I liked my toothbrush until it suddenly stopped working just over three years after I bought it. I contacted the company about potential repairs or a replacement, but heard nothing. So this is not a g... Mehr ansehen
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Das sagen Bewerter
The water tank on my previous water flosser was impossible to keep clean by its design so I'm hoping the Spotlight UV flosser will overcome that issue. The tank is smooth inside so hopefully keeping... Mehr ansehen
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Professional. I went to my hygienist then follow on dental appointment. They. Both said said wow. What an Improvement. having had chemo. My teeth were loose. But using the water flosser has vastly im... Mehr ansehen
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Great Apple-like design and packaging. Having always used Philip's toothbrushes I was delighted with how light and easy to handle the SpotlightPro is. My one niggle is that putting the brushes on and... Mehr ansehen
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Unternehmensdetails
- Kosmetikproduktanbieter
- Kosmetikbedarf
- Kosmetische Zahnmedizin
- Zahnpflegebedarf
- Laden für Gesundheits- und Kosmetikprodukte
- Zahnaufhellung
Über Spotlight Oral Care UK
Vom Unternehmen geschrieben
Created by Dentists
Spotlight Oral Care is an Irish-based company founded by sisters and dentists Dr. Lisa and Dr. Vanessa Creaven. Its mission is to create clean, clinically proven and effective, earth-kind oral care solutions for every smile.
Made With Care
Think vegan-friendly, cruelty-free formulations, 100% recyclable toothpaste tubes that won’t end up in landfills, dental floss made from 100% recyclable plastic bottles (cool, right?), and low-impact packaging so that you can make a positive impact in your daily oral health routine.Kontaktinformationen
Block 2, Harris House, Small IDA Business Park, Tuam Road, H91 RK5Y, Galway, Irland
- +353-87-466-2473
- info@spotlightoralcare.com
- uk.spotlightoralcare.com
4,0
Gut
1567 Bewertungen
Bittet Kunden um Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Nothing unique about these products
Nothing unique about these products. Behind the glossy ads and paid influencer campaigns it’s just a basic Chinese manufactured toothbrush.
I got it as a gift and used for 6 months, I was told by TWO separate independent dentist’s that whatever brush I was using it was damaging my teeth. Avoid
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Hello Kerry Ann,
Thank you for sharing your feedback. We are really sorry to hear about your experience and concerns.
Our Sonic Toothbrushes are designed by dentists to meet strict oral health standards, with a strong focus on protecting teeth and gums while delivering an effective clean. Customer safety and long-term oral health are at the core of everything we develop.
Please consider reaching out to our support team at info@spotlightoralcare.com so we can discuss your experience in detail and provide guidance.
Kind regards
Breanna
Great toothbrush, but...
Great toothbrush, but their charger cable is falsely advertised on the Sonic Pro product page (maybe on others as well, not sure). It says it's USB-C when in fact it's USB-A. Quite amateurish to falsely label the charger, and also very surprising they use USB-A given how outdated it is now.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Thanks for your review and feedback! We completely understand the confusion regarding the charger. Our Sonic Pro chargers have recently been updated to USB-A, which is actually more universal and compatible with a wide range of plugs and adapters.
We’ve also passed your feedback to our team to make sure the product page reflects this clearly. We really appreciate you bringing it to our attention and hope you’re enjoying your Sonic Pro!~Suzanne
Very happy so far
I have had this toothbrush for nearly a week and I am delighted with the performance. Brushing for sensitive teeth is really effective and gentle. My teeth feel really clean. I have a cracked tooth which will be repaired next month this brush is really gentle and I no longer have tooth ache after brushing. Thank you
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Thank you so much for your wonderful feedback! We’re thrilled to hear that your Spotlight Oral Care toothbrush is helping with your sensitive teeth and making brushing a comfortable experience. It’s great to know your cracked tooth isn’t causing discomfort while you use it.
We really appreciate you taking the time to share your experience and hope your smile continues to feel clean and healthy!~Suzanne
Hate the overpriced replacements
Hate the overpriced toothbrush replacements £29.00 for three and make sure you dont order an incorrect replacement head as their toothbruses have different sizes ie the pro v non pro!!! Which dont fit
Tried to claim discount as per their website
WELCOME35-S6GJ9 for a full priced item but discount code refused
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Hello Donna,
I’m sorry to hear about the frustration you’ve experienced.
