Last year I had ordered two pairs of the same jeans, just different washes and they were completely different sizes, though the tag said they were the same. I decided to re-purchase last week, two dif... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I've been wanting this dress for months but even though I ordered an XS, it's very boxy and INCREDIBLY see-through. Even tan underclothes will show. I had to wear it for graduation but the dress is li... Mehr ansehen
Unternehmen hat geantwortet
This was my first time ordering from Motel, and I was both satisfied and disappointed. I ordered the Low Rise Roomy Jeans in True White and when I received my package the jeans were stained. Other tha... Mehr ansehen
Unternehmen hat geantwortet
I’ve shopped at Motel Rocks a few times, and am always decently satisfied with my purchases. Shipping is fast and the customer support team is always very helpful. I am leaving 4/5 stars because... Mehr ansehen
Unternehmen hat geantwortet
3,1
Akzeptabel
109 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
It’s not worth it to pay $90 for a pair…
It’s not worth it to pay $90 for a pair of jeans then spend $7 to return them just to get a different size. Did it twice. Yes we followed the size chart. No the jeans did not work out and was not willing to continue to exchange the jeans and pay more $$
2. Juni 2026
Antwort von us.motelrocks.com
Hi Jessica, I am sorry to hear that you have not been happy with the returns/exchange service provided and your feedback will be passed on to the relevant team. If you need any help with sizing please make sure to reach out to the customer service team who will be happy to help out. I apologise for any inconvenience caused.
Motel x
Antwort von us.motelrocks.com
Hi Sabrina, thank you for leaving a review. I am so glad to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
The exchange went well however the…
The exchange went well however the jeans did not fit. I am pleased the refund to my account went smoothly.
20. Mai 2026
Antwort von us.motelrocks.com
Hi Ruby, thank you for leaving a review. I am glad to hear that you have been happy with the exchange service provided and I hope to see you shopping with us again soon!
Motel x
Crazy sizing
We ordered a first pair of jeans that were perfect. We keep trying to reorder and every pair fits so differently!! It has been very frustrating.
1. Juni 2026
Antwort von us.motelrocks.com
Hi Jennifer, I am very sorry to hear that you have experienced an inconsistency with the sizing of your jeans and this feedback will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
My package never got delivered.
1. Juni 2026
Antwort von us.motelrocks.com
Hi Luissa, I am sorry to hear that you have not received your parcel - I can see that you have reached out to the customer service team so please allow 24-72hrs for a response from our team, they will investigate this further for you. I apologise for any inconvenience caused.
Motel x
it came super quick and the jeans feel…
it came super quick and the jeans feel a,a zing and are exactly what i am looking for
1. Juni 2026
Antwort von us.motelrocks.com
Hi Katie, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided. I hope to see you shopping with us again soon!
Motel x
Satisfied and Disappointed with my first order
This was my first time ordering from Motel, and I was both satisfied and disappointed. I ordered the Low Rise Roomy Jeans in True White and when I received my package the jeans were stained. Other than the stain, the jeans had amazing quality and I felt as though the website thoroughly explained Motel's sizing so they fit perfectly. I Emailed for help and received a very helpful response and felt there was very thoughtful communication. I was able to get the help I needed so I am very satisfied with the customer service, just sad the clothes did not come in the condition I expected.
1. Juni 2026
Antwort von us.motelrocks.com
Hi Leah, I am sorry to hear that you have experienced this issue with your item and we will be raising this further. I am pleased that our customer service team was able to help you out and I hope to see you shopping with us again soon!
Motel x
I’ve love every single shirt I’ve…
I’ve love every single shirt I’ve purchased and have received many compliments while out. Love the material and it’s all tru to size
1. Juni 2026
Antwort von us.motelrocks.com
Hi Paola, thank you for leaving a review. I am so pleased to hear that you have been happy with your items and I hope to see you shopping with us again!
Motel x
Antwort von us.motelrocks.com
Hello, thank you for your review. I am so pleased to hear that you love your item and hope to see you shopping with us again soon!
Motel x
Antwort von us.motelrocks.com
Hi Kaija, I am sorry to hear that you have not been able to find the right size and your feedback on the sizing will be passed on to the relevant team. If you need any specific measurements please make sure to reach out to the customer service team who will be happy to help out!
Motel x
It was delivered to the wring place
It was delivered to the wring place. Additionally the package was delayed by three days, I fully got overnight shipping.
21. Mai 2026
Antwort von us.motelrocks.com
Hi Liv, I am very sorry to hear that you have had these issues with your delivery - we will be raising this with the courier as this is not the type of service we would expect our customers to receive. Please make sure to reach out to the customer service team so that they can compensate you. I apologise for the inconvenience caused.
Motel x
The dress I purchased was advertised…
The dress I purchased was advertised as linen but the tag says 100% cotton
24. Mai 2026
Antwort von us.motelrocks.com
Hi Olivia, I can confirm that the fabric details are correctly listed on our website however, I can appreciate the confusion with the name of the item and apologise for any inconvenience caused. Your feedback will be passed on to the relevant team.
Motel x
The fabric of the shorts I ordered was…
The fabric of the shorts I ordered was very thin, I expected for it to be thicker material considering it was $45, and it just felt like pajama material :(
26. Mai 2026
Antwort von us.motelrocks.com
Hi Emely, I am sorry to hear that you have not been happy with your purchase - your feedback regarding this item will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
Antwort von us.motelrocks.com
Hi Caprice, I am very sorry to hear that you have not been happy with your order - your feedback regarding the quality will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
Entire process was amazing!
27. Mai 2026
Antwort von us.motelrocks.com
Hi Sherry, thank you for leaving a review. I am so pleased to hear that you have had a good experience and I hope to see you shopping with us again soon!
Motel x
My order has been delayed for atleast a…
My order has been delayed for atleast a week and I have not been getting any updates.
19. Mai 2026
Antwort von us.motelrocks.com
Hi Ashton, I am very sorry to hear that your parcel has not yet arrived - it looks like you have reached out to the customer service team so an advisor will be in touch with you as soon as possible. I apologise for the inconvenience caused.
Motel x
Jeans are fantastic
Jeans are fantastic! Pinstripes on point! Incredible, great quality denim!!!
26. Mai 2026
Antwort von us.motelrocks.com
Hi Tara, thank you for leaving a review. I am so glad to hear that you have been happy with your jeans and I hope to see you shopping with us again soon!
Motel x
My granddaughter loved it
26. Mai 2026
Antwort von us.motelrocks.com
Hi Shell, thank your your review. I am so happy to hear that your granddaughter loved the item and I hope to see you shopping with us again!
Motel x
The quality of the clothing is very…
The quality of the clothing is very poor, which is frustrating given how expensive each piece of clothing is.
26. Mai 2026
Antwort von us.motelrocks.com
Hello, I am very sorry to hear that you have not been happy with your order and your feedback regarding the quality and pricing will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
Antwort von us.motelrocks.com
Hi Mia, thank you for your review. I am so pleased to hear that you love your dress and hope to see you shopping with us again!
Motel x
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.