Ulefone UK Bewertungen 

Poor Customer Service. Charger broke with two months with no response from Ulefone.

Poor Customer Service....

So i've got a tablet Armour Pad 4 Ultra and a phone Amour 34 Pro from Ulefone. I'm happy with both of devices, however, the tablet charger stopped working within two months of ownership.

No major use with the tablet charger, probably used less than 20-30 times and it suddenly stopped working.

I contacted Ulefone straight away via their email/ticket system on their website and requested a replacement charger. One day later I was asked to provide video evidence of said charger not working. I provided a video and photos the same day via email. Unfortunately, Ulefone never replied. I sent a further email requesting an update, but again no response was received. So I now have an expensive tablet (£293) with no charger. I'd expect a better quality charger considering the price of the tablet.

I was considering buying another two tablets for my kids, however, given the lack of customer service I'm possibly going to look elsewhere.

In short, nice phone and tablet. But poor quality chargers and no customer service.

Firstly, the phone itself, a Ulefone Armor 28 Ultra is great and I love it…well, mostly.
It has every conceivable gadget on it, barometer, infra red blaster, FM radio plus loads of cameras and a huge memory, battery and charge rate. It's not only waterproof, it's pressure washer proof and it's very tough. The weight and size didn't prove to be a problem.
The only issues with the phone itself were the wireless charging is a bit hit and miss, the reverse wireless charging mostly didn't work and, the main one for me, Android Auto did not function, something I've read about as being an issue with other Ulefones.
And then the screen stopped working.
To be more accurate, the display worked but it could not detect any touches. This touch detection is known as the digitizer. I'm not alone in having this issue I've since found out
Being just a year old and having a two year warranty, I contacted the once very responsive customer service. They have not and continue to not respond to my emails and I've sent many to both the official support address and also what I believe to be their head office.
So, to summarize, a great phone but, at least in my experience, you're on your own if you have a problem with it.
Update
Around 15 days after contacting customers support they replied asking me to send the phone to them. I advised I didn't think they were going to reply so I repaired the phone myself at a cost of £90. I invited them to refund me. They offered £40 which I accepted

Stay away – do not buy from Ulefone.co.uk!

I bought a brand new Ulefone phone, and right after it arrived, it wouldn’t charge. I contacted Ulefone UK, and they told me to check whether the issue was with the charger or the cable. After checking, I confirmed that it does charge with a different charger, but the manual clearly states not to use anything other than the original Ulefone charger.

They said they would send me a new charger, which I appreciated, and I asked if they could send it as soon as possible so that I could start using my phone safely. I also asked when I might expect it to arrive. Since then – silence. It’s been nearly a week, and I’ve had no communication at all. I’ve followed up, but no one has replied, and I still haven’t received the new charger.

They simply stopped responding the moment they realised there was an issue. If this is how they handle something as small as a charger, imagine what happens if your phone develops a serious fault. Once they’ve made the sale, they clearly don’t care about after-sales support.

Very poor service, and I wouldn’t recommend buying from them.