Excellent . Jithin was excellent . I was struggling to operate Saturday , unable to walk and in constant pain from sciatic glute pain . Sunday morning I booked him and he put me through a series of... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had an urban massage done by Kyziah and she was absolutely amazing. She is really well experienced, extremely gentle yet able to use her skills to ensure you get the best out of the massage. I kept... Mehr ansehen
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So far I have had two massages from massage therapists through Urban. My sister in law bought me a £100 voucher. One was in London where I live, and I booked the other in Birmingham when I was there v... Mehr ansehen
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I’m 5 months pregnant and still fairly active, so I was a bit particular about who I booked. Georgiana put me at ease straight away and quickly picked up on where I hold most of my stress. She adjust... Mehr ansehen
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Unternehmensdetails
Über Urban | Massage & beauty at home
Vom Unternehmen geschrieben
The Urban app is the easy way to book spa and clinic treatments right to your door. Stay put and choose from 30+ treatments, including relaxing massages, facials, manicures and even physiotherapy or osteopathy sessions, all delivered by pre-vetted professionals you can trust.
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Our commitment to your safety
Vom Unternehmen geschrieben
- We take your safety seriously
- We verify each mobile therapist’s identity and conduct criminal screening checks to confirm they’re up to Urban standards. We check each qualification for the services they’d like to offer, as well as their insurance and ID. We have strict hygiene practices and a zero-tolerance approach to suggestive behaviour. Learn more : https://urban.co/en-gb/safety
Our cancellation policy
Free cancellation up to 24h
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Kontaktinformationen
Great Suffolk Street, SE1 1PP, London, Vereinigtes Königreich
- urban.co
Refer a friend, get £15 off
4,7
Hervorragend
2949 Bewertungen
Hat 37 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
So pleased with my regular massages and…
So pleased with my regular massages and the therapist really helps where it’s needed.
13. März 2026
Antwort von Urban | Massage & beauty at home
Thanks for such great feedback Kathy, we really appreciate it.
It is not the cheapest service but the…
It is not the cheapest service but the therapists are all professional, organised and I had never felt I needed to check they were qualified. Great if you want last minute too!
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Urban | Massage & beauty at home
Thanks for the glowing review, Alex! Your feedback helps us make Urban services even better – hope to see you again soon.
Excellent as always
Excellent as always! Jovita really tailored the massage to suit my needs and I will be booking again thanks so much
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Urban | Massage & beauty at home
Sounds like Jovita did a great job – so glad you loved your treatment, Camilla!
Aster was very professional and…
Aster was very professional and friendly. The massage was excellent and helped relieve my shoulder pain. Highly recommended.
12. März 2026
Antwort von Urban | Massage & beauty at home
Hey Mona, we're so happy you enjoyed your treatment. Aster is one of the best. Hope to see you soon!
excellent service all round
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Urban | Massage & beauty at home
Thanks so much for the 5-star review!
Antwort von Urban | Massage & beauty at home
Hey Yannik, thanks a lot for your feedback – so glad you enjoyed everything.
Antwort von Urban | Massage & beauty at home
Thanks for such great feedback Zeynep, we really appreciate it.
Great reflexology massage from George…
Great reflexology massage from George M. Super relaxing and very professional. Just what we needed!
11. März 2026
Antwort von Urban | Massage & beauty at home
Sounds like George did a great job – so glad you loved your treatment, Lawrence!
Quality Massage Therapists
Quality Massage Therapist. Good value for money. Would recommend.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Urban | Massage & beauty at home
Thank you for the 5-star review!
Nikky was great
Nikky was great, she paid attention to detail and made sure I was comfortable the whole time
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Urban | Massage & beauty at home
Thanks so much for the review! Niki sounds amazing.
Great relaxing massage
Lovely massage targeting all my tight pressure points & tight muscles
Very professional service & arrived on time
Have used before & will definitely book again
Would recommend to anyone
10. März 2026
Antwort von Urban | Massage & beauty at home
Hey Kevin, thanks for taking the time to leave such a wonderful review. We're so jealous of your treatment, it sounds like you had a great experience. Hope you continue to feel the benefits! See you again soon.
Urban Massage makes it so easy to book…
Urban Massage makes it so easy to book the right treatment at a time that suits you. The explanations for each massage they offer are really helpful and make it much easier to choose the one that’s right for you.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Urban | Massage & beauty at home
Thanks for the glowing review, Peter! Your feedback helps us make Urban services even better – hope to see you again soon.
Really easy booking process and able to…
Really easy booking process and able to book a great massage therapist at a convenient time. The therapist was super professional and friendly, and the treatment was perfect. Highly recommend
6. März 2026
Antwort von Urban | Massage & beauty at home
Wow, thanks so much for the 5-star review. We're so glad you had a great experience using Urban and hope to see you again for another treatment soon.
Victoria was superb one of the best I…
Victoria was superb one of the best I have ever had I cannot recommend high enough
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Urban | Massage & beauty at home
Victoria sounds like a star – so glad you had such a great session, Gary! See you again next time.
Such an amazing experience
Abigail did such an amazing job! So professional and such a genuine soul, made me feel extra special for my birthday! Thank you Abigail. A huge asset to Urban.
2. März 2026
Antwort von Urban | Massage & beauty at home
Sounds like Abigail did a great job! We're so happy you had a lovely experience. Thanks for the great feedback and hope to see you again soon!
Disappointing pay cuts for therapists…
Disappointing pay cuts for therapists in a cost-of-living crisis
I am writing this to highlight the recent, deeply unfair changes Urban has made to therapist earnings. For years, many dedicated therapists helped build this platform, often working under the understanding of a 70% commission structure. Now, Urban has decided to significantly reduce this share.
The justification—that therapists must earn less to "support the platform"—is hard to accept when prices in London are rising rapidly. It is mathematically impossible to understand how a professional should be receiving less now than they were 5 years ago while the cost of living and travel has skyrocketed.
Urban claims to value its "Pros," but cutting the take-home pay of the people who actually provide the service shows a lack of respect for their expertise and loyalty.
6. Februar 2026
Bewertung ohne vorherige Einladung
Arta was excellent
Arta was excellent. Very kind and professional. The massage did just the trick; to de-stress and unwind. Thank you!
7. März 2026
Antwort von Urban | Massage & beauty at home
Sounds like Arta did a great job! We're so happy you had a lovely experience. Thanks for the great feedback.
Antwort von Urban | Massage & beauty at home
Hey Loreta, thanks a lot for your feedback – so glad you enjoyed everything.
David helped me with an ongoing lower…
David helped me with an ongoing lower back issue and suggested stretches that I now do every morning and the pain has gone! Really miraculous thank you!
7. Februar 2026
Antwort von Urban | Massage & beauty at home
Thanks for such a lovely review. You're in great hands with David, they clearly did an amazing job. Can't wait to see you again soon!
Professional did not attend and did not…
Professional did not attend and did not communicate.
6. März 2026
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