Failed to communicate my pension transfer from Equitable Life. They held my pension for 6 years knowing that the address they held for me was incorrect. Eventually decided to contact NHS Pensions fo... Mehr ansehen
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Das sagen Bewerter
Online access needs a bit of work esp for former Reliance pensions but otherwise my experience with Utmost was very good. They took on my Equitable pension and managed a reasonable return and also my... Mehr ansehen
Unternehmen hat geantwortet
I have to reject optional cookies twice; once when visiting the web site and AGAIN when logging on. Compared to Virgin Pensions, questions (even general ones that require no personal calculations) se... Mehr ansehen
Unternehmen hat geantwortet
I was worried by some of the reviews here, that it would take a long time to withdraw funds. Happily, that was not the case at all. It took some time to submit the withdrawal form (registered post, ne... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Utmost Life and Pensions
Vom Unternehmen geschrieben
Utmost Life and Pensions is a UK life and pensions company helping customers plan and save for the long term, with roots going back over 100 years.
Utmost Life and Pensions is authorised by the PRA and regulated by the FCA and the PRA.
Utmost Life and Pensions is authorised by the PRA and regulated by the FCA and the PRA.
Kontaktinformationen
Utmost Life and Pensions, Walton Street, Aylesbury, HP21 7QW, Buckinghamshire, Vereinigtes Königreich
- 0330 159 1530
- enquiries@utmost.co.uk
- utmost.co.uk
2,9
Akzeptabel
357 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 85 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Accessing your account.
Checking my account was easy and felt safe. Unfortunately the value of the account has fallen and is still falling. These circumstances make investors wary and a little nervous.
16. November 2023
Antwort von Utmost Life and Pensions
Hi Richard. Thanks for taking the time to provide some feedback. I am glad to hear that you are getting on well using MyUtmost. As you have mentioned the markets are still volatile which is having an effect on the value of pension policies and we have more information about this on our website. Regards Laura
Website is easy to access to review…
Website is easy to access to review value of my pension pot
14. November 2023
Antwort von Utmost Life and Pensions
HI Mr McPherson. Thanks for taking time to provide some feedback. I am glad to hear you are finding MyUtmost easy to use. Regards Laura
Generic pension provider that has lost…
Generic pension provider that has lost money from my pension fund
6. November 2023
Antwort von Utmost Life and Pensions
Hi Marc. Thanks for taking time to provide some feedback. I am sorry to hear that you are disappointed with the performance of your funds. We have seen volatility in the markets that has affected some funds more than others. You can find information on our website about all the funds that are available should you wish to switch your investments. Switching is free of charge and you can call, email, write or perform a switch via MyUtmost if that is more convenient. Regards Laura
Antwort von Utmost Life and Pensions
Hi Martin. Thanks for taking the time to provide some feedback. I am sorry to hear that you are having trouble with our online service. This is not an issue that other policyholders have made us aware of but please contact us if this continues to be a problem. Regards Laura
Problem sending document on MyUtmost
I wanted to fill in and return the Other Pension Benefits form online, but there is no facility to do this, so I had to download, print it, sign it and scan it. Then I couldn't send it via Messages on the MyUtmost site because it was too big. I had to re-scan, omitting the page that did not require any input in order to make it smaller. 5Mb limit is far too small. This document could have been sent using DocuSign, and dealt with much quicker. Utmost needs to get more up to date and tech savvy.
7. November 2023
Antwort von Utmost Life and Pensions
Hi Mr Cutland. Thanks for taking the time to provide some feedback. I am sorry to hear that you have been having some problems uploading documents to MyUtmost. We appreciate that the current process could be improved and we are looking at ways to automate more of our forms to enable policyholders to complete forms online without the need to print and scan. Regards Laura
Easy Performance Monitoring…
Easy to check how pension fund is performing and easy to check on funds available. Making switches easy. Very transparent
8. November 2023
Antwort von Utmost Life and Pensions
Hi. Thanks for taking the time to provide some feedback. I am glad to hear that you are finding our online service easy to use. Regards. Laura
Had to phone about my pension but got…
Had to phone about my pension but got all info i wanted very clearly.
8. November 2023
Antwort von Utmost Life and Pensions
Hi Mr Coddington. Thank you for taking time to provide some feedback and I am glad to hear that you had a positive experience when you contacted us recently. Regards Laura
Absolute disgrace of a company trying…
Absolute disgrace of a company trying there best not to give me my money. You would think it was there's filled all forms out disgusting how they bend the truth would not recommend them to anyone
6. November 2023
Bewertung ohne vorherige Einladung
Antwort von Utmost Life and Pensions
Hi Pat. Thank you for taking time to provide some feedback and I am sorry to hear that you are having issues with your claim. To help me get this resolved it would be great if you could email me your name and policy number to enquiries@utmost.co.uk and I will arrange for one of the team to look at this urgently for you. Regards Laura
utmost service needs a lot of improvement
Needs a lot of improvement in communication and customer service.
25. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Utmost Life and Pensions
Hi - It appears that you have a policy with Utmost International rather than with Utmost Life and Pensions. They are a completely separate part of the Utmost Group, dealing with a very different group of customers and with their own website and Trustpilot page at utmostinternational.com.
To assist, I have been in contact with them and have asked them to try and identify and reach out to you directly to understand what has gone wrong in your particular case.
