. Its mission is to create clean, clinically proven and effective, earth-kind oral care solutions for every smile.
Made With Care
Think vegan-friendly, cruelty-free formulations, 100% recyclable toothpaste tubes that won’t end up in landfills, dental floss made from 100% recyclable plastic bottles (cool, right?), and low-impact packaging so that you can make a positive impact in your daily oral health routine.Kontaktinformationen
Block 2, Harris House, Small IDA Business Park, Tuam Road, H91 RK5Y, Galway, Irland
- +353-87-466-2473
- info@spotlightoralcare.com
- uk.spotlightoralcare.com
4,0
Gut
1574 Bewertungen
Bittet Kunden um Bewertungen
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I can't say enough positive things…
I can't say enough positive things about this company. I've had one of their sonic toothbrushes for over 4 years and honestly the quality is incredible. Much better than any Oral B. Love that it's founded by two female dentists.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Thank you so much for your incredibly kind words! We’re absolutely delighted to hear that you’ve been enjoying your sonic toothbrush for over four years -that’s amazing to hear.
It means so much to us that you’ve noticed the quality and design. Being founded by two dentists was always about creating products that genuinely work, so feedback like this truly makes our day.
Thank you again for your support - we really appreciate you taking the time to share your experience 💛~Suzanne
I bought replacement heads for my rose…
I bought replacement heads for my rose gold sonic pro. They do not fit it and I am not able to return them and exchange as I had to open them to find out they didn't fit. The company offered a partial refund but they are so expensive that if I bought even a slightly reduced second set it would be around £40 wasted with a partial refund just on toothbrush heads. I can't afford this. Its not clear to see the difference in the brush body mine looks just like the one on the advert but is I guess the older version even though I got it last year. The rose gold body of the brush is too similar to know this and now I have wasted £26 on heads that I can't use or return. Really disappointing. I want to warn others about this as they refused a return or refund and I feel like the advertising is misleading and unclear to consumers which is really unfair.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Hi Emma,
Thank you for your feedback. We completely understand your frustration.
We have been in contact with you via email regarding this issue. On our website, we do include a note specifying which toothbrush each replacement head is compatible with. To help going forward, we have also sent you the correct link for your Rose Gold Sonic Classic replacement heads so you can be confident when ordering in the future.
I have also reached out to you again now as we really want to make this right. As a gesture of goodwill, I have processed a refund for the incorrect heads that were ordered.
We really appreciate your feedback and will pass this on to our team to see how we can make the compatibility information clearer on the website.
Thank you again for taking the time to share your experience.
Kind regards,
Suzanne
Good Customer Service
On 02 February 2026 I submitted a negative review as my toothbrush stopped working after 20 months of use. Spotlight Oral Care reached out to me immediately and have provided a no quibbles replacement toothbrush. I can only speak as I find, and have to say the speed and efficiency with which they sorted out my issue was very good.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Hi Ian, we’re very sorry to hear about your experience with your Sonic Pro. We understand how frustrating this must be.
I’ve reached out to your email with some troubleshooting steps to try. If these don’t resolve the issue, we’ll be happy to send a replacement for you.
Thank you for your feedback, and we hope to get this sorted for you as quickly as possible.~Suzanne
Read reviews before purchasing!
My wife and I both had Sonic Pro’s, I initially had an issues with mine charging after a couple of weeks, so it went back and they sent a new one out, which seemed great. Then my wife’s died about 3 months later and now I’m charging my replacement for about 10hrs, for one use. Had them barely a year!
Honestly, I think the marketing needs to take a back seat and the manufacturing needs to be the focus!
Reading through the other reviews, there seems to be a common theme with their brushes!
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Thank you for taking the time to share your feedback Chris — we really appreciate hearing from our customers. We’re very sorry to hear about the issues you and your wife have experienced with your Sonic Pro brushes. This is not standard, and it is certainly not the experience we aim for, our brushes are expected to last much longer than this.
