Note, this is for ordering items in stock. The order was dispatched quickly, within 1-2 days of placing the order. The items arrived fairly fast, under a week, and were very carefully packaged for s... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I ordered Gundam kit "Oberon". The package arrived on time and in great condition. I had 0 broken pieces upon opening. My only complaints about this order is that the build is extremely stiff once put... Mehr ansehen
Products came as expected, but the boxes themselves had some cosmetic damages on transit. Recommend adding a bit more packaging to protect the boxes from crumpling. Other than that, products came in a... Mehr ansehen
My model kids always make it to my house safe and undamaged. The packaging is perfect. You guys go far and beyond always making sure that we are happy and satisfying. I appreciate everything that you... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.
Kontaktinformationen
Vereinigte Staaten
- usagundamstore.com
4,8
Hervorragend
1903 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 81 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
My package was stolen and they sent me…
My package was stolen and they sent me a new one very nice
24. Juli 2026
Communicated well and packaged it…
Communicated well and packaged it securely and send it in promptly as well. I appreciate them, the gundam place gave me the wrong order+partially destroyed model, so gundam store being reliable is an extremely pleasant change
23. Juli 2026
Voice mail left and a email left..Try…
Voice mail left and a email left..Never got a response back on the reason for the late shipping..Ordered items on the 7-19-26..They didn't ship items till 7-24-26..I Paid High shipping..They never responded..I 100% believe they didn't respond because they had No EXCUSE..If I could give a Half a Star..I 100% would..
18. Juli 2026
Antwort von usagundamstore.com
Good morning, Bynum,
Thank you for reaching out and for taking the time to share your feedback. I reviewed your order and support history to better understand your experience.
I see that your order was placed during our Christmas in July Sale. Like many retailers, our larger promotional events generate a significant increase in order volume, which can occasionally extend our fulfillment times. While our standard processing estimate is 2–3 business days, your order shipped on the 4th business day, July 23, 2026; just one business day beyond that estimate. While we work hard to ship every order as quickly as possible, we appreciate your patience and understanding that processing times may be a little longer than usual during these high-volume promotions. The order was also shipped using our standard shipping service and rates.
I also checked our support records and was unable to locate an email from you in our support@usags.com inbox. When an email is successfully received, our helpdesk automatically sends a confirmation with a ticket number. If you don't receive that confirmation, it generally means the email did not reach us, and we recommend sending a new inquiry so our team can assist you as quickly as possible.
I did find a voicemail left on Saturday at approximately 7:00 PM. Since our support team is unavailable outside of normal business hours, we reviewed the message the following business day. The voicemail did not include a request for assistance or ask for a return call, so no callback was scheduled.
We genuinely appreciate your feedback, as it helps us continue improving our service. If there's anything we can still assist you with, please don't hesitate to let us know, we're always happy to help.
fair prices for specialty model kits
fair prices for otherwise exclusive asian model kits with frequent sales, competitive with importing from amiami and proxy services
23. Juli 2026
No Major Issues
Prices are good, shipping was fast, UI was fine. My only complaint is from choosing Amazon Delivery Service - I specifically ordered from this store/website to avoid Amazon and instead they turn around and choose to use them for delivery anyway. Just a disappointment from me.
22. Juli 2026
Well packaged and prompt delivery!
Well packaged and prompt delivery as always. Item arrived pristine.
15. Juli 2026
Great website to order from!
I've ordered several gundams from this website. Everything has came in with no issues, website is pretty straight forward which is nice. Highly recommend them to shop with.
9. Juni 2026
quick delivery clean packaging…
quick delivery clean packaging professionally done but most important, great pricing
22. Juli 2026
It got here faster than I thought
23. Juli 2026
Great service and inventory
Items are shipped on time. Items are at a fair price point. Stocks for paints could be replenished more frequently.
22. Juli 2026
USAGS is my go to for gunpla.
14. Juli 2026
Once again the Gundam store comes through…
Once again the Gundam Store comes through with a great deal. As my source for SMS paint, I will always take advantage of their quick service, complete product line and large selection of hobby items. Thanks again!!
22. Juli 2026
Items were packaged well
Items were packaged well, arrived on time and in good condition.
15. Juli 2026
Don't preorder Bandai kits
As much as I love USAGS, and have been using them for years, their preorder process for Bandai kits has become horrendous, where a year or more can pass waiting for the kit to come in stock, even when other shops and even brick and mortar stores have already stocked the same items for months
15. Juli 2026
Antwort von usagundamstore.com
Hi Christopher,
We completely understand how disappointing it can be to see a kit become available elsewhere while you're still waiting on your preorder. We truly value the trust you place in us when you choose to preorder with USA Gundam Store, and we're committed to fulfilling your order as quickly as possible once our allocation arrives from Bandai. While delays are occasionally outside of our control, we work hard to keep our customers informed every step of the way and appreciate your patience and continued support. If your preorder is significantly delayed and you'd prefer not to wait, we're always happy to assist with a cancellation and provide a full refund with no cancellation fees.
We sincerely appreciate your support and your business. If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@usags.com. We're always happy to help!
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