I hope you manage to get things resolved and, if you get time, I would kindly ask you move this review to the Utmost International page. Regards Mark
Terrible performance and long transfer out time.
I payed more in fees over 5 years than a made on my pension. I have been trying to transfer out since June this year, still not complete, poor communication, repeatedly ask for the same information it feels like they are dragging their heels on purpose. All this time my pension continues to lose money. I am now considering legal action......my advice is stay well clear of this company.
It appears my review may have sparked Utmost into life as the transfer has just been completed...HOWEVER the charges where astronomical. Avoid this company at all cost.
The transfer still has not happened its now the November 7th
17. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Utmost Life and Pensions
Hi Mr Frost. Thank you for taking time to provide some feedback. I am sorry to hear that you are having problems arranging your transfer. Please email me at enquiries@utmost.co.uk providing your policy number and I will arrange for one of my team to look at this urgently for you. Regards Laura
Our experience of investing with Utmost
Hello. We contacted Abbey Wealth, a company in Spain, who have invested our funds with Utmost, to arrange for a further top up 01/08/2023. After an unacceptably long wait, we were advised by Utmost 04/10/2023 to transfer funds, (£17000), as before, to an account with Royal Bank of Scotland, then nothing, not a word. Utmost have lost our money. I will take legal advice what to do next. Closing our account with Abbey Wealth and Utmost is an obvious option. We can also see where we might make other potential investors in Utmost aware of our experience.
17. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Utmost Life and Pensions
Hi Mrs Cook. Thank you for taking time to provide this feedback and I am sorry to hear you are having a difficult time with this transaction. However, you have put this review on Utmost Life and Pensions and you do not have a policy with us. I have checked with my colleagues in another part of the Utmost Group and they have confirmed that you are their client and they are trying to get in touch with you at the moment. I hope you manage to get things resolved and if you get time I wondered if I could ask you to move this review to the Utmost International page, as this page is just for Utmost Life and Pensions policyholders. Regards Laura
I have been trying to move my Equitable…
I have been trying to move my Equitable pension into a flexible drawdown account. This company has been terrible to deal with. My account has not been set up and the form I need to complete has still not been sent to me after more than 2 weeks. All the time my pension is losing money. I have now had to raise a formal complaint to try and resolve the issue
30. September 2023
Bewertung ohne vorherige Einladung
Antwort von Utmost Life and Pensions
Hi. Thanks for taking time to provide some feedback. I am sorry to hear that you have been experiencing some problems getting your drawdown policy set up. I have spoken to our complaints department and asked them to look at your complaint when it comes in and we will get this resolved for you as soon as we can. Regards Laura
Trouble free transaction
All was clearly explained dine in a timely manner with no issues.
8. September 2023
Antwort von Utmost Life and Pensions
Hi Peter. Thanks for taking time to provide some feedback. I am glad to hear you had a good experience dealing with us recently. Regards Laura
Login process does not always work
Login process does not always work. Limited information on website. Very basic and poor.
19. September 2023
Antwort von Utmost Life and Pensions
Hi. Thank you for taking time to provide some feedback. I am sorry to hear that you are disappointed with the information available on the website. If there is something specific you need please send us a secure message in My Messages in MyUtmost, or call us on 0330 159 1530 and we will give you what you need as soon as we can. Regards Laura
Terrible performance and customer service
It was very difficult to talk to anyone. No information on pension fund investments, where it was invested, why it kept losing money (it lost 14,000GBP in 6 months), no advice - I could go on and on. The fund lost 3,000GBP in 2 weeks when I was in the process of transferring it out. I'm so glad I now have my money out of this company.
8. September 2023
Antwort von Utmost Life and Pensions
Hi Steve. Thanks for taking time to provide some feedback. I am sorry to hear that you have had some issues with us recently and I appreciate how hard it must be to talk to someone in the UK when you live overseas with large time differences. Volatility in the markets over the last 18 months has been really difficult for investors but I can see that your transfer is now complete and I hope you have everything you need from us. Regards Laura
My question was answered very…
My question was answered very comprehensively including sending me a copy of the relevant document. First class service
7. September 2023
Antwort von Utmost Life and Pensions
Hi. Thank you for taking time to provide some feedback. I am so pleased to hear that you had such a positive experience when you contacted us recently. Regards Laura
Antwort von Utmost Life and Pensions
Hi Mr Morrissey. Thank you for taking time to provide some feedback. Regards Laura
Comparative better return on my pension…
Comparative better return on my pension investment, to my two other private pensions
12. September 2023
Antwort von Utmost Life and Pensions
Hi James. Thanks for taking time to provide some feedback. Regards Laura
The website is good.
12. September 2023
Antwort von Utmost Life and Pensions
Hi Mr Ayres. Thank you for taking time to provide some feedback. Regards Laura
Asking for reviews after a small…
Asking for reviews after a small interaction is silly. Sending reminders is ridiculous. Bad product management leads to bad reviews, I hope. At least in this case it is true.
11. September 2023
Antwort von Utmost Life and Pensions
Hi Mr Wilson. I am sorry that you feel us sending you an invite to review MyUtmost was inappropriate. As the service is still relatively new, we are keen to ask policyholders how they are getting on with it, so we can learn and make improvements. I will make sure we don't ask you to provide feedback for future interactions. Regards Laura
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