If you’d like, our team would be happy to look into your issue and see how we can assist further - please feel free to reach out directly at info@spotlightoralcare.com ~Suzanne
Faulty Brush
I purchased this brush around a year ago and have changed the head numerous times and always been okay.
Now for whatever reason the brush does not come on and does not charge.
Anyone else had this issue?
9. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Hi Sean, thank you for taking the time to leave us a review and I am very sorry to hear that you are experiencing issues with your sonic toothbrush. Could you please reach out to our customer service team via email at info@spotlightoralcare.com who would be happy to resolve this issue for you.
Avoid like the plague
Just like the majority of reviews this company responded well before Christmas but now completely ignore all contact attempts. Expensive toothbrush that failed within 12 months and they completely refuse to do anything.
Avoid like the plague and go with a reliable, support brand like oral b - and save a ton of money too.
Section 75 claim to be raised.
I expect this company to disappear as their website is not working currently.
Update 1:
Got a reply telling me they are still trading and responding to queries within 24hrs. This has been going on since 12th November with a promise to replace the faulty unit made 8th Dec then completely ignoring every email since then. So, no I do not accept that the company is looking at emails within 24hrs (or they are and just ignoring them).
Update 2:
You just can’t make this up. After responding to my review again, they now ask me to send my details to yet another email address. I’ve already sent this to customerservice@spot****.com and
info@spotli******.com
as advised by the various people who claimed to be looking into this to sort out a replacement (yes - Orla, Danielle, Augustine I am talking about you).
To top it all off, I actually got, brace yourselves, not a response to my last emails but a ‘tell us about your experience’ survey!!
I’d suggest you look on your system for unresolved complaints (though looking at trustpilot I can imagine you have a huge backlog of those). Then ask those three people why on earth they have still not sorted it out.
Order ref: 220997UK should be all you need to find the multiple emails from me asking you to sort this out and providing my details multiple times.
Clownshow!
1. November 2025
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Hi Tony, thank you for taking the time to leave us a review. Our customer service team are responding to all queries within a 24 hour turnaround period, the email address is info@spotlightoralcare.com - please reach out to the team who will assist you with your query. Our website is operating efficiently and we have experienced no reported issues with the site.
Hi Tony, we would really like to get to the bottom of this issue and resolve this matter for you - would it be possible for you to email me directly at jacqui@spotlightoralcare.com so I can look into this for you.
Don’t order!
Don’t order! Wish I’d listened to my friend’s OralBIos recommendation. Foolishly, I checked online recommendations and forgot to look at Trustpilit. I ordered online and used for one day. I couldn’t cope with the feeling on my upper gums and lip and had to give up, despite trying all settings. I wrote today, 2 days after it arrived, and received a polite reply saying it could not be exchanged once opened, unless it’s faulty, and should keep trying. I’ve tried all settings so it is not fit for purpose as far as I’m concerned - I’ve had an electric toothbrush for 15+ yrs so didn’t anticipate this. I’ll take legal advice - wish I’d gone to Boots and bought an OralB!
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Hi Jill, thank you for taking the time to leave us a review and I am sorry to hear that you found our sonic toothbrush uncomfortable to use. Sensitivity can vary from person to person especially when switching from a different electric toothbrush to a sonic toothbrush and some users do find that it can take up to a week on our sensitive setting to adjust. As explained by our customer service team for hygiene reasons we are unable to accept returns once a product has been opened unless it is faulty, which is in line with our returns policy. We appreciate your feedback and will pass it on to our product team, as it helps us improve both the product and the service.
Appalling quality & customer service
I have had 2 sonic pro toothbrushes. The first one, the brush heads never fully locked in place and the harder you push them, the more they are impossible to get off! This toothbrush lasted 6 months before the battery died - Would not charge at all. Spotlight replaced it. The one they sent would not fully charge from the box, and leaving on charge for 48hrs would do about 6 brushes before running out. A replacement was promised but not delivered, now they are not answering emails, phone calls or whatsapp messages.