Each of our toothbrush models uses specific replacement heads designed for that particular brush, which is why the Pro and Non-Pro heads are different and unfortunately not interchangeable. We are sorry to hear this was a bit confusing, If you’d like, you can reach out to our team at info@spotlightoralcare.com and we would be more than happy to help confirm the correct replacement heads for your toothbrush before you order.
Our website is currently running a sale, which means many items are already reduced. Because of this, the discount will not apply as it is for full priced items.
We look forward to hearing from you soon.
Kind regards
Breanna
I’ve been trying to reach customer…
I’ve been trying to reach customer service since January by phone, email, and through the website, but haven’t been able to get through to anyone. Very frustrating.
3. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Hello Tracey,
Thank you for your message, and please accept our sincere apologies for the frustration caused by the difficulty in reaching our customer service team.
You can contact our customer support through the following channels:
Email: info@spotlightoralcare.com
Phone: +44 20 4571 5704
WhatsApp: +353 087 466 2473
Our customer service team responds to all queries, so once we receive your communication through any of these channels, a member of our team will get back to you as soon as possible.
We truly appreciate your patience and look forward to assisting you.
Kind regards,
Breanna
Really bad returns/refunds policy and misleading products
Just looking at reviews below I have had a similar issue- buying the wrong replacement brushes on the website (because it’s not entirely clear which brushes are the correct ones- and it’s not just me that’s made that mistake clearly) which are really expensive and the company refusing to accept a return because I’d opened the plastic pouch one of them came in. Talk about lack of goodwill, leaves a bad taste in the mouth.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Thank you for your feedback Matt. We’ve been in contact with you directly via email regarding this issue.
As replacement brush heads are oral hygiene products, once the packaging has been opened we’re unable to accept returns for safety and hygiene reasons. We do provide images and a note on our website to indicate which heads are compatible with each model to help guide customers when ordering.
That said, we really appreciate your feedback, and we’ll pass it on to our team to see how we can make this information clearer in the future.
Thank you for taking the time to share your experience.~Suzanne
Doesn’t last very long!!
Whilst working it was fine! I’ve had it just over a 1 year! I’m not sure how long they are supposed to last but mines stopped working!
What’s annoying is I just ordered a pack of new toothbrush heads and took them with me whilst I travel. I now have no use for them!
Waste of money!
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Hi Rikki,
I am so sorry to hear your device is no longer working. We would like to have this replaced for you. Could you please reach out to us at info@spotlightoralcare.com and a member from our team would be happy to advise further.
We look forward to hearing from you soon.
Kind regards
Breanna
Great toothbrush, great customer service
I have had the spotlight oral care sonic toothrbush for four years now and it has been fantastic. Prior to this I had several other electric toothbrushes, all of which stopped working after 18mth -2yr forcing me to buy a new one.
My first contact with spotlight customer service was 2yr ago when i lost my charger - they promptly sent me one free of charge (just paying for postage). My sonic toothbrush then stopped working 5days ago. It would switch on but the power wasnt being trasmitted to the toothbrush head. I contacted customer service where I received speedy and helpful emails from suzanne who sent me tips on how to try and fix the issue and as a result the issue was rectified.
My only constructive feedback would be that it would be great if they had different toothrbush heads from soft, medium to firm as at present only one is avaiable, and i sometimes find this a little too soft.
I have recommended this toothbrush to friends and family and will continue to do so.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Thank you so much for taking the time to share your experience.
We are delighted to hear that your Sonic Toothbrush has been going strong for four years, that’s exactly the longevity we aim for. It’s also great to know our customer care team, was able to help quickly both with your replacement charger and in getting everything working again recently.
We really appreciate your constructive feedback regarding brush head firmness. Offering more options is something we’re always reviewing, and comments like yours are incredibly helpful as we continue to develop our range.
Thank you again for your continued support and for recommending us it truly means a lot.
