UnderPricer Bewertungen 412

After purchasing tickets through this agency, a one-letter typo appeared in two passengers’ surnames on the ticket. The agency repeatedly stated that the only solution was to cancel the tickets and reissue them at the current fare, which would have resulted in a very significant additional cost.

After contacting United Airlines directly, a reservations agent confirmed that the tickets remain valid for travel, that the Secure Flight information already matches the passports, and that a note confirming the correct spelling has been added to the reservation. No cancellation or reissue was required.

This situation caused unnecessary stress and required considerable time to resolve. I would have expected clearer information and more careful handling of the reservation.

Had some issues with the wrong seats showing up on the final confirmation. Aberforth from UnderPricer took care of it, got us the seats we needed (together!), and kept up constant communication until it was solved.

Very good customer service. Impressed with all the agents I've talked to, very prompt and helpful.

Booked a flight to Dubai through underpricer.com which was cancelled due to War in the Middle East. United Airlines has already began issuing refunds for this cancelled trip, but because I booked through a 3rd party agency (underpricer) I was advised to reach out to them. The customer service line refers you to their website and nobody has responded to my numerous claims that I have submitted. My money is now being held andI can’t even rebook another vacation. Horrible customer service! I’ll never use this again. Seems like a scam

Cancel my trip and refund before 24 hours. Fully refunded.

Great experience!

I had a very good experience booking my flight through Underpricer. The booking process was smooth, and their website was easy to navigate when searching for flights and reviewing the trip details.

Their customer service team was also very responsive and helpful. They assisted me with my booking concerns and made sure everything was properly arranged. I really appreciate their support and the effort they put into helping customers.

Overall, I’m satisfied with the service and would definitely consider using Underpricer again for future travel bookings. Highly recommended!

It was easy to make a reservation. Communication regarding delays and eventual cancelation were prompt. Customer Service was helpful. I would definitely use your services again.

Very helpful, respectful and very patient

I booked a ticket to Hongkong through Kayak and it generated a ticket through underpricer or underpricer.com. Its a scam website where it promises full refund on tickets booked if cancelled within 24 hours. I cancelled within 16 hours and they deduct more than $350 in the refund saying Seat booking is a 3rd party service. There is no way to reach their support team NOR does Underpricer,com respond to emails. Complete scam. Kayak takes no responsibility and Underpricer does not respond. Avoid Kayak and Underpricer at all costs.

Excellent service and a support was a phone call away, impressive.i want to reserve my flight for next January.

They took care of my problem efficiently

The operator was amazing, outstanding service, knowledge of the system of the impeccable,i feel comfortable recommending he's service to anyone.and feel very welcome and satisfied at the end.

Buyer Beware – UnderPricer scammers are hiding via Kayak

What a nightmare. I booked flights through UnderPricer, should be called unders-cammer which was listed under Kayak, so I didn’t realize I was dealing with scam agency until after the booking. If I had known, I would have booked directly with the airline.

Due to the security situation in Turkey today and was u der attack and ny flight was to leave Friday, I tried to cancel my flight scheduled for Friday. I spent over 6 hours on the phone, waiting nearly 2 hours each time, only to be disconnected. When I finally reached someone, they said there was nothing they could do and that it was up to the airline.

At the same time, they pushed me to cancel with zero refund, while trying to keep the $4,500. This is scam beyond scam.

My advice: book directly with the airline. What looks cheaper through third-party sites can turn into a very expensive nightmare when something goes wrong. And their scam tactic are hard to detect

The only draw back i saw was connectivity with CC. it took me 35 mins to reach out to cc
The representative was very helpful and i really like conversation with him.

Highly professional and efficient services. I’m very satisfied thanks for your services and Shweta is the best.

Really good experience so far.
Thank you for an excellent customer service.