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Hi Sabum, I am very sorry to hear that you are experiencing issues with the sonic pro toothbrush. I would really like to resolve this issue for you - could you email me directly at jacqui@spotlightoralcare.com and I will assist in helping you with this matter.
Glad I'm not in with the 'Spotlight'
I placed an order for the whole family based on a telegraph article and Spotlight UK website reviews but ended up returning for a refund once I read customers' experience on trustpilot and I am pleased that I did. The customer care handled the returns well but I had to pay the postage. The marketing team also endlessly bombard you with daily offers and the prices change more frequently than the NY stock exchange!
15. November 2025
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Hi Nirmal, thank you for taking the time to leave us a review and I am sorry to hear that you returned your products - I am happy to hear that the returns process was handled well and I will feed your point regarding the postage fee back to the team. I will also highlight your point regarding our marketing emails.
Completely given up with this company…
Completely given up with this company now.
As a family we have three of the Spotlight Oral sonic tooth brushes and use the tooth paste, whitening powder and gel ; and have done for a number of years. I have been a very loyal customer.
The minute you sent me a fake email today ‘meant’ to be an internal email then sent an oops email minutes later apologising and offering a special offer as a gesture of goodwill you lost me.
Don’t insult your customers … without your customers you have no business. If you start treating people like they are stupid, they’ll show you how clever they are and take their business elsewhere! Judging by some of the previous reviews on Trust Pilot, I’m not the only one who’s off to shop elsewhere!
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Thank you Becky for taking the time to share your feedback with us and I am genuinely sorry to hear that our recent marketing email left you feeling disappointed. Our intention was to share a promotional message in a more creative way, but we fully understand that it may have missed the mark for you. We never want our customers to feel misled or disrespected and we appreciate you highlighting this with us. We will review how we communicate future offers to ensure that they are always clear, transparent and in line with our customers expectations. We truly value your loyalty over the years and the trust you have placed in our products. Thank you again for your feedback, Jacqui
Over priced products which don't work…
Over priced products which don't work as well as some other products.
DO NOT give them your phone number as they will bombard you with ad all the time. You can't delete or change the phone number.
30. November 2025
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Hi Russel, thank you for taking the time to share your feedback. We are really sorry to hear that your experience hasn't met expectations. Our products should always offer good value and perform reliably, so we would really like the chance to look into what went wrong and make this right for you. Regarding the phone number issue, we never want our customers to feel overwhelmed by communication. We can absolutely help update or remove your number - please contact our customer service team via email at info@spotlightoralcare.com and we will take care of this promptly. We appreciate you bringing this to our attention and look forward to resolving this for you to your satisfaction. Best Wishes, Jacqui
I am kicking myself ordering a Sonic…
UPDATED: I cant' comment on the electric toothbrush as I had second thoughts and returned it upoened. What I can do is praise Spotlight Oral Care UK for their prompt refund, which was done without question or quibble. Thank you Spotlight.
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Hi Gary, thank you for taking the time to leave a review and I am sorry to hear that you are disappointed with your sonic toothbrush. Could you please reach out to our customer service team via email at info@spotlightoralcare.com and a member of the team will advise you of our returns policy and assist you in reaching a resolution. Thank you, Jacqui
What a bunch of jokers
What a bunch of jokers. They change their prices every other day. Was about to buy a bundle as they had a new offer but at checkout I noticed delivery price was added. The previous day the price was £3.95 more expensive with no delivery charges. But on the new offer the delivery price was added so price was the same. Your all a bunch of crooks.
