I'm having a hard time assessing my satisfaction. My system hasn't been reporting for a very long time and I've had difficulties when I've tried to reconnect. I received an email with my yearly report... Mehr ansehen
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Das sagen Bewerter
I got my solar panels installed about two years ago. I started noticing one of my panels not producing energy. I kept an eye on my production through the enphase app. I called and it took over 6 month... Mehr ansehen
Unternehmen hat geantwortet
The solar panels have not had any issues. Installation went smooth. It would be nice if there was a non-stick coating to keep the snow off or a way to heat the panels to melt the snow. In hindsight... Mehr ansehen
Unternehmen hat geantwortet
Love my panels and I'm glad I got them. I was hesitant but decided to get them because power prices will always be going up. My panels have off set the price of my power bill quite a bit. SunPower (fo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
With decades of experience, we are a U.S.-based solar company committed to providing reliable and sustainable energy and storage solutions. Clean energy and storage should be accessible to everyone. SunPower delivers all-in-one residential solar solutions with personal customer service, leading in sustainability through ethically sourced materials and low environmental impact.
Kontaktinformationen
1403 North 630 East, 84097, Orem, Vereinigte Staaten
- (877) 299-4943
- reviews@sunpower.com
- us.sunpower.com
3,8
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80 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
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No hype
No hype, no gimmicks. Just got what I was looking for. Really happy with how it turned out and the results have been solid.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von SunPower, Inc.
Hi Solomiia, thank you for the kind words! We’re glad to hear everything turned out well and that you’re happy with the results. We appreciate your support and are grateful you chose SunPower! - Katie G.
Production Guarantee Issue (4+ Months Unresolved)
Tl;DR: If you value your time, mental health, and anything that resembles "customer service," DO NOT PURCHASE YOUR SYSTEM FROM THIS COMPANY
Over the past four months, we have been trying to resolve an underperforming solar system with Blue Raven/Sunpower and have experienced some of the worst customer service we’ve ever encountered.
In November 2025, we contacted our sales consultant after noticing that our system appeared to be underproducing based on the Enphase Enlighten monitoring app. The consultant reviewed the numbers and agreed the system appeared to be underperforming. He explained that if the system wasn’t producing, Blue Raven/Sunpower would either install additional panels at no cost to get the system within 10% of the promised output or financially compensate us. He directed us to contact post-install support to start the process.
Support initially agreed the production looked low and scheduled a technician visit for December 1. However, we never received any follow-up. When I called to ask about the results, I was told the system was “working as expected,” but no explanation or data was provided. When I questioned how that conclusion was reached given our production numbers, the representative dismissively said that just because I disagreed didn’t mean they needed to do anything.
Later that same day we received a text from someone in the work order department stating the appointment had actually been cancelled because the system was “overproducing for the month.” This contradicted what we had just been told and raised questions about whether the technician visit ever happened at all.
After clarifying that the issue was annual production relative to the contract guarantee, a Low Production Inquiry (LPI) was supposedly opened in December.
Since then, resolving this issue has required constant follow-up from us. We have repeatedly been promised callbacks that never happened, spent long periods on hold trying to reach supervisors, and received conflicting information from different representatives. At one point we were even told we were “not eligible,” despite earlier confirmation that an inquiry had been opened.
As of today, more than four months later, we still have no answers and no resolution.
The most frustrating part is that our production numbers clearly show the system is underperforming relative to the contract guarantee. Multiple 18-month periods fall 17–24% below the expected production, which should trigger corrective action according to the terms of the agreement.
The pre-installation experience with Blue Raven was smooth and professional, which makes this situation even more disappointing. Unfortunately, once the system was installed, getting meaningful support became extremely difficult.
At this point we are simply asking Blue Raven/Sunpower to review the production data and honor the guarantee outlined in our contract. Instead, we’ve spent months chasing basic communication.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von SunPower, Inc.
Hi Bri, thank you for the feedback. We’re sorry for the frustration, conflicting information, and lack of follow-through you’ve experienced while trying to get answers about your system’s performance. We understand how disappointing it is to spend this much time seeking clarity and still feel unheard.
Your LPI is currently under internal review and has been escalated for further evaluation. At this time, we are awaiting a review from our design team to better understand the cause of the performance concern and determine the appropriate next steps.
Once that review is complete, we will provide a more detailed update regarding any findings and what actions may be needed moving forward. We understand this process has taken longer than it should have, and we appreciate your continued patience while this review is being completed. - Katie G.
