Excellent piece of luggage. Sorted security code/lock out easily. Looks a well made and practical option for longer trips - very big case, internal dimensions are very generous. Took 3 days from or... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent ordering, follow up and delivery! Both Samsonite upscape cases came well packaged and as ordered. What I thought cwas a bit"stingy" was considering the cases were medium/premium cases only... Mehr ansehen
Unternehmen hat geantwortet
Speedy delivery of suitcases. Pleased with quality of Bric luggage but haven’t actually tested them yet. Was a little alarmed to read Bric only guarantee for lifetime if bought from them directly …... Mehr ansehen
Unternehmen hat geantwortet
Excellent customer service. I contacted the team to ask if I could cancel an order before it was dispatched, as I had decided to keep a similar suitcase I had purchased earlier. They replied almost... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Valise Luggage stocks leading top brands such as Samsonite, Victorinox, Bric's, Porsche Design and Horizn Studio. We only display the best handpicked Luggage, Business and Weekend Bags saving the customers time searching. Sustainability is at the forefront of the site with a dedicated section. So whatever choice you make, you can ensure it will be the best.
Kontaktinformationen
Vereinigtes Königreich
- 0207 126 8211
- info@valiseluggage.co.uk
- valiseluggage.co.uk
4,7
Hervorragend
515 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 44 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Wrong case sent first time
Delivery was delayed as they initially sent the wrong case. The correct item was send and the wrong one collected at the same time.
Overall though the case arrived in under a week.
26. November 2025
Great case and fast delivery
22. Juli 2025
Excellent
Excellent product I could not even find on Samsonite website. Prompt and professional delivery.
Top service
26. November 2025
Paid extra for next day delivery - it never arrived!
Paid extra for next day delivery, it never arrived, I cancelled the order the package arrived later on, I waited in all day for it to be picked up & the courier never arrived. I am not giving up more time. Unacceptable. My time is precious.
17. November 2025
Easy order process and Quick delivery
Easy order process and Quick delivery. Would have liked to order two cases but not in stock and system did not permit advanced order. Package arrived completely boxed for protection.
24. November 2025
Customer service at its best
There was a hiccup with dpd delivery and when i called your office the gentleman who answered the phone was nothing but amazing. Customer service at irs best. Je went above and beyond. I have nothing but high praises. Sorey i was 8n a mess and confused so cant remeber hos name
20. November 2025
Antwort von Valise Luggage
Dear Customer,
Thank you so much for the great feedback, I am so glad we managed to sort the issue and get the case to you before your flight.
We always aim for the best customer service have a great holiday!
Kind regards
Valise Luggage
Antwort von Valise Luggage
Dear Alan
Thank you so much for buying again from us and leaving a review - enjoy your holiday.
Kind regards
Great brands at competitive prices
Great brands at competitive prices. The website is very user friendly and for cabin luggage it also gave the current sizes for various carriers. Our case arrived very quickly and was well packaged. I would recommend this site for buying luggage and will definitely use again.
12. November 2025
Antwort von Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service and website.
Great… thank you.
12. November 2025
Antwort von Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Fantastic range of luggage and great…
Fantastic range of luggage and great discounts.
7. November 2025
Antwort von Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Great product, quick delivery and a good price. What more do you want.
Excellent service.
4. November 2025
Antwort von Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Good prices and prompt delivery
3. November 2025
Antwort von Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Perfect tiny wheeled suitcase
Perfect tiny wheeled suitcase for cabin baggage . Light but robust.
I like the colour and design. It has useful interior zip pockets for keeping smaller items separate.
I bought it to avoid having to carry a rucksack
31. Oktober 2025
Antwort von Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
unprofessional and disappointed with no refund
They emailed me using an incredibly unprofessional template, asking me to cancel my order due to an outage — even though the product appeared to be in stock. I wasn’t able to cancel through their website, as the system is so outdated and didn’t even have a cancel button. After a lot of effort, I finally managed to get the order canceled, but when I tried to contact them by email, phone, and even live chat, no one ever responded. They still haven’t refunded my money, and I’m extremely disappointed. I’m filing a formal complaint against them.
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von Valise Luggage
Dear Ggg
We have requested more information from you to identify the order through TrustP but never heard back. We looked back in the last 30 days and have replied to all customers inquiry and there isn't anything missed.
Please email us with your details and order number at info@valiseluggage.co.uk
Kind regards
Fast delivery very good quality.
29. Oktober 2025
Antwort von Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Excellent service and quality products.
27. Oktober 2025
Antwort von Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Very happy a lovely addition to our…
Very happy a lovely addition to our samsonite collection 🤗
13. Oktober 2025
So funktioniert Trustpilot
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