Kind regards
Breanna
I have used many of the Spotlight…
I have used many of the Spotlight products for years now and I find that they work brilliantly. Love the toothbrush in particular.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Thank you so much for sharing your experience! We’re thrilled to hear that Spotlight products have been working so well for you over the years. It’s especially great to know that the toothbrush has made such a positive difference - your feedback really makes our day!~Suzanne
Great!
I have been using the sonic toothbrush for two years. Better than any other brush I have used. Recently bought two kids brushes/ toothpaste and the kids love them too!
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Thank you for your kind words! We’re so pleased to hear that your Sonic toothbrush has been working so well for you over the past two years. It’s wonderful that your kids are enjoying their own brushes and toothpaste too. Your support really means a lot to us.~Suzanne
Spotlight toothpaste and Sonic…
My Spotlight toothpaste and Sonic toothbrush leave my teeth feeling cleaner and whiter.i have been using them for the last couple of months and find them much better then my previous brand.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Thank you for sharing your experience! We’re thrilled to hear that your Spotlight toothpaste and Sonic toothbrush are making such a difference and that you’re enjoying the results compared to your previous brand.~Suzanne
Very impressed
Very impressed with product have been using for couple of years and have no issues.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Thanks so much for your feedback! We’re really glad to hear the product has been working well for you over the past few years. It’s wonderful to know you’re enjoying it!~Suzanne
Fantastic products
Have been ordering from Spotlight for a number of years now. Fantastic products. Couldn’t recommend them enough. You won’t be disappointed
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Thank you so much for your wonderful review! We’re thrilled to hear you’ve been enjoying our products for years. Your support and recommendation mean a lot to us!~Suzanne
I can't say enough positive things…
I can't say enough positive things about this company. I've had one of their sonic toothbrushes for over 4 years and honestly the quality is incredible. Much better than any Oral B. Love that it's founded by two female dentists.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Thank you so much for your incredibly kind words! We’re absolutely delighted to hear that you’ve been enjoying your sonic toothbrush for over four years -that’s amazing to hear.
It means so much to us that you’ve noticed the quality and design. Being founded by two dentists was always about creating products that genuinely work, so feedback like this truly makes our day.
Thank you again for your support - we really appreciate you taking the time to share your experience 💛~Suzanne
I bought replacement heads for my rose…
I bought replacement heads for my rose gold sonic pro. They do not fit it and I am not able to return them and exchange as I had to open them to find out they didn't fit. The company offered a partial refund but they are so expensive that if I bought even a slightly reduced second set it would be around £40 wasted with a partial refund just on toothbrush heads. I can't afford this. Its not clear to see the difference in the brush body mine looks just like the one on the advert but is I guess the older version even though I got it last year. The rose gold body of the brush is too similar to know this and now I have wasted £26 on heads that I can't use or return. Really disappointing. I want to warn others about this as they refused a return or refund and I feel like the advertising is misleading and unclear to consumers which is really unfair.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Hi Emma,
Thank you for your feedback. We completely understand your frustration.
We have been in contact with you via email regarding this issue. On our website, we do include a note specifying which toothbrush each replacement head is compatible with. To help going forward, we have also sent you the correct link for your Rose Gold Sonic Classic replacement heads so you can be confident when ordering in the future.
I have also reached out to you again now as we really want to make this right. As a gesture of goodwill, I have processed a refund for the incorrect heads that were ordered.
We really appreciate your feedback and will pass this on to our team to see how we can make the compatibility information clearer on the website.
Thank you again for taking the time to share your experience.
Kind regards,
Suzanne
Good Customer Service
On 02 February 2026 I submitted a negative review as my toothbrush stopped working after 20 months of use. Spotlight Oral Care reached out to me immediately and have provided a no quibbles replacement toothbrush. I can only speak as I find, and have to say the speed and efficiency with which they sorted out my issue was very good.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Hi Ian, we’re very sorry to hear about your experience with your Sonic Pro. We understand how frustrating this must be.
I’ve reached out to your email with some troubleshooting steps to try. If these don’t resolve the issue, we’ll be happy to send a replacement for you.
Thank you for your feedback, and we hope to get this sorted for you as quickly as possible.~Suzanne
Read reviews before purchasing!