Almost 2 years of troubleshooting…
We purchased a new home in 2024 equipped with a SunPower solar system. Initially, it worked for a few months, but since late 2024, it has failed to produce power. We've had multiple SunPower technicians attempt to diagnose and fix the problem, but each service appointment is an extremely lengthy process. Scheduling takes at least one to two months, and there is a persistent lack of communication and coordination between visits. Each time, it feels as though the technicians have to start troubleshooting from scratch. To date, they have replaced our microinverters three times, installed faulty ones, and even replaced the monitoring system twice--soon to be a third time. I am consistently left chasing them for updates and pushing to get rescheduled. I am repeatedly told the case is being escalated, but this only prolongs the delays. As we near mid-2026, our solar system has been non-functional for almost two years. It is especially frustrating because no other homes in our community have encountered these issues. The only positive aspect is that the technicians themselves are consistently professional and courteous, though they appear hampered by internal restrictions. Overall, SunPower's service has been a significant financial and logistical burden, and we cannot recommend them based on our experience. We hope to receive compensation for the last two years, but that has not been guaranteed yet.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von SunPower, Inc.
Hi Anna, thank you for taking the time to share. We’re sorry to hear about your experience and understand how frustrating it must be to deal with ongoing service issues for such an extended period.
Your case has involved several service visits as our teams have worked to diagnose and resolve the system concerns. We’re glad to hear that the technicians you’ve interacted with have been professional and courteous, and we appreciate you recognizing their efforts.
As of today, we have an installation partner who has accepted the job and will be assisting with installing the replacement microinverters needed for your system. Our team will be working to move this repair forward as quickly as possible and will continue monitoring the case to ensure progress is made.
We truly appreciate your patience and the opportunity to get your system back to operating properly. If you have any additional questions or need assistance please reach out at 877-344-6637. - Katie G.
Great experience
The Solar Power Purchase Agreement was explained thoroughly and matched up with independent research I did. Very trustworthy with the information that was shared. Scheduling installation and inspections was drama free.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von SunPower, Inc.
Hi Vin, thank you for sharing your experience! We’re so glad to hear the agreement was clearly explained and aligned with the independent research you conducted. Transparency and trust are incredibly important to us. It’s also great to know that scheduling and inspections were smooth and drama-free. Thank you for choosing SunPower! - Katie G.
System reporting and 50 percent production
I'm having a hard time assessing my satisfaction. My system hasn't been reporting for a very long time and I've had difficulties when I've tried to reconnect. I received an email with my yearly report and it showed that the system was producing less than half the previous years level. If someone could help me get it back online I would appreciate it. As for the production, perhaps my panels need to be cleaned
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von SunPower, Inc.
Hi Chad, thank you for bringing this to our attention. We understand how frustrating it can be when your system isn’t reporting properly, especially when reviewing your annual production numbers. The good news is that a disconnected gateway does not affect production. It only impacts monitoring, not the system’s ability to generate power. We’ve opened a work order and sent instructions to help you reconnect it. If you’re unable to restore the connection, please let us know and we’ll continue working with you to get everything back online. - Katie G.
Did not over sell
Did not over sell. Got what I needed. Very happy with product and results
23. April 2025
Bewertung ohne vorherige Einladung
Antwort von SunPower, Inc.
Hi Barbara! Thank you for the kind words. We’re so glad to hear you felt the system was sized appropriately and that you’re happy with both the product and the results. Providing honest recommendations and delivering on expectations is exactly what we strive for. We truly appreciate you choosing us! - Katie G.
Definitely not what I was promised
Definitely not what I was promised still receiving power bills just like it would be if I didn’t have solar the absolute biggest waste of money that I have ever spent so not happy
22. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von SunPower, Inc.
Hi Jesse, thank you for taking the time to share. We’re sorry to hear you’re feeling this way and that’s certainly not the experience we want for our customers. After reviewing your system’s performance, it is currently producing at approximately 102% of its lifetime estimated production, which means it’s actually exceeding projections and operating very well. That’s a strong indicator that the system itself is performing as designed.
We understand how frustrating it can feel if your savings don’t align with expectations. We’d be happy to review your usage, billing, and production data with you to better explain what’s happening and explore any potential options. Please feel free to reach out to us directly at 385-269-2947 so we can take a closer look together. - Katie G.
