I purchased "cancel for any reason" insurance on a non-refundable flight ticket for plans while waiting for a visa. When plans fell through, I called to cancel, and the process was quite easy. I rece... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
First time booking through Underpriced for my son's multi-leg international flights, I was amazed by the services. After leaving a message I got a phone call the next day from an agent named Sidney,... Mehr ansehen
Unternehmen hat geantwortet
Worst travel experience ever!!!!! They spelled my name wrong even though I input all fields ONLINE! It was hell trying to get checked-in online and my passport verification failed at each city I vis... Mehr ansehen
Unternehmen hat geantwortet
An online travel agency able to provide value for airfare. They also have good support for airline interactions and schedule changes. Highly recommended to check on their offerings.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
UnderPricer's main goal is to offer travelers the most convenient and discounted flights deal available on the market. Our experienced travel agents guide customers through hundreds if not thousands of travel opportunities, narrowing those down to best suitable flight options that may exist. https://underpricer.com/
Kontaktinformationen
Vereinigte Staaten
- underpricer.com
4,1
Gut
412 Bewertungen
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von UnderPricer
We’re glad to hear that you found great deals with us. Thank you for your trust, and wishing you safe skies ahead!
Warm regards,
Underpricer
Reliable
Reliable. Responsive and friendly customer service.
29. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thank you for this awesome review! If you need anything else, please don’t hesitate to let us know. We’re available 24/7 for you!
Warm regards,
Underpricer
Booked Flights Business through Kayak…
Booked Flights Business through Kayak and UnderPricer. Got almost 20% discount. Called UnderPricer to reserve seats and it was taken care of promptly. Received a confirmation email shortly after. Highly recommended
29. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thank you for booking with us! It’s our pleasure to provide you with the best deals. If you have any questions or concerns, please don’t hesitate to reach out ,we’re always here to help.
Warm regards,
Underpricer
The overall experience with booking…
The overall experience with booking international flight tickets was great. The service was very reliable and the ticket prices were extremely competitive, I highly recommend UnderPricer.
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Wow! Thank you for sharing such a wonderful review. We’re delighted to hear that your overall experience with us was excellent!
Warm regards,
Underpricer
Excellent!
27. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thank you for booking with us! Please don’t hesitate to reach out if you have any questions.
Warm regards,
Underpricer
The airline changed my very long flight…
The airline changed my very long flight (many connections), but the WhatsApp support (Lottie) was great! All good, and I feel secure. Thank you!
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thank you for sharing this lovely feedback! We’re so glad to hear that everything went smoothly. Please know that we’re here for you 24/7 . Safe travels!
Warm regards,
Underpricer
Compiment
The person I talked to put me in a great mood. He was pleasant and answered any questions I had
26. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
That’s great to hear, Leslie! Please don’t hesitate to reach out if you have any other questions or concerns. Safe travels!
Warm regards,
Underpricer
I bought the "cancel for any reason"…
I bought the "cancel for any reason" insurance with them and they honored it. Not only did they refund 80% of my ticket, but they helped me to get the reservations correct since two other travelers in our group were keeping their tickets. They spent a lot of time with me to get it right.
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thank you for this awesome review! We’re glad you opted for the Cancel for Any Reason coverage and that our team was able to address all your concerns. Please feel free to reach out if you need anything else ,we can’t wait to have you back!
Warm regards,
Underpricer
It was a simple straightforward…
It was a simple straightforward experience and I believe it was a significant savings.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thank you for booking with us! It’s our pleasure to provide you with a smooth and hassle-free experience. Please don’t hesitate to reach out if you need any assistance. Safe skies!
Warm regards,
Underpricer
This company is an absolute scam
This company is an absolute scam. When you try to change your tickets, they invent outrageous extra fees on top of what the airline actually charges. They completely take advantage of customers and make up absurd amounts just to rip you off. Do yourself a favor and book directly with the airline — these people are dishonest, greedy, and have zero transparency
18. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Updated response
Thank you for taking the time to share your thoughts with us. We truly appreciate all feedback, whether positive or negative, as it helps us assess and improve our services and processes.
We would love to address any concerns you may have. However, despite several attempts to communicate, we have not yet received a response from you. Please know that we remain available to assist you should you decide to reach out.
Warm regards,
Underpricer
Initial response
Thank you for reaching out to us. We appreciate the opportunity to investigate this matter further.
To proceed, could you please provide your valid booking details? Alternatively, you may share additional information by emailing us at claims@underpricer.com.We look forward to hearing from you.
Warm regards,
Underpricer
Customer Support staff
Customer Support staff - I dealt with Yasmin who was very professional, helpful and understanding when my travel plans had to be changed.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thank you for your feedback! It was a pleasure serving you. We're here for you in case you need additional support. Safe skies!
Warm regards,
Underpricer
International Booking Fiasco
I booked a flight to Japan but I did not enter the names exactly as they appeared on our passports. I did not realize this was a problem until after the 24 hour cancel policy. However, when I ordered the tickets through Underpricer that was NOT made an issue. When I asked for their help their only reply was that I could correct the names if I rebooked the exact same flights and paid an extra $850 per person! So I fault Underpricer because their ordering system did not emphasize entering the names exactly as they appear on the passport. What a nightmare!!
