UnderPricer Bewertungen 412

Worst travel experience ever!!!!! They spelled my name wrong even though I input all fields ONLINE! It was hell trying to get checked-in online and my passport verification failed at each city I visited because of this too! Customer Service said they would call me back the 1st time I called and they never did. I called again but they called me back as I was entering the airport! Lame!

In the middle of the night somebody was being able to help me change return flight

Unfortunately my daughter and I had to cancel our trip to Spain, due to her mom's health. She was hospitalized for 3 days in Late April, is still in a rehab center, and may be for another two weeks, then once released, will need daily care for several months. We don't have a full diagnosis, but my daughter is unable to travel, since she will be caring for her mom. I took out travel insurance with Underpricer, but now they tell me this doesn't meet medical cancellation policy of the airlines. Ok, so What. That's why I took out travel insurance. Now they won't cover it and I am out not just the $3,000 plus in flight, but the $150 spent on their insurance. What a waste. Never again.

Very good phone support; a real person with real answers and not a long wait.

they solved the flight cancellation, located another flight and resolved the problem.

It was easy to make the reservation book seats and we wanted to change our return trip also easy and efficient. No complain

They were very kind and patient

I purchased "cancel for any reason" insurance on a non-refundable flight ticket for plans while waiting for a visa. When plans fell through, I called to cancel, and the process was quite easy. I received 80% of flight cost back to my original payment method. Everything was smooth and I would use this feature in the future.

Booked a ticket 'direct from kayak,' so I have to take responsibility for not validating who they worked with. The ticket booking went through, but I received an email shortly thereafter that my return flight was moved -by 6 days! I emailed a frantic response (which I never heard back about), and tried to get clarity from the chatbot, but it just said a person would need to call from the company. During the several day wait to hear back, I got new emails daily stating there were more changes, including the cities I was flying to. All these said they were initiated by the airline, but the airline denied and showed me booked on the original flight. I finally got a hold of someone and said I would need to cancel because the flights they are trying to change me to don't work, but contrary to us dot regulations they said the cancellation fee would be $1200. I highly recommend avoiding this company. I'll be out thousands of dollars having to rebook with a reputable company.

Some minor problems but basically a very good service.

had a great experience with Underpricer.com. The booking process was smooth, prices were competitive, and customer support was responsive and professional throughout. The team helped clarify all travel details clearly and ensured everything was handled efficiently.

What stood out most was the combination of good pricing and reliable service, which is not always easy to find. The overall experience was hassle-free, and I would definitely consider using Underpricer.com again for future travel bookings. Highly recommended for anyone looking for value and dependable support.

An online travel agency able to provide value for airfare. They also have good support for airline interactions and schedule changes. Highly recommended to check on their offerings.

Very helpful and professional team. You can count on underpriced team for your travel needs.

UNDERPRICER helped me with getting my refunds for cancelled flight. For that underprice customer Representative, Juliet, worked me patiently while the major airlines involved with my cancelled flights refused to help me and instead were punting ball into each others court.

Excellent air fares and the representative went out of his way to help me. Thank you!

Excellent customer service during the planning period of our trip with multiple flights. Was notified when changes were made by the airlines. Competitive Pricing!! Highly recommend checking out.

Expensive second checked bag ($295), plus I paid for price drop protection. The price dropped $300 in 24 hours, but I haven't received the refund.

I would like to express my sincere gratitude to UnderPricer, through whom I purchased our Business Class airline tickets from Almaty to New York and back with Turkish Airlines.

Even though our tickets were promotional, non-refundable, and almost impossible to change, the company showed exceptional understanding and support when my wife’s health condition forced us to request a change of our return flight dates.
UnderPricer kindly helped us reschedule our return flights from New York, including our stopover in Istanbul, by an entire month with only minimal penalty fees, which were mainly related to the increased airfare costs due to rising aviation fuel prices.
I would especially like to recognize the outstanding customer service team at UnderPricer, particularly Mr. Richie, who stayed in constant contact with us by both email and phone throughout the entire process.
Our heartfelt thanks to him and to the entire company for their professionalism, compassion, and support. 👏👏👏🙏

Great follow up customer service.

First time booking through Underpriced for my son's multi-leg international flights, I was amazed by the services. After leaving a message I got a phone call the next day from an agent named Sidney, who helped me effortlessly finding a seat assigned through Japan Airlines. I wasn't able to do this directly on Japan Airlines' website previously. I am very pleased with his help.