2 years after the install
2 years after the install, multiple leaks thru the roof. Had a brand new roof before the solar install.
Called blue raven. They said their installers are private contractors and they dont warranty install work.
Great!
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von SunPower, Inc.
Hi Alexandru, thank you for sharing. We’re sorry to hear about the concerns regarding roof leaks, especially with a newer roof. After reviewing your account, we did not find any previous documentation noting roof leak concerns, so we have opened a new work order to ensure this is formally addressed.
We’d like to clarify a misconception as well. While we sometimes partner with qualified installation crews, we absolutely stand behind our workmanship. Whether the installation was completed by an internal team or a subcontracted crew, our warranties remain in place and we honor them accordingly. Your concerns are important to us, and we are committed to thoroughly investigating this matter and determining the appropriate next steps. We appreciate the opportunity to address it and will remain in communication as we work toward a resolution. - Katie G.
Antwort von SunPower, Inc.
Hi Jared! Thank you for the kind words. We’re so glad to hear you found our team easy to work with and responsive. Providing a smooth, supportive experience is always our goal. We truly appreciate you choosing SunPower! - Katie G.
I have had a pretty good experience…
I have had a pretty good experience with the panels other than 1 of the panels not showing what's happening on the app. I have had decently low electricity bills.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von SunPower, Inc.
Hi Omari! Thank you for sharing your experience. We’re glad to hear you’ve had a positive overall experience and are seeing lower electricity bills. We’re sorry one of your panels isn’t reporting properly. That’s definitely something we’d want to take a closer look at. Please reach out to us at 385-269-2947 and we’ll be happy to review your system and create a work order for that panel if needed to make sure everything is reporting and operating as it should. - Katie G.
Our experience with solar has been an…investment
Our experience with solar has been an investment. We have had a few problems with our system but they have been quickly resolved. Overall, we are satisfied with our decision to go solar.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von SunPower, Inc.
Hi Nicol, thank you for taking the time to share! We’re glad to hear that, overall, going solar has been a worthwhile investment for you. While we never want you to experience issues, we’re happy to know they were resolved quickly and that you’re satisfied with your decision. Thank you for being part of the SunPower family! - Katie G.
Getting Solar from Blue Raven was a…
Getting Solar from Blue Raven was a great experience. They took care of everything from start to finish. Customer service has also been great!
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von SunPower, Inc.
Hi Rizwan! Thank you for the kind words. We’re thrilled to hear you had a great experience from start to finish and that our customer service team has continued to support you along the way. We truly appreciate you taking the time to share your feedback and are grateful to have your support! - Katie G.
Fantastic
Fantastic, the crew did an outstanding job and the system has been operational for over 2 years. Very happy with the system they installed.
26. März 2025
Bewertung ohne vorherige Einladung
Antwort von SunPower, Inc.
Hi Garrett! Thank you for the kind words. We’re thrilled to hear the crew delivered an outstanding installation and that your system has been running smoothly for over two years. Long-term performance and reliability are exactly what we strive for, and we’re so glad you’re happy with your system. We truly appreciate your support! - Katie G.
The solar panels have worked as expected to lower my monthly energy bills.
The solar panels have worked as advertised. My lowest electric bill was $13.56 in September 2025 and my highest electric bill was $124.70 in January 2025.
My January 2026 bill was $96.52. Since I heat my home with natural gas, my bill averages $75 over a 12 month period which is less than what i paid prior to the solar panel installation.
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von SunPower, Inc.
Hi Joyce, thank you for the kind words! We’re so glad to hear your system is performing as expected and delivering real savings. Seeing bills as low as $13.56,and maintaining an annual average around $75, is a great example of how solar can meaningfully reduce overall energy costs compared to pre-installation. Thank you for choosing SunPower and we’re thrilled your system is delivering the results you hoped for! - Katie G.
Panel not producing
I got my solar panels installed about two years ago. I started noticing one of my panels not producing energy. I kept an eye on my production through the enphase app. I called and it took over 6 months before the problem was fixed. They sent out a few different people to switch the panel from one area to another and finally they gave me a new switchboard for the panel. Overall its cool that I have solar but it doesnt void the electric bill. Eventually after I pay the panels off I want to get grid-scale battery storage to store my own energy produced. Overall what used to be blue raven now Sunpower is good but always do your research.
14. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von SunPower, Inc.
