I worked with Ren to pick out my fireplace and it was a great experience. HOWEVER, they charged me $419 for a termination vent that I could get on Amazon for $175. Before it was even installed I as... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
When I placed my order, the website indicated that the items in my order were "in stock" . After I placed my order, I recieced an email indicating the gas logs and the blower assembly were being sh... Mehr ansehen
The website was easy to navigate plus it included prices allowing to see costs with the many different options. I spoke with costumer service and the representative was very helpful and offered to ass... Mehr ansehen
Unternehmen hat geantwortet
The locating of the correct parts was really important, since we had tried to order them from the company that sold the product, but with no success. The pricing of these products was nominal and no... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Explore America's largest selection of heating solutions with over 100,000 products including gas, electric, and wood fireplaces, fire pits, log sets, stoves, and heaters. Trusted by over 25,000 households, contractors, and builders. Free shipping available. Open every day 8:00 AM - 11:59 PM ET. Give us a call today!
Kontaktinformationen
Vereinigte Staaten
- 888-992-1556
- support@usfireplacestore.com
- usfireplacestore.com
3,2
Akzeptabel
1218 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Product arrived damaged
Product arrived damaged. Beat up pretty bad during shipping.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Sturdy and strong
I have been going through fire place grates every year. I have yet to find one that can hold up to the heat of an oak fire. My recent purchase of a 304 stainless grate should end this ridiculous yearly expense. I just received it and have yet to try it out. So I will with hold my evaluation for now but the purchase experience was flawless.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von US Fireplace Store
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Need to talk to a knowledgeable person…
Need to talk to a knowledgeable person speaking English. Have someone call I have questions 701 261 7319 ask for Kim
15. Jänner 2026
Antwort von US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
i don't remember purchasing this item
i don't remember purchasing this item. when i called to ask about the invoice, the person couldn't find it and couldn't find the reference # either.
then i have to pay for the return and restocking - i wonder if anything is left to credit my card after this expensive venture? confused.....
27. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
great experiences
great experiences, great product with ease of delivery.
28. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von US Fireplace Store
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Item is defective
Item is defective. Called the company and the issue for either a replacement or refund could not be resolved on the call, was referred to an email. I emailed the company as indicated and no response was received after three follow ups. Will be clawing back the money.
12. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Bio Ethanol Fireplace Poor Quality
The Company sent me two fireplaces that were very poor quality. Dented and damaged. Took 3 months to get a partial refund after returning items. Poor service and poor products. I do not recommend
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
The item showed up damaged (dented and…
The item showed up damaged (dented and scratched) and without the hardware to fasten it to the brick. Honestly I expected better since the item was so pricey.
27. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Still waiting on my full order from…
Still waiting on my full order from 1/3/26 and it is 2/2/26.
3. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Would never do business with US…
Would never do business with US Fireplace Store again! The part I ordered to repair was wrong the repair guy wouldn’t call me back and had to return like 32 days later US Fireplace Store wouldn’t let me return it.
12. Jänner 2026
Antwort von US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
The shipment was poorly packaged and…
The shipment was poorly packaged and arrived broken.
31. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Emailed multiple times to get tracking…
Emailed multiple times to get tracking information and no one was able to tell me when it would ship. Originally said within 10 days. It took 18 days to receive.
I think the $59 flat fee shipping was over charging for the small item I ordered. I will not use this site again nor will I recommend it to any of my clients as I own a chimney/fireplace business. Sent an email to get a refund and return this item and no response.
14. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
I spent just under $5000 for a…
I spent just under $5000 for a fireplace at US Fireplace. The blower they sent me does not fit at all. When I called to see how this was going to be resolved I was told that they don't have anyone with technical expertise to help fix this problem. So, so far I am just stuck with a blower I cannot use. They were going to check and get back to me but so far they have not tried to get back to me with a resolution to my problem.
12. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
The customer service was subpar
The customer service was subpar. It took days even weeks to get a response. Once we ordered we were told that there wasn’t any in stock so they would have to add an additional shipping cost of 100.00 to the order. At the time we were never notified it was delivering it just showed up. It was sandwiched between to full sized pallets it was completely overkill on the packaging. A month after delivery we received notifications that it was delivering. We were worried we were going to get charged again. We didn’t. It was just a delay in the notification. I would not purchase from them again. The product is good. Customer service was horrible and it was a hassle to work with them. We would find something local next time.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Everybody was very helpful and prompt…
Everybody was very helpful and prompt with their delivery
29. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von US Fireplace Store
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Excellent communication and timely…
Excellent communication and timely responses to inquiries
29. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von US Fireplace Store
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Great buying experience
Great buying experience, people very helpful and provide you with fast easy delivery. They also were very quick to send a replacement part for an item that was missing from the shipment, within a day of reporting it. Thank you for a wonderful buying experience.
28. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von US Fireplace Store
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
This is the second or third fireplace I…
This is the second or third fireplace I bought from US Fireplace. Their price is always right in the ballpark of other websites carying the same item. But the best price doesn't stop them from delivering the best service and followup.
19. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von US Fireplace Store
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Antwort von US Fireplace Store
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Item arrived as described
Item arrived as described
The only thing was the outer box looked fine but with that being said the product box inside the outer box looked like it had been through the ringer was in very rough shape
The actual product on the other hand appeared to be in good shape
20. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von US Fireplace Store
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.