8. November 2025
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Hi Graham, thank you for taking the time to share your feedback and I am sorry to hear about your experience. It can feel frustrating when pricing doesn't appear consistent. Our prices and offers can vary depending on promotions and delivery charges may change based on the specific offer applied. I would be happy to look into the details of your order to make sure everything was applied correctly. If you could contact us directly at info@spotlightoralcare.com we will happily review this for you. Warm Regards, Spotlight Oral Care
ONE BIG FAT CON
ONE BIG FAT CON!!
Spent loads of money on this rubbish item because I have sensitive gums and supposed to be made by dentist. ??????
I CAN'T USE IT BECAUSE IT TOTALLY AGGRAVATES MY GUMS AND IS UNUSABLE.
DO NOT BUY IF SENSITIVE GUMS COS TOTAL WASTE OF MONEY.
2. November 2025
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Hi Rita, thank you for reaching out and we are very sorry to hear that you are experiencing issues with one of our products. Please reach out to our customer service team at info@spotlightoralcare.com who will assist you in resolving this matter.
The reviews are right
The reviews are right. Avoid. Low quality especially for the replacement heads which last no time at all. Spend a little more and get better quality. Avoid. Avoid. Avoid.
27. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Thank you Paul for your review and we are very sorry to hear that your replacement toothbrush heads did not last for you. Each toothbrush head should last 3 months - they are sold in a pack of three which in total should last 9 months. If you have experienced issues with the quality and longevity of the product please reach out to our customer service team - info@spotlightoralcare.com who will be happy to assist.
The best one I have used
I have owned all the main electric toothbrushes. This is by far the best one I have used. Customer service was fantastic too. I cannot fault them.
24. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Thank you Chris for taking the time to leave us this lovely 5 star review. We are delighted to hear that our sonic toothbrush is the best one you have used. We are also really happy to hear that our customer service team were fantastic.
I'm genuinely flabbergasted
I'm genuinely flabbergasted, I left a bad review because of the service I'd received and that they were promising to send us through another toothbrush. They contacted me off the back of my bad review and said they'd send us one if we want it.
I said yes I'd like it and since I've had radio silence. Stop messaging me saying your going to send the toothbrush and not following through. I genuinely can't believe how downhill this company has gone. DO NOT BUY FROM THEM.
5. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Thank you for taking the time to leave us a review. Our customer team have advised that they have emailed you several times requesting your postal address but they have not heard back from you. I have requested that the team give you a call to acquire the details and we will send you the toothbrush as soon as possible.
Problems with charging
When i first bought this it didn’t hold the charge for long, i did contact customer service, they wanted all kinds of info including a video of me charging it so i just put up with it and charged it frequently. It now conks out after two cleans. I like the way it cleans but i now see from the reviews the charging is an issue for a number of other people.
5. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Thank you Jill for taking the time to leave us a review - we appreciate your feedback. I can see that our customer service team furnished you with some troubleshooting tips and requested a short 10 second video if the troubleshooting tips did not work. From the video the team can determine the issue and arrange for a replacement to be shipped to you. In order to resolve the issue please email the team a video of the device powered on and from there they will resolve the issue for you. You can reach out to the team via email - info@spotlightoralcare.com
Terrible quality
I have had three replacement toothbrushes and all three of them malfunctioned in less than a year of having them. They are not built to last and are very disappointing quality.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Thank you Alice for taking the time to leave us a review. We are very sorry to hear that you have experienced these type of issues with your sonic toothbrush. Please reach out to our customer service team via email at info@spotlightoralcare.com who will work with you to achieve a satisfactory resolution.
Disappointed after a good start
I purchased this toothbrush and received it in January. It is now September and over the last couple of months it has become increasingly more difficult to turn on, the button requires two thumbs of pressure now and it's not easy to move between the 4 modes.
For the amount of money I paid for this I'd not have anticipated contemplating having to replace it within a year.
21. September 2025
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Thank you Lynda for leaving us this review. We are very disappointed to hear that you are experiencing an issue with your sonic toothbrush. We can see that you have been in contact with our customer service team who are actively working on resolving this issue for you.
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