Hi Anndrea! Thank you for the sharing your experience. We’re glad to hear you’ve that the issue was ultimately resolved with the replacement equipment. That said, we sincerely apologize for the length of time it took to complete the repair. Six months is longer than we aim for, and we understand how frustrating that must have been. Your feedback is important and helps us continue improving our service processes.
Regarding your electric bill, solar systems are designed to offset usage, but they don’t always eliminate a bill entirely, especially with fixed utility charges or seasonal usage changes. Adding battery storage in the future can absolutely provide more energy independence and help you maximize the power you produce. We appreciate you choosing SunPower and are here if you’d ever like to review your system’s performance or explore battery options. - Katie G.
Love my panels and I'm glad I got them
Love my panels and I'm glad I got them. I was hesitant but decided to get them because power prices will always be going up. My panels have off set the price of my power bill quite a bit. SunPower (formerly Blue Raven) installed my panels and did an excellent job. I'm very happy with the results. The "date of experience" only lets me go back to February 2025, but we've had our panels for probably 4-5 years now.
18. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von SunPower, Inc.
Hi, thank you for sharing! We love hearing that your system has been helping offset your power costs over the past several years, especially as utility rates continue to rise. It’s great to know the installation team delivered an excellent experience and that you’re still happy with the results 4–5 years later. That kind of long-term performance is exactly what we aim for! - Katie G.
The process and installation was as…
The process and installation was as expected and professional.
18. April 2025
Bewertung ohne vorherige Einladung
Antwort von SunPower, Inc.
Hi Josh! Thank you for taking the time to share. We’re glad to hear the process and installation met your expectations and that our team delivered a professional experience. We appreciate you choosing us and are here if you ever need anything in the future! - Katie G.
Not enough panels
The rep didnt accurately account for how many panels my home would need. I now pay both xcel and Blue Raven every month. Which defeats the purpose of getting the panels.
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von SunPower, Inc.
Hi Nicole, thank you for sharing your concerns. We’re sorry to hear you’re feeling this way. After reviewing your system’s performance, it is currently producing at approximately 91% of its lifetime estimated production, which indicates it is operating within expected ranges.
If your energy needs have increased or you’re looking for a higher level of offset, adding additional panels may be an option depending on your roof space and utility allowances. We’d be happy to review your current system and discuss potential expansion options with you. Please reach out to us at 385-269-2947 so we can take a closer look and go over everything in detail. - Katie G.
The install took so long that the…
The install took so long that the federal credit was no longer available. They did discount the system to get close to the original cost. The equipment sat in my driveway for a month because the installers didn't show up when they were first scheduled causing me to waste a vacation day. Maybe they could have let me know that they weren't able to make it. The second scheduled install was also a no call no show. Then they finally install about a month after the initial scheduled date. The final payment was requested and payed even though the system hasn't been inspected by them. Now, a month later the system still isn't inspected so it isn't energized. So, eight months later, I still am not able to reap the benefits of the money that I've payed for this system and I can't even collect interest on the funds.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von SunPower, Inc.
Hi Rob, thank you for taking the time to share your experience. We sincerely apologize for the delays, missed appointments, and lack of communication you encountered. This is not the level of service or customer experience we aim to provide, and we understand how frustrating it must be to have invested in your system and still not be able to use it. We also recognize how inconvenient it is to take time off work for scheduled appointments that did not occur as planned. That is not acceptable, and we are truly sorry for the disruption this caused.
At this time, our permitting team is actively working on submitting the revised permit documentation required to move your project forward. In parallel, we are coordinating to have a crew scheduled to complete the necessary correction work so that your system can proceed to inspection and energization as quickly as possible.
We understand that timing is especially important given the delays you have already experienced, and we are committed to improving communication and keeping you informed with clear updates on next steps.
Thank you for your patience as we work to resolve this and get your system fully operational. -Emma A.
Installation team was professional and…
Installation team was professional and efficient. They went above and beyond to make sure the installation met hoa And buildings codes and accommodated my needs to keep the installation in the right place. They even went to home Depot for paint to make the installation blend into my building and look nice.
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von SunPower, Inc.
Hi Theo, thank you for sharing your experience! We’re thrilled to hear the installation team provided a professional and efficient experience while going the extra mile to ensure everything met HOA and building code requirements.
It’s great to know they took the time to accommodate your preferences and even picked up matching paint to help the installation blend seamlessly with your home. Attention to detail like that truly makes a difference. We appreciate your trust in SunPower and are so glad you’re happy with the final result! - Katie G.
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