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thank you for sharing your feedback, we truly appreciate it. Hearing from our customers gives us the opportunity to review situations carefully and continue improving our services. According to our records, you made an online reservation for two passengers and later contacted us regarding name corrections. Please note that each airline has specific policies tied to its tickets, and we are required to adhere to those rules.
Our service team is currently in touch with you to explore possible solutions. Thank you again for bringing this to our attention. We're committed to assisting you fully with this matter.
Warm regards,
Underpricer
Sarah and Gany were both very helpful
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thank you, Melissa! We're thrilled to hear that your experience with us was excellent and that you found our team helpful. If you have any questions or concerns, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
Underpricer
Great customer service via WhatsApp
Great customer service via WhatsApp. Instant and helpful! Don't panic if there is a delay between "processing" email and "confirmation" email. It comes and in the meantime the (AI) support is excellent and immediate.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Wow! Thank you for the amazing review! We’re thrilled to hear you loved our service. Remember, we’re here for you 24/7!
Wishing you a fantastic trip!
Warm regards,
Underpricer
Great support and followup.
Great support and followup.
26. September 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thank you for your kind words, Yongmei! It was our pleasure assisting you. Wishing you safe skies ahead!
Warm regards,
Underpricer
No customer service
No customer service. No care for customers. Flight schedule was changed by airline. Could not get them to move me to a different flight. Over a week of emails and chats with no one reaching out. To add insult to injury, I have to pay them to cancel the flight. Ended up costing me over $1000.
UPDATE: I understand that the airline has its own restrictions, but it took nearly a month of back and forth to get that explained and to come up with alternatives. The fact that you waited until the refund was asked for and initiated before replying speaks volumes.
18. September 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Updated response
Thank you for sharing your feedback and providing the booking details. After a thorough review of your case, we found that your itinerary was affected by involuntary schedule changes or cancellations initiated by the airline. In such cases, an alternate flight in accordance with the carrier’s policy is typically offered to passengers at no additional cost.
Based on the booking history, two alternative options were offered to you. However, your request to add a layover is considered a re-routing, which falls outside standard policy. While we fully understand your preference, we reached out to the validating airline to request an exception. Unfortunately, rerouting is not permitted in this instance.
As requested, a full refund has been processed to the original form of payment used during the booking. We sincerely apologize for any inconvenience this may have caused. Please don’t hesitate to reach out if you need further assistance.
Initial response
Thank you for reaching out to us, Cam. We're truly sorry to hear about your experience, and we’d like to take this opportunity to address all your concerns. Could you please share your booking details with us? Alternatively, you may also send more information directly to claims@underpricer.com.
We look forward to hearing from you.
Warm regards,
Underpricer
Amazing service from experienced team…
Love this service from experienced team his name is Rupert! I got lucky after I spoke with 5 representatives, I was disappointed at the first beginning but after I tried again , finally Rupert helped to fix my issue!!!! Nowadays it’s hard to find a responsible and reliable person in customer service.
22. September 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thank you for this review, Brooklyn! We’re glad to hear that all your concerns were addressed. Please know that we’re available 24/7 in case you have any questions. Safe skies!
Warm regards,
Underpricer
The entire process was excellent!
The entire process was excellent, with no annoying emails promoting special offers or sales staff trying to sell additional services like other companies. This was my first time using your services, and I will definitely do so again in the near future.
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thank you for choosing and booking with us! If you have any questions or concerns, please feel free to reach out anytime. We can’t wait to have you back! Have a safe and wonderful trip!
Warm regards,
Underpricer
Mr Denhom Great customer service
Mr Denhom maybe wrong spelling of his name (?) is a consummate professional. He assisted me way beyond expectations. and he has excellent customer service, great attention to detail and extraordinary congeniality.
Without a doubt, he is the nicest, most helpful, diligent, and skill-full Underpricer customer service agent. I had many questions, I needed assistance on a variety of issues, and a plethora of tasks were all solved as a result of my luckily connecting on the phone today with Mr Denhom. He explained everything very carefully and clearly.
He showed great kindness and diligent duty. He solved my problem and called me about what to do.
In my opinion, I believe Mr Denhom should be promoted and use his knowledge & talent becoming a trainer of other Underpricer employees, in addition, his salary should be increased. Mr Denhom restored my faith in Underpricer as a company and as a customer, I look forward to enjoying Underpricer more and more someday in the future.
Please say thank you to Mr Mr Denhom for me, as I really, really appreciate him. In a word, Mr Denhom has aloha. (having aloha is the best human quality in Hawaii)
Mahalo nui loa (Hawaiian language meaning 'thank you very much'
Thank you; I really, really appreciate you.
You are ALOHA.
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Wow! This is absolutely fantastic! We're so glad to hear that you truly appreciate what Denholm has done for you. Please know that you can always count on us!
Safe skies!
Warm regards,
Underpricer
We had very good experience with…
We had very good experience with Underpricer, agent called us before the trip to get us special meal and talked about any other requirements.
When had issues with return trip, we called and got answer right way from a real person, this is awesome.
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von UnderPricer
Thank you for sharing this amazing experience with us! We're so glad to hear that everything went smoothly. It was truly a pleasure serving you!
Warm regards,
Underpricer
So funktioniert Trustpilot
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