My wife and I both had Sonic Pro’s, I initially had an issues with mine charging after a couple of weeks, so it went back and they sent a new one out, which seemed great. Then my wife’s died about 3 months later and now I’m charging my replacement for about 10hrs, for one use. Had them barely a year!
Honestly, I think the marketing needs to take a back seat and the manufacturing needs to be the focus!
Reading through the other reviews, there seems to be a common theme with their brushes!
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Thank you for taking the time to share your feedback Chris — we really appreciate hearing from our customers. We’re very sorry to hear about the issues you and your wife have experienced with your Sonic Pro brushes. This is not standard, and it is certainly not the experience we aim for, our brushes are expected to last much longer than this.
If you’d like, our team would be happy to look into your issue and see how we can assist further - please feel free to reach out directly at info@spotlightoralcare.com ~Suzanne
Faulty Brush
I purchased this brush around a year ago and have changed the head numerous times and always been okay.
Now for whatever reason the brush does not come on and does not charge.
Anyone else had this issue?
9. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Hi Sean, thank you for taking the time to leave us a review and I am very sorry to hear that you are experiencing issues with your sonic toothbrush. Could you please reach out to our customer service team via email at info@spotlightoralcare.com who would be happy to resolve this issue for you.
Avoid like the plague
Just like the majority of reviews this company responded well before Christmas but now completely ignore all contact attempts. Expensive toothbrush that failed within 12 months and they completely refuse to do anything.
Avoid like the plague and go with a reliable, support brand like oral b - and save a ton of money too.
Section 75 claim to be raised.
I expect this company to disappear as their website is not working currently.
Update 1:
Got a reply telling me they are still trading and responding to queries within 24hrs. This has been going on since 12th November with a promise to replace the faulty unit made 8th Dec then completely ignoring every email since then. So, no I do not accept that the company is looking at emails within 24hrs (or they are and just ignoring them).
Update 2:
You just can’t make this up. After responding to my review again, they now ask me to send my details to yet another email address. I’ve already sent this to customerservice@spot****.com and
info@spotli******.com
as advised by the various people who claimed to be looking into this to sort out a replacement (yes - Orla, Danielle, Augustine I am talking about you).
To top it all off, I actually got, brace yourselves, not a response to my last emails but a ‘tell us about your experience’ survey!!
I’d suggest you look on your system for unresolved complaints (though looking at trustpilot I can imagine you have a huge backlog of those). Then ask those three people why on earth they have still not sorted it out.
Order ref: 220997UK should be all you need to find the multiple emails from me asking you to sort this out and providing my details multiple times.
Clownshow!
1. November 2025
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Hi Tony, thank you for taking the time to leave us a review. Our customer service team are responding to all queries within a 24 hour turnaround period, the email address is info@spotlightoralcare.com - please reach out to the team who will assist you with your query. Our website is operating efficiently and we have experienced no reported issues with the site.
Hi Tony, we would really like to get to the bottom of this issue and resolve this matter for you - would it be possible for you to email me directly at jacqui@spotlightoralcare.com so I can look into this for you.
Don’t order!
Don’t order! Wish I’d listened to my friend’s OralBIos recommendation. Foolishly, I checked online recommendations and forgot to look at Trustpilit. I ordered online and used for one day. I couldn’t cope with the feeling on my upper gums and lip and had to give up, despite trying all settings. I wrote today, 2 days after it arrived, and received a polite reply saying it could not be exchanged once opened, unless it’s faulty, and should keep trying. I’ve tried all settings so it is not fit for purpose as far as I’m concerned - I’ve had an electric toothbrush for 15+ yrs so didn’t anticipate this. I’ll take legal advice - wish I’d gone to Boots and bought an OralB!
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Spotlight Oral Care UK
Hi Jill, thank you for taking the time to leave us a review and I am sorry to hear that you found our sonic toothbrush uncomfortable to use. Sensitivity can vary from person to person especially when switching from a different electric toothbrush to a sonic toothbrush and some users do find that it can take up to a week on our sensitive setting to adjust. As explained by our customer service team for hygiene reasons we are unable to accept returns once a product has been opened unless it is faulty, which is in line with our returns policy. We appreciate your feedback and will pass it on to our product team, as it helps us improve